# Contact Student Financial Services (SFS)

**Source**: https://catalog.northeastern.edu/undergraduate/expenses/contact-student-financial-services/
**Parent**: https://catalog.northeastern.edu/undergraduate/expenses/

## Contacting Student Financial Services

Student Financial Services assists students, families, and supports through a range of self-service tools, in-person assistance, and remote services. Connect with our team to access the resources and guidance needed to navigate the financial aspects of your education with confidence.

### Self-Service Resources

Many SFS needs can be addressed through our convenient self-service tools, available 24/7 to our global community.

### SFS Service Portal

Students and families can find answers to common questions and access a wide range of services through the [SFS Service Portal](https://northeastern.service-now.com/sfs). This portal offers a comprehensive FAQ [knowledge base](https://northeastern.service-now.com/sfs?id=em_knowledge) and convenient online forms to help manage needs related to financial aid and student accounts. Services include:

- Requesting a loan adjustment or cancellation
- Reducing or canceling federal work-study funds
- Reporting an outside scholarship
- Submitting outside form requests
- And much more

Students are encouraged to log in utilizing assigned Northeastern University credentials to receive faster service. 

Visit the SFS Service Portal to get started quickly and easily.

## Other Contact Methods

For more ways to connect with SFS, including phone, fax, walk-in availability, and office hours, please visit the [Contact Us page](https://studentfinance.northeastern.edu/contact-us/) on the [Northeastern website](https://studentfinance.northeastern.edu/).

### SFS Inquiry Form

If you need additional support beyond our self-service options, the Student Financial Services Inquiry form is the most efficient way to contact our team. Once your form is submitted, a case number will be assigned to your inquiry. This case number allows you to:

- Track the progress of your request
- Reference your inquiry in follow-up communications
- Ensure faster, more accurate assistance from our staff

Please provide as much detail as possible when submitting your form to help us resolve your issue efficiently.

### NUSHP Support

For inquiries related to the Northeastern University Student Health Plan, please contact [NUSHP directly.](https://studenthealthplan.northeastern.edu/) The NUSHP team is best equipped to assist with all health-plan-related questions.