A-Z services
Source: https://www.qmul.ac.uk/newstudents/becoming-a-queen-mary-student/a-z-services-guide/ Parent: https://www.qmul.ac.uk/newstudents/faqs/finance/
Academic Advice Service (Students' Union)
An independent, free and confidential service open to all Queen Mary students. It offers advice and representation on a range of academic issues including;
- Submitting extenuating circumstances
- Appealing academic decisions
- Help with complaints to Queen Mary
- Disciplinary issues and allegations of plagiarism or breach of the student code
- Fitness to practice and professional capability
Academic Advice Service (Students' Union)
Admissions Office
- Questions about applying to study at Queen Mary
- Fee status queries
- Questions about transferring to a new programme of study at Queen Mary
- Confirmation of Acceptance of Studies (CAS) requests and queries
Admissions Enquiries (except for medical or dentistry courses)
Admissions Enquiries for the Faculty of Medicine and Dentistry
Advice and Counselling Service
Welfare Advice and International Advice
Specialist advice about your rights and entitlements including:
- Student finance, funding and financial hardship
- Student immigration advice
- International student issues
- Planning a budget and cutting costs
- Dealing with debt
- Council Tax
- Welfare and disability benefits
- Tuition Fee status
- Domestic/Familial abuse
- Forced marriage and so called ‘honour'-based violence
- Support for estranged students (not in contact with family)
- Support for students with experience of local authority care
- Support for students with a forced migration background (asylum seekers/refugees)
- Support for students who are Carers (have caring responsibilities)
- Support for students with children
Welfare and International Student Advisers can offer you specialist advice to prevent problems happening, and to remedy problems if they do happen. If your case is complex, a the Adviser can advocate on your behalf, e.g. if you need help to appeal a decision, or your entitlement to something is based on law or regulations.
Counselling and Mental Health Support
Professional support with emotional and psychological issues including:
- Relationship problems
- Difficult decisions
- Family problems
- Exam stress
- Homesickness
- Depression
- Anxiety
- Bullying/Harassment
- Drug and alcohol – established links with local specialist support services
Counsellors and Therapists can help you with all kinds of difficulties, whether you are dealing with something quite serious that you have struggled with for many years, or something small which has happened recently. We have a range of different types of support including:
- One to one counselling
- Group therapy
- Cognitive Behavioural Therapy
- A Consultant Psychiatrist offering assessments and onward referral to appropriate services
- Workshops on specific topics like exam anxiety, study problems and sleep.
We also have a team of Mental Health Advisers and Student Wellbeing Advisers who can offer advice and support to manage an existing mental health condition or help you access support from your GP or NHS mental health services if you are experiencing difficulties with your mental health.
Sexual Assault and Harassment Advice (SAHA)
The SAHAs are specialist advisers who provide emotional and practical support to anyone who has been raped, sexually assaulted, or harassed, whether that’s happened recently or in the past. The SAHAs can support you whether this happened at University or not, and can also help you to access other available support services. \ \ You do not have to report your experience to the University or to the police to access support from the SAHA. Everyone copes differently, and as such it is important that survivors of sexual violence decide the best way forward for themselves. The SAHAs will never tell you what to do but will discuss options available and be led by you.
You can visit the Advice and Counselling Reception on the ground floor of the Geography Building, Mile End campus or find out more and get in touch via the Advice and Counselling Service website.
Appeals, complaints and conduct office
The Appeals, Complaints and Conduct Office is responsible for handling cases under the following procedures:
- Appeal Policy
- Student Complaints Policy
- Code of Student Discipline
- Academic Misconduct Policy
- Fitness to Practise Regulations
Appeals, Complaints and Conduct Office
AskQM
AskQM is Queen Mary's Enquiry Management System.
- Use the self-service tool to find an answer to your question.
- Submit an enquiry and track its progress
- Visit an AskQM hub in person
AskQM hubs locations and opening times
Barts and the London Students' Association
Barts and The London Students’ Association is part of the Students’ Union, providing a range of opportunities and services for students including:
- Student Voice & Course Reps
- Clubs and Societies
- Volunteering Opportunities
- Sport & Fitness
- Peer-to-peer teaching
- BL Families scheme
- Social Events
- Multi-Faith Rooms
- Study and social spaces
Barts and The London Students' Association
Buddy Scheme
The Buddy Scheme matches small groups of new, undergraduate first-year students from the same academic school (mentees), with experienced students who are typically in their second or third years at Queen Mary (mentors). Our trained mentors help new students transition into life at Queen Mary by sharing their own invaluable experiences and offering guidance, friendship, support and practical advice.
Mentors can have the Buddy Scheme listed on their HEAR transcript and can develop key transferable skills like communication, organisation and interpersonal skills.
Bursaries, Grants and Scholarships Office
You may be eligible for a range of financial support, including bursaries, grants, and scholarships.
Bursaries, Grants and Scholarships
Care experienced students support
Queen Mary is signed up to the Care Leaver Covenant which confirms our ongoing commitment to students with care experience.
- Support and advice on welfare, practical and financial issues
- A dedicated, named member of staff as your key contact (a Welfare Adviser in the Advice and Counselling Service).
- A dedicated Mental Health Adviser in the Advice and Counselling Service
- A dedicated Careers Consultant
- A summer bursary to support students with their costs over the summer vacation.
Visit the Advice and Counselling Service reception on the ground floor of the Geography Building or read more on the Advice and Counselling Service webpages.
Careers and Enterprise
- Access information, advice and employer events to help you get work whilst you study and after you graduate
- Build your work experience through the internships and temp roles we source
- Find part time, voluntary, internship and graduate opportunities through the vacancy board QMJobsOnline
- Access one to one advice on choosing and exploring your options
- Receive feedback on your applications, CVs and personal statements
- Collect industry specific job hunting guides
- Attend practice sessions and collect resources to improve your interview technique
- Explore further study choices and funding
- Access sample Psychometric test and assessment centre information
- Receive support and funding for students looking to start or grow a business idea
Visit the Careers and Enterprise office in iQ East Court (Mile End Road), Room 0.08, call 020 7882 8533 or get in touch via AskQM.
Course representatives
Each year of each course has at least one elected Course Representative - they are the key link between students and staff in their School. Course Reps:
- Represent students’ views at Staff Student Liaison Committee (SSLC) meetings
- Work with staff to improve their course and resolve course-related issues as they arise
- Work with the Students’ Union to campaign for change and make things better for their fellow students
- Course Reps deal with issues which affect the course as a whole and not with individual student’s issues – these should be taken up in the first instance with the Student Support Officer for your School
Find contact details for Course Reps on the Students’ Union website.
SU Course Reps Team: su-coursereps@qmul.ac.uk
Disability and Dyslexia Service
Confidential advice, guidance and support for disabled students, including those with mental health diagnoses, Autistic Spectrum Conditions (ASC) and Specific Learning Differences, (e.g. dyslexia).
Amongst the support that the service offers is:
- Screenings and referrals for student wishing to find out if they have a specific learning difference
- Specialist one to one study skills support for students with specific learning differences and other disabilities
- Advice on access to reasonable adjustments for students with mental health conditions
- Specialist support for students with Autistic Spectrum Conditions (ASC), e.g. Asperger’s
- Liaison with Queen Mary Schools and Institutes with regard to ‘reasonable adjustments’, e.g. examination arrangements
- Access to Specialist Mentoring support – either on campus, or remotely
- Support in applying for the Disabled Student’s Allowance (DSA)
- Access to non-specialist human support, where appropriate, e.g. note-taking
Room 3.06 \ Francis Bancroft Building \ Mile End campus \ 020 7882 2756 \ dds@qmul.ac.uk \ Disability and Dyslexia Service
Doctoral College
We provide information, training, support and advice for all postgraduate research (PGR) students at Queen Mary.
- Attend the Queen Mary PGR induction, delivered by the Doctoral College.
- Attend training for PGR students provided by the Doctoral College and our partners across Queen Mary and London
- Attend annual cohort events organised by year of study and PGR events for PGR students to learn new skills and meet other PGR students
- Record your ongoing researcher development and receive a Diploma of Researcher Development at the end of your Research Degree
- Find out more about students including the Doctoral College Initiative Fund and Postgraduate Research Fund
- Join a vibrant community of researchers during your research programme.
Estranged students support (students not in contact with their family)
Queen Mary has taken a pledge to outline our ongoing commitment to estranged students, with the organisation Standalone. Queen Mary has a dedicated scheme to support estranged students to achieve their potential and succeed at university.
- Support and advice on practical, financial and welfare issues.
- A dedicated, named member of staff as your key contact (a Welfare Adviser in the Advice and Counselling Service).
- A dedicated Mental Health Adviser in the Advice and Counselling Service
- A dedicated Careers Consultant
- A summer bursary to support students with their costs over the summer vacation.
Visit the Advice and Counselling reception on the ground floor of the Geography Building, Mile End campus, or find out more on the Advice and Counselling Service webpages.
Faith at Queen Mary
The Students’ Union operates the Multi-Faith Centres located in the Students’ Union Hub and BLSA Building (Whitechapel).
St Benet’s Chaplaincy welcomes Queen Mary students of all faiths or none:
- Chapel
- Spaces for prayer, reflection and contemplation
- Informal, confidential pastoral support
- A supportive and open community
- Coffee lounge
- Non religious meditation
- Art and craft workshops
You can find St Benet's on the Mile End campus (no. 23 on the campus map)
faith@qmul.ac.uk
Fees and Finance Office
- Tuition fee enquiries
- Setting up a payment arrangement for tuition fee payment
- If you are having difficulty paying your fees on time, contact the Fees Office to see what instalment arrangements might or might not be possible
To get in touch, raise an enquiry via AskQM.
Forced Migration Background (Asylum Seekers and Refugees)
Queen Mary is committed to providing support for those who have either been granted refugee status, or a different status as the result of an asylum application, or who are awaiting a decision on their asylum application.
- A dedicated, named member of staff as your key contact (a Welfare Adviser in the Advice and Counselling Service)
- Support and advice on practical, financial and welfare issues.
- Specialist advice on eligibility for Student Finance as a refugee/other status
- Support and advocacy if you are having problems with Student Finance
- Support applying for the Sanctuary Scholarship
- A dedicated Mental Health Adviser in the Advice and Counselling Service
Visit the Advice and Counselling reception on the ground floor of the Geography Building, Mile End campus, or visit the Advice and Counselling Service website.
Global Engagement
- Advice for international students on applying to Queen Mary
- Advice for students applying to Queen Mary through our International Partners international-partnerships@qmul.ac.uk
Global Engagement\ Department W\ 81 Mile End Road\ E1 4UJ
globalengagement@qmul.ac.uk
Queen Mary - a global university
Global Opportunities
The Global Opportunities team promotes and manages international student mobility programmes, which allow Queen Mary students to study and travel overseas.
Programmes include:
- Study Abroad
- Student Exchanges
- Summer Schools
Global Opportunities office: Room GC213, Graduate Centre, Mile End campus.
Incoming associate students: study-abroad@qmul.ac.uk
Outgoing exchanges for full-degree Queen Mary students: goabroad@qmul.ac.uk
Summer School enquiries: summerschool@qmul.ac.uk
Visit the Global Opportunities website.
24/7 Helpline
If you need out of hours support for any reason, you can call the 24/7 helpline for free: 0800 028 3766
Housing and Residential Services
Housing Services team
- All queries about applying for and living in Queen Mary residences, room allocations and rent collection
- Online database of available privately rented accommodation
- Information on finding and living in privately rented accommodation
- Advice about your rights and responsibilities in relation to living in privately rented/ alternative accommodation
- Tenancy checking – get your private tenancy agreement checked before you sign it to ensure it is fair
- Problems with your accommodation, for example getting the deposit back, eviction, difficulties with other tenants, repairs, etc.
In person: The Housing Hub, Feilden House, Mile End campus
Phone: 020 7882 6474
Email: housingservices@qmul.ac.uk
Website: Queen Mary residences
Residential Services
For those students living in campus accommodation
- Welfare and pastoral support
- Conflict management
- Discipline
- Mediation
In person: Residences Reception, France House, Mile End campus
Phone: 020 7882 6470
Email: residences-reception@qmul.ac.uk
Email for welfare and pastoral support: residentialwelfare@qmul.ac.uk
IT Services
IT Services’ round-the-clock help is available to students and staff, and they can help with:
- Wi-Fi setup, QMplus, email, printing and software, including the excellent Apps Anywhere service
- Use of the state-of-the-art teaching and learning facilities
- Login and use of teaching and learning software and mobile apps
- Business application software and high-performance computing in support of research
Contact details
020 7882 8888
Report Phishing: report-phishing@qmul.ac.uk
Language Centre
The Language Centre offers courses on academic writing, communication skills, language classes, online learning resources and more:
- QM Elevate: academic and professional skills development modules offered to all QMUL students; the classes focus on academic and professional communication and help to develop your English language, university and employability skills through specifically designed 5-week and 10-week classes; free to all students, offered in semesters 1 and 2.
- Pre-masters Graduate Diploma to enable you to join your postgraduate programme
- International Foundation to enable you to join your undergraduate programme
- Language learning: courses in Arabic, Catalan, Chinese, French, German, Bengali, Italian, Japanese and Spanish. Undergraduate students can study a language as part of their degree, if their programme allows it (check with your Programme Leader); Undergraduate and Postgraduate students can study a language in addition to their degree for pleasure and to enhance their employability skills. Classes are usually in the late afternoons and early evenings to accommodate your study timetables.
- Multimedia Language Resource Centre: technology enhanced learning environment
- Academic English Online: Free online interactive learning for English and study skills – A self-access resource for students in higher education.
- Adjusting to UK study: open access web resource on academic culture in the UK includes 12 short recordings of QMUL students from all over the world. They talk about some of the unexpected differences they found in UK university study, the problems they faced and how they overcame them.
- Get Spotted: a video-podcast miniseries on effective academic and professional communication. Featured disciplines include Business, Accounting, Law, Economics and Finance, Literature, Film, Global Health, Medicine, Biochemistry, Computer Science, TESOL. The podcasts introduce voices and perspectives of QMUL students, lecturers and alumni and offer a unique insight into what’s involved in communicating with impact across a variety of contexts.
The Language Centre is located on the first floor of the Bancroft building, Mile End campus.
Language Centre website
Legal Advice Centre
The Queen Mary Legal Advice Centre (QMLAC) provides preliminary free advice on a very broad range of legal issues; whether we can take your case depends upon the available expertise of our supervising solicitors and barristers and a case assessment. Please contact us to discuss the possibility of an appointment (during term time only). Our projects cover the following areas of law: family, immigration, criminal, landlord and tenant, wills and probate, contract, employment, image based sexual abuse, company, lasting power of attorney, special educational needs, fitness to practice, environmental and intellectual property law. We also specialise in LGBTQ+ family and immigration matters and actions against the police, employment discrimination and Windrush compensation claims under our Black Justice Project.
The Legal Advice Centre is located in the Laws building, Mile End campus.
Library Services
As well as books and a variety of study spaces, you will find:
- A wide range of e-resources - books and journals
- Training and support on information literacy, academic skills and research skills
- Reading Lists Online
- Assistance by Faculty Liaison
- Librarians - helping you find and use subject related material
- Assistance from Senior Academic Skills Advisers - helping you study effectively and to the best of your ability
- Different kinds of study space
- Self-service laptop loans
- Assistive Technology Room
- PCs, printing and photocopying facilities
See the location, contact details and opening hours of our libraries and study places.
Email: library@qmul.ac.uk
Follow @qmullibrary on Instagram
Mental Health Support
Mental health support at Queen Mary is largely split between two teams: the Advice and Counselling Service, and the Disability and Dyslexia Service. Both services are based in Student Experience.
Disability and Dyslexia Service
- Students with existing mental health conditions or diagnoses can access the Disability and Dyslexia Service for advice and guidance in terms of implementing reasonable adjustments, as well as access to specialist support like mentoring and funding through the Disabled Students’ Allowances scheme.
Advice and Counselling Service
- Our Advice and Counselling Service host our Mental Health Advisers and Student Wellbeing Advisers, as well as our long-established Counselling Team.
- Mental Health Advisers are qualified clinicians who can advise students on how to manage their condition while studying. They also support students with no existing mental health diagnosis, but who are experiencing issues with their mental health.
- Student Wellbeing Advisers are in place to offer students mental health interventions and to help guide students to the most appropriate parts of Student Wellbeing services; they will also be doing more preventative work with our Schools and Institutes to promote wellbeing in its widest sense.
- Like most universities, Queen Mary offers short-term counselling and other psychological support
- (e.g. Cognitive Behavioural Therapy) in recognition of the tumultuous issues that our students may be facing for the first time as they enter adulthood.
Disability and Dyslexia Service
Room 3.06\ Francis Bancroft Building\ Mile End campus
020 7882 2756
dds@qmul.ac.uk
Disability and Dyslexia Service
Advice and Counselling Service
Ground Floor Geography Building\ Mile End campus
Advice and Counselling Service
Occupational Health
For medical and dental students only:
- Blood tests for clinical placements
- Immunisations
- Health clearance
- All students going on a medical/ dental elective will need to schedule an appointment with Occupational Health where a travel risk assessment will be undertaken.
Ground Floor\ Geography Building\ Mile End campus
020 7882 8700
020 7882 3624
Occupational Health for medical and dental students
PASS (Peer Assisted Study Support)
- Course-based mentoring scheme where first-years can explore problems with higher year students (mentors).
- Mentoring takes place in a friendly, informal environment and can help you to settle in to university life, your department and studies.
- Schools currently running PASS schemes: Biological and Behavioural Sciences; Psychology; Business and Management; Dentistry; Economics and Finance; Electronic Engineering and Computer Science; Engineering and Materials Science; English/School of the Arts; Geography; History; Mathematical Sciences; Politics and International Relations.
First-year students can find out about PASS and see who to contact in their own school
Queen Mary Academy
Queen Mary Academy offers a programme for postgraduate research students who teach to support their career development.
Our practical, interactive workshops focus on key aspects of teaching and learning:
- Teach Your First Session
- How Students Learn
- Effective Feedback for Summative Assessment
- Supervising Students' Academic Work
We offer two routes through which you can gain Associate Fellowship of Advance HE (AFHEA) in recognition of your teaching practice:
- AFHEA Accelerator – a one-day workshop followed by 1-2-1 support to enable you to write reflectively about your teaching experience and to apply for AFHEA.
- Certificate in Learning and Teaching (CILT) - a one-year, 30-credit postgraduate taught programme that introduces participants to the key knowledge and skills that underpins effective teaching in higher education. CILT is open to those currently teaching or supporting learning of Queen Mary students. Successful completion of CILT leads to AFHEA.
Queen Mary Academy - PhDs who teach
Research Degrees Office
Main services include:
- Management of research student records and student processes on MySIS
- Enrolment and replacement student ID cards
- Stipend payments to funded students
- Change of address
- Change of programme
- Taking time out from your studies
- Nomination of examiners, thesis submission and award
- Withdrawing from your programme of study
Visit in person: Room 213, Graduate Centre, Mile End campus - see Research Degrees Office opening hours
Report + Support
An online platform for all staff, students and visitors to report any incident of sexual violence, bullying, harassment or any hate crime to Queen Mary:
- Reports can be made anonymously or with contact details
- Information about local and national specialist support services is also available
Security
- Advice on personal safety and crime prevention
- Reporting crime, contact closest Security Control Room (either in person or via telephone)
- Lost and found property
- Car parking policy
Security Control Rooms are located at:
Mile End
Ground Floor Queens Building
020 7882 5000
Whitechapel
Garrod Building\ Room G.07
020 7882 2599
Charterhouse Square
Dawson Hall\ Front Entrance
020 7882 6020
In case of emergency, dial 020 7882 3333
Sexual Assault and Harassment Advisers (SAHA)
SAHA is a specialist adviser who provides emotional and practical support to any student who has been raped, sexually assaulted, or harassed, whether that’s happened recently or in the past. The SAHA can support you whether this happened at University or not, and can also help you to access other available support services.
You do not have to report your experience to the University or to the police to access support from the SAHA. Everyone copes differently, and as such it is important that survivors of sexual violence decide the best way forward for themselves. The SAHA will never tell you what to do but will discuss options available and be led by you.
Our SAHA’s can support you to understand and manage the impact of sexual violence, as well as provide you with impartial information around your options and support around any reporting process you choose to engage with.
Visit the Advice and Counselling Service reception on the ground floor of the Geography Building, Mile End campus
Advice and Counselling Service
Sport and Fitness
The Students’ Union offers a wide variety of sports activities that aim to improve your health and wellbeing. Opportunities are open to all, from beginners all the way through to talented athletes, including:
- On-campus Qmotion Sport and Fitness Centre with 3 floors of facilities including female-only gym, studios, olympic platforms and squash court.
- Compete locally, nationally and internationally through Club Sport
- Stay fit and meet new people through our turn-up-and-play Get Active programme or our Social Leagues.
- Opportunity to gain qualifications through the Community Foundation Leadership Academy.
- Talented Athlete Programme providing additional support to high performing athletes.
Student Health Service
An NHS medical practice on campus (Mile End) open during term time where you can see a Doctor (GP) or nurse every weekday. Registrations for the Student Health Service can take place online, for all students living in inner London unless for clinical reasons (visit studenthealth.qmul.ac.uk)
Some of the services offered:
- Prescription of medicine
- Advice on sexual health, contraception and sexually transmitted diseases (STDs)
- Immunisations
- Repeat prescriptions
- Blood tests
Visit in person: Ground Floor Geography Building, Mile End campus
Phone: 020 7882 8710
Website: Student Health
Students' Union
The Students’ Union is the collective voice of all students studying at Queen Mary and also provides a range of events, opportunities and services on campus including;
- Over 250 Clubs and Societies for you to join - to meet new people and develop new skills
- Student voice and representation through elected representatives, Course Reps and campaigns
- Sport & Fitness
- Volunteering in the local community
- Academic Advice Service
- Welfare Financial Loan Scheme and Graduation Fund
- Multi-Faith Centre
- Social facilities
- Sustainability opportunities
- Daily events and activities
Visit in person: Queen Mary Students’ Union Hub, Mile End campus
Phone: 020 7882 8030
Email: su-qmsu.reception@qmul.ac.uk
Talented Athlete Programme
The Talented Athlete Programme aims to support high performing athletes studying at Queen Mary. It offers individual support to athletes to achieve their degree and performance goals.
It also offers regular support meetings, strength & conditioning training, annual gym membership, athlete kit and works on collaborative projects with athlete coaches and the individual school.
QMSU Talented Athlete Programme
Togetherall
24/7 online and anonymous support for mental health at Queen Mary:
- Support network – a 24/7, supportive community with clinical guidance plus useful resources
- Guided support - online courses available on a range of wellbeing and lifestyle topics
Please use your Queen Mary email address to register.
Wisdom app
As a Queen Mary student, you have free access to an app called Wisdom full of resources to manage your wellbeing.