Crisis24 Overview

Source: https://oia.osu.edu/global-health-and-safety/traveler-insurance/crisis24-overview Parent: https://oia.osu.edu/global-education/preparing-depart/pre-departure-checklist

The Ohio State University partners with Crisis24, an international security and assistance company, to provide a comprehensive package of support to student, faculty and staff engaged in university-sponsored and affiliated international travel. Travelers are supported by the Office of International Affairs’ Global Health and Safety Team and Crisis24. Through Crisis24, we provide medical, security and emergency support to international travelers 24/7 through the Crisis24 Ohio State dedicated hotline at +1 443-569-7893 or the Crisis24 Horizon Mobile App (Apple Store or Google Play), the website or Ohio State-dedicated phone line. 

Crisis24’s services are designed to help Ohio State travelers prepare for and respond to personal, medical, travel and security problems abroad. You should contact Crisis24 any time prior to or during travel to speak with a medical or security specialist about simple or critical matters.

Faculty/Staff traveler cost

• All faculty and staff are automatically covered by this blanket insurance and assistance program. You do not need to enroll to be covered, but you do need to follow the steps outlined below to set up your Crisis24 account.

• The cost of the insurance and assistance program is covered by the Ohio State Office of Enterprise Risk Management.

Student traveler cost

• All student travelers who are accepted to a study abroad program or register their university-sponsored or affiliated travel through the program application or travel registry portal are covered by this blanket insurance and assistance program.

• The cost of the insurance is paid by each student traveler and depends on the duration of travel. Costs are outlined in the chart below.

Crisis24 services

The below is a non-exhaustive list of Crisis24 services. Crisis24 will always attempt to obtain a guarantee of payment and will additionally work directly with our insurer, Zurich, to secure payment for services according to the Ohio State international accident and sickness policy.  

Services

• 24/7 access to Crisis24 consultants

• Pre-trip information regarding health and security issues

• Emergency and routine medical advice

• Physical and mental health referrals

• Dental referrals

• Outpatient case management

• Emergency evacuation

• Inpatient referrals and services

• Medical expense guarantee, cost review, and payment

• Medically supervised repatriation

• Arrangement of in-person and/or virtual mental health counseling

• Emergency messaging to travelers

• Translation and interpretation services

• Lost document advice

• Online travel security information

• Access to security crisis center

Please note that any services that are not covered by the Ohio State Zurich insurance policy will be billed to the traveler. 

Access the Crisis24 Horizon platform

Online access will be available soon. For mobile access, download the Crisis24 Horizon app from the Apple App store, Google Play or search for Crisis24 Horizon Mobile.  

Logging in

• Open the mobile app or website.

• If this is your first time logging in, enter your Ohio State email address under “Register.” If you already have an account, use the “Sign In” section.

• On the next screen, enter your university credentials and tap sign in again to enter Crisis24 Horizon.

• You also may be prompted to add your cell phone number.

Setting up preferences

• Desktop: Under your name on the top right, go to Preferences and set up your preferred notifications.

• Mobile: Follow the prompts to enable Push Notifications and Location Services to receive alert notifications based on your current location. You can monitor and receive notifications for other locations by adding them to your main dashboard.

For questions and support, please contact the Office of International Affairs Global Health and Safety team at irm@osu.edu.