# Get your questions answered

**Source**: https://www.uottawa.ca/study/fees-financial-support/questions-answered
**Parent**: https://www.uottawa.ca/study/fees-financial-support

We’re here to help you and answer your questions. There’s no need to line up in person. Use our virtual Q-Less system to secure a spot in line for all services and we’ll serve you as quickly as possible.

## Q-Less

Secure a spot in our virtual line for all services.\
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Important notice: Important notice: We’re currently experiencing technical difficulties that are causing incorrect wait times in Q-Less. Please disregard these times. You’ll receive a text message a few minutes before you receive a call.\
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[Book a time](https://university-of-ottawa.app.qless.com/kiosk/4d17b1b2-9aaf-4922-af81-989a38a10dd1?locale=en)

## Book a meeting

Don’t wait to contact us if you are struggling: we can’t help you unless you let us know that you need help.

[Distress or urgent situation](https://university-of-ottawa.app.qless.com/kiosk/4d17b1b2-9aaf-4922-af81-989a38a10dd1?locale=en)

[Regular appointment](https://university-of-ottawa.app.qless.com/kiosk/4d17b1b2-9aaf-4922-af81-989a38a10dd1?locale=en)

### Financial crisis

If you feel as though you’re sinking into financial despair or have been the victim of a crime or another incident that is creating financial hardship for you, consult a financial aid counsellor via our virtual line or in person at Desmarais Building, Room 3156. We’ll evaluate the urgency of your situation and will do our best to get you the help you need.

## More information

[Scholarships and awards overview](https://www.uottawa.ca/study/fees-financial-support/scholarships-awards-overview)

[Tuition fees](https://www.uottawa.ca/study/fees-financial-support/university-fees)

[Student accounts](https://www.uottawa.ca/study/fees-financial-support/student-accounts)

[Brochures for future students](https://www.uottawa.ca/study/undergraduate-studies/brochures)

## Questions?

### Financial Aid and Awards

[Desmarais Building](https://www.uottawa.ca/about-us/uottawa-map)\
55 Laurier Avenue East, Room 3156\
Ottawa, ON K1N 6N5\
Canada

[[email protected]](https://www.uottawa.ca/cdn-cgi/l/email-protection#b4d8dbd5dac7d5dad0d5c3d5c6d0c7f4c1fbc0c0d5c3d59ad7d5)

See wait times and [secure a spot in our virtual line](https://university-of-ottawa.app.qless.com/kiosk/4d17b1b2-9aaf-4922-af81-989a38a10dd1?locale=en) for all services.

For hours of operations, see the University's [general contact page](https://www.uottawa.ca/en/contact).