# American University of Beirut

**Source**: https://www.aub.edu.lb/facilities/Facilities-Management/Pages/submitservicerequest.aspx
**Parent**: https://www.aub.edu.lb/facilities/Facilities-Management/Pages/default.aspx

## Submit Service Request

Page Content

### ​​​On-Line Work Request ​

In Case of Emergency: Electrical short circuit, water flood, gas leakage, fire and any hazardous situation - Call PPD Help Desk immediately at extension 2015.

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Quick Repairs / Work Orders: Doors sticking, plumbing problems, broken glass, burn-out light bulbs, heating or air-conditioning needs, carpet stains, broken curtains or repairs to classroom/office furniture or fixtures, electrical problems, touch up painting…

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AUB Staff / Faculty:

Issue a work order via INFOR EAM using the following web portal: [https://eam.aub.edu.lb​](https://eam.aub.edu.lb/web/base/logindisp) using your PC log in username and password. **Check PPD Help Desk for Guidelines on EAM**

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Student:

Send an email to Physical Plant Helpdesk stating the problem description, building, floor and room: [pphd@aub.edu.lb](mailto:pphd@aub.edu.lb)\

### Online Service Request

Minor/major renovation of offices, classrooms, labs, faculty housing, infrastructure, non-routine works, classroom/office/labs painting, new office/classroom custom made furniture, partitioning, new electrical power network, new UPS installation…

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AUB staff/faculty:

Send an email to Physical Plant Helpdesk: [pphd@aub.edu.lb](mailto:pphd@aub.edu.lb) asking for cost estimation for the project, then issue a Service Request Online via ORACLE eBusiness suite following the below procedure:

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- Click “AUB I procurement”​\
- Click “Non Catalogue request”\
- Enter “Item Description”\
- Enter “Category”: “MAINTENANCE, REPAIR, SPARE PART SUPPLIES-MAINTENANCE REPAIR BLDG, GROUND, FIXTURE“ \
- Enter “Quantity”: 1\
- Enter “Unite Price” (As per the Estimation provided by PPD Engineer)\
- Click “Add to Cart”\
- Click “View Cart and Check Out” (on the right side)\
- Enter “Inventory Item”: No\
- Click “Check Out”\
- Deliver to location box insert: “SRV-PPD” (to send it to Physical Plant)\
- Click “Submit”\