# Conflictology Clinic (Mediation and Counseling Service in Conflict)

**Source**: https://english.spbu.ru/education/clinics/conflictology-clinic-mediation-and-counseling-service-conflict
**Parent**: https://english.spbu.ru/

##### Nadezhda Petrova

Head of the SPbU Conflictology Clinic, Candidate of Cultural Studies, Senior Lecturer in the SPbU Department of Conflictology, a practising mediator with international accreditation and mediation teacher since 2007.

##### Yelena Ivanova

Coordinator of the SPbU Conflictology Clinic, Candidate of Psychological Sciences, Associate Professor in the SPbU Department of Conflictology, a practising mediator with international accreditation and mediation teacher since 1992.

Address

5 Mendeleyevskaya Line

VK

<https://vk.com/sccm.mediation>

Telegram

<https://t.me/+DXOr1iuC9RgwMGYy>

[Request a Consultation
(for SPbU students and staff)](https://regforms.spbu.ru/ru/?option=com_rsform&view=rsform&formId=2008)

[Request a Consultation
(for external clients)](https://t.me/+DXOr1iuC9RgwMGYy)

> Our mission is to foster greater humanity in interpersonal relations by developing people's ability to peacefully and constructively resolve and prevent conflict situations in various fields of human activity.

The main aim of the Clinic is to train highly qualified experts in the field of conflictology who will be able to foster humane methods of managing disagreements in an ethical and professional manner at different levels of human interaction.

The Conflictology Clinic was originally established in December 2010 as the ‘Service for Conflictological Counselling and Mediation in Conflict Resolution (Mediation)’ with the support of the Academic Council at the Institute of Philosophy at St. Petersburg State University. It served as a platform for practical training and internships of undergraduates and research practice of master’s students in Conflictology. In 2018, its status was revised and it was renamed the ‘Conflictology Clinic of St. Petersburg State University’.

> > 2000
>
> clients received help at the Conflictology Clinic.

The Clinic is focused on providing pro bono support to individuals seeking to resolve their problems and conflicts, using counselling and mediation as tools for addressing difficult situations.

> Mediation is a method of helping disputing parties. It is based on negotiations between them involving a neutral mediator as a participant.

In most cases, such negotiations end with the conclusion of a mutually beneficial agreement, which is voluntarily executed by the parties in 91% of cases. This method has been used in Russia since 1992. It was enshrined in law in 2010 (Federal Law № 193).

The staff of the Clinic receives calls, process client requests, and conduct consultations and mediation sessions. Since 2020, the Clinic has offered the option of online services at the request of clients.

During their internship period, all students of the Department of Conflictology work in the Clinic. Throughout the year, all interested students from any year who wish to do so and even alumni may continue their work at the Clinic. It also serves as a placement base for specialists from diverse fields —graduates of continuing education courses in mediation.

### The Clinic deals with a wide range of disputes, including:

- Family conflicts: difficulties in relations between spouses, parents and children (teenagers, adult children), with relatives, division of inheritance
- Drafting prenuptial agreements
- Divorce-related matters: division of property, determining the child’s place of residence, arrangements for visiting children after divorce, custody of children
- Conflicts in relationships with friends, neighbours
- Conflicts at school and other educational institutions
- Organisational conflicts: problems in the interaction of business units, in relations with employees, subordinates, colleagues, when introducing innovations, business division, and conflicts within family businesses
- Relations with business partners, with clients
- Conflicts in construction, medicine, and other spheres
- Disputes concerning property and real estate, debt collection matters, and other

### Focus areas

#### Education and research

practical training and internships of bachelor’s, master’s and doctoral students; various forms of professional development for the staff of the Clinic; conducting training sessions by the students themselves; analysing supervision materials under the guidance of experienced mediators; transferring the Clinic’s practice for academic research, writing of graduation projects and term projects

#### Organisation

appointment of consultants-mediators, co-mediators, and observers; organisation of communication between employees of the service; organisation and maintenance of a data bank related to the work of the service; technical and computer support by students; and establishing contacts with partner organisations

#### PR

client capture; and raising awareness of the possibilities of mediation and counselling

### Key partners

- Institute for Peace and Conflict Research
- Non-profit private institution ‘Mediation and Counselling in Conflict’
- Clinics of St. Petersburg State University

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