Hotline and Info-Point in the Service Center Studium
Source: https://uni-freiburg.de/en/studies/advising/hotline-infopoint/ Parent: https://uni-freiburg.de/en/studies/advising/
Advice for students and prospective students
The Hotline and the Info-Point at the Service Center Studium are your first point of contact for any questions about your studies. We’ll provide direct, straightforward support and will forward any more complex questions to the relevant department.
Zoom consultation hours – Info-Point
When: \ Wed: 1:00 pm – 3:00 pm\ Thu: 3:00 pm – 5:00 pm\ \ Today’s Zoom consultation hour on Wednesday, 4 March 2026, has been cancelled.\ \ Your contact for initial questions, when you can’t visit us in person. For more in-depth support you can also request an appointment for an individual advising session.\ \ Use the following link to dial into the Info-Point’s Zoom consultation hour at the times listed above:\ https://uni-freiburg.zoom-x.de/j/64377494079?pwd=T2VZRFhjTXd5SW1qeE1ZMnUxVHJrdz09\ \ Please note that you will first be placed in a waiting room. As soon as a staff member is available, you will be connected to the Zoom consultation hour.
Service Center Studium
For initial enquiries, please contact:\ Info-Point and Hotline\ \ 16.3.26: Due to an internal event, the Info-Point, the UniCard-Office, and the phone hotline will be closed today. We appreciate your understanding and apologize for the last-minute closure. We’ll be happy to assist you again tomorrow!
- study@uni-freiburg.de
- Hotline: +49 761 203 4246
Mon – Thu: 9.00 a.m. – 4.30 p.m.\ Fri: 9.00 a.m. – 12.00 noon - Opening and office hours for the Info-Point\ Mon, Tue, Thu: 10:00 am – 12:00 pm\ Mon – Thu: 1:00 pm – 4:00 pm - Service Center Studium\ Sedanstraße 6\ Ground floor\ 79098 Freiburg - Zoom consultation hours Info-Point\ Wed: 1:00 pm – 3:00 pm\ Thu: 3:00 pm – 5:00 pm\ \ *Today’s Zoom consultation hour on Wednesday, 4 March 2026, has been cancelled.*\ You can find the access data and further information here:
Hotline
The Hotline is staffed by trained student employees who answer telephone calls and email enquiries or forward them to the relevant department.
Info-Point
The Info-Point is located on the ground floor of the Service Center Studium and is the first point of contact for prospective and current students who have questions about their studies. We can help you with your concerns and tell you whom to contact with any further questions.