# Student Complaints

**Source**: https://www.qu.edu.qa/en-us/students/student-life/student-services/complaints/
**Parent**: https://www.qu.edu.qa/en-us/students/international-students/students-visa/

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[Student Life and Services](https://www.qu.edu.qa/en-us/students/student-life/)/[Student Services](https://www.qu.edu.qa/en-us/students/student-life/student-services/)/[Student Complaints](https://www.qu.edu.qa/en-us/students/student-life/student-services/complaints/)

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# Student Complaints

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Qatar University is committed to a policy of fair treatment for its students/faculty/staff in their relationships with student, administration, faculty, staff and other members of the University community. The purpose of this policy is to establish and implement a complaint procedure.The Office of Vice President for Student Affairs has a commitment to ensuring that all complaints are resolved using a clear, fair and reliable management process. The University treats complaints seriously and ensures all processes are clear, prompt, confidential and fair to all parties.Thus, QU community can easily submit a complaint, whether it is an academic or non-academic, through the Complaint System on [myBanner Self-Service](http://mybanner.qu.edu.qa/ "myBanner Self-Service"). The system gives opportunity to check the complaint status online by assigning each complaint with a unique code for future references. It is important to read the Complaint Policy and the step-by-step guide before submitting a complaint.

[Complaint Policy (PDF)](https://www.qu.edu.qa/siteimages/static_file/qu/students/documents/students-complaint-policy.pdf "Complaint Policy (PDF)")

[Student Guide](https://www.qu.edu.qa/siteimages/static_file/qu/students/documents/student-complaints-student-guide-en.pdf "Student Guide")

[Coordinator Complaint Guide](https://www.qu.edu.qa/siteimages/static_file/qu/students/documents/student-complaints-coordinator-guide-en.pdf "Coordinator Complaint Guide")

[Employee and Faculty Member Guide](https://www.qu.edu.qa/siteimages/static_file/qu/students/documents/student-complaints-employee-guide-en.pdf "Employee and Faculty Member Guide")

[Complaints Terms](https://www.qu.edu.qa/siteimages/static_file/qu/students/documents/student-complaints-terms-en.pdf "Complaints Terms")

[Frequently Asked Questions](https://www.qu.edu.qa/siteimages/static_file/qu/students/documents/student-complaints-faq-en.pdf "Frequently Asked Questions")

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