# Coordinator Complaint Guide

**Source**: https://www.qu.edu.qa/en-us/students/student-life/student-services/complaints/coordinatror-guide
**Parent**: https://www.qu.edu.qa/en-us/students/international-students/students-visa/

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[Student Services](https://www.qu.edu.qa/en-us/students/student-life/student-services/)/[Student Complaints](https://www.qu.edu.qa/en-us/students/student-life/student-services/complaints/)/[Coordinator Complaint Guide](https://www.qu.edu.qa/en-us/students/student-life/student-services/complaints/coordinatror-guide)

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# Coordinator Complaint Guide

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1. Go to [myBanner self-service](http://mybanner.qu.edu.qa/prod/twbkwbis.p_genmenu?name=homepage), click Enter Secure Area  and enter your QUID and password
2. Go to QU Services link then Student Complaint System as shown below.
3. Click on Review and Update Complaint.
4. Please fill in the required fields as provided by the Complaint Coordinator, and click Get Complaint Details.
5. The page below illustrates the details of the complaint, you should type your updates, then click Save.
6. An email will be sent to the student, once the compliant status is changed.
7. Once the complaint status is closed, you cannot add or edit any details. If you try to login, the screen below will appear.

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