# Apply for Support Services

**Source**: https://sup.bureau.tohoku.ac.jp/en/application-main-e/
**Parent**: https://sup.bureau.tohoku.ac.jp/en/pre-arrival-e/pre-e/

## 

Contents

- [Who can use our services](#Who_can_use_our_services)
- [Our Support Services](#Our_Support_Services)
- [How to Apply for Support Services](#How_to_Apply_for_Support_Services)
- [Apply for Support Services](#Apply_for_Support_Services)
- [Inquiries or Assistance](#Inquiries_or_Assistance)
- [ISC Call Center](#ISC_Call_Center)

## **Who can use our services**

International researchers, international students, their family members, and visitors to Tohoku University are welcome to use our services.

**INTERNATIONAL STUDENTS**

*(including special visiting trainees)*

**INTERNATIONAL RESEARCHERS**

**TEMPORARY VISITORS**

*(including visitors, conference\
participants, invited researcher)*

## Our Support Services

The International Support Center provides various support services including assistance with ward office procedures and opening a bank account.

To see the available support services, please refer to the image below.

**Please note that if you apply after the deadline of three business days prior to the desired support date, we may not be able to provide support at your preferred time.** If you have a specific date and time in mind for support, please apply as early as possible. Even if you apply three business days in advance, due to the reservation acceptance limits of our banking and/or other partners, we may not be able to accommodate your preferred date and time. We appreciate your understanding.

### For International Students

[Download as PDF](https://sup.bureau.tohoku.ac.jp/cmssys/wp-content/uploads/2025/09/留学生_対面支援・通訳同行支援-ENG.pdf)

### For International Researchers

[Download as PDF](https://sup.bureau.tohoku.ac.jp/cmssys/wp-content/uploads/2025/09/研究者_対面支援・通訳同行支援-ENG.pdf)

### Support Services Briefing Session

The ISC conducts briefing sessions for TU faculty members to provide a better understanding of our support services. To view presentation materials, videos, and summary of Q&A sessions from past briefing sessions, please visit this [**link**](https://sup.bureau.tohoku.ac.jp/en/application-main-e/#Our_Support_Services) (available on the TU Web Portal, internal access only).

## How to Apply for Support Services

#### Video Tutorial : How to Apply for Support Services and Using Your JibunPage Account

[You can download the pdf version here.](https://sup.bureau.tohoku.ac.jp/cmssys/wp-content/uploads/2023/01/01-2.HOW-TO-APPLY-FOR-SUPPORT-SERVICES.pdf)

## Apply for Support Services

**Please note that if you apply after the deadline of three business days prior to the desired support date, we may not be able to provide support at your preferred time.** If you have a specific date and time in mind for support, please apply as early as possible. Even if you apply three business days in advance, due to the reservation acceptance limits of our banking and/or other partners, we may not be able to accommodate your preferred date and time. We appreciate your understanding.

### For International Students

[**For those coming to Japan**](https://23b2c005.form.kintoneapp.com/public/tohoku-international-support-center-s-arrival)

### For International Researchers

[**For those coming to Japan**](https://23b2c005.form.kintoneapp.com/public/tohoku-international-support-center-r-arrival)

[**For those leaving Japan**](https://23b2c005.form.kintoneapp.com/public/tohoku-international-support-center-r-leaving)

## Inquiries or Assistance

### INTERNATIONAL STUDENTS

#### For any inquiries or assistance:

[**Global Learning Center**](https://www.insc.tohoku.ac.jp/english/contact/)

#### International Student Helpdesk Social Media & Website

### INTERNATIONAL RESEARCHERS

#### For any inquiries or assistance:

[**Contact Researcher Support**](https://forms.office.com/Pages/ResponsePage.aspx?id=KulI-PplKUey5urGZ90bw7lTe3ft2MVCh72Sd4N8zjZUQ0w5QkJGUFJPWFRRWTJVMjQ5WUdEWlFORS4u)

#### For university housing reservation:

[**Reservation**](https://sup.bureau.tohoku.ac.jp/en/pre-arrival-e/researcher-e/)

## ISC Call Center

### **About the Call Center**

The Call Center provides consultation services related to daily life in Japan.\
You can ask about topics such as: ward office bureaucratic procedures, finding medical institutions with English-speaking staff, using the 3-way telephone interpretation service

### Matters outside the Call Center’s scope

The Call Center cannot answer questions related to the university, such as course registration, scholarships, student life, admissions, researcher acceptance, employment, or research activities.\
For university-related inquiries, please contact the appropriate **[contact window listed above](#contact-wdw-en)**.

### **Information required when calling**

Before making a call, please prepare the following information:

- Your name
- Your acceptance status (student, researcher, etc.)
- Your host department
- Your employee/student ID number (if applicable)
- Your host professor’s name

### **Important notes**

- This is an internet-based call and will be on loudspeaker.\
  For privacy and better audio quality, we recommend using headphones with a microphone.
- Please “allow” use of the microphone. You will not be able to make a call unless you allow it. If you selected “Do not allow” at the start, close the browser and access it again.
- Please close other audio apps, such as music and calling apps before making a call.
- We recommend using “Do not disturb” mode to avoid receiving incoming calls during a call.
- (For iPhone users) Please note that if you switch the screens during interpretation, the connection may be lost.
- If you are not connected via Wi-Fi (when using a computer, smartphone, or tablet), data charges may apply.

### **Language**

English, Japanese

*\*For languages other than English and Japanese, the call center can provide interpretation involving speakers of languages other than English.*

### **Available hours: 8:30–18:00 (Japan time) (including weekends and holidays)**

If you have a problem connecting, you can also call the following number.\
Tokyo 03-6436-3929 (Call charges apply / Reception hours 8:30-18:00 [every day, including weekends])

[**Contact the Call Center**](https://tohokuuniversity.qlicklinq.jp/)