# People Centered-Care

**Source**: https://www.sharjah.ac.ae/en/Academics/Dentistry/University-Dental-Hospital-Sharjah/People-Centered-Care
**Parent**: https://www.sharjah.ac.ae/en/Academics/Dentistry/University-Dental-Hospital-Sharjah

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## People Centered-Care

At UDHS, we are committed to people-centered care

**Overview**

The University Dental Hospital Sharjah (UDHS) values patients, family, and community participation in
planning, delivery, evaluation, and quality improvement of care services in order to achieve the best
possible health outcomes. UDHS aims to enhance high-impact engagement with the community by delivering
exemplary people-centered care and services that will lead to the improvement of patient outcomes and
experience.

**Principles**

At UDHS, we adhere to FOUR principles to guide us through the process of people-centered
care:

- **Dignity and Respect:** we listen to and respect our patients' and their families'
  perspectives and choices from different cultural and religious backgrounds and with varying social
  circumstances.
- **Information sharing:** we communicate and share complete and unbiased information
  with patients and families in ways that are affirming and useful to effectively participate in care
  and decision-making.
- **Participation:** we encourage and support patients and families in participating in
  care and decision-making at the level they choose.
- **Collaboration:** we collaborate with patients and families in policy and program
  development, research; facility design; and professional education, as well as in the delivery of
  care.

**Improving UDHS together**

- **Service Co-Design:**We will involve you in all decisions
  related to the services delivered to you.
- **Surveys and Feedback Forms:**We want to hear from you; we have created a number
  of channels for you to give us your feedback and submit a complaint.
- **Report safety and risk concerns:**We have provided you with a simple and
  anonymous way to [report safety and risk concerns.](https://www.sharjah.ac.ae/en/Academics/Dentistry/University-Dental-Hospital-Sharjah/Complaint-Form)

**JOIN US AS A PATIENT PARTNER!**

If you are interested in joining our community of patient partners, please write to us [info@udhs.ae](mailto:info@udhs.ae), and staff from UDHS will be in touch with you with further
details.