# Employee Services and Benefits

**Source**: https://www.hbku.edu.qa/en/welcome-to-hbku/employee-services
**Parent**: https://www.hbku.edu.qa/en/welcome-to-hbku/hbku-directory

- Payroll Administration Support
- Travel Administration Support
- Medical Insurance
- Government Affairs

The Employee Relations unit verifies that salary and other allowances of all bonafide
employees of Qatar Foundation are paid correctly and other deductions are duly made.

Extends support to employees when traveling, ensuring that staff members are afforded a satisfactory class of travel consistent with carrying out their business objectives, reimbursing them for reasonable and relevant business and training trip expenses incurred, and takes reasonable steps to ensure their safety at all times.
For further inquiries on payroll and travel support, please contact [er@hbku.edu.qa](mailto:er@hbku.edu.qa)

To apply for a medical insurance card, please fill in the medical insurance form on the ERP system.
All relevant dependent details need to be added to the [ERP system](https://erp.qf.org.qa/) prior.

###### QLM Network

QF has included selected healthcare providers in its extensive
‘preferred provider network’ of medical practitioners. Employees are
encouraged to make use of this network to be assured of optimum
medical care. For the list of preferred providers.

PDF
114.1 kB

 [Download](https://www.hbku.edu.qa/sites/default/files/html_static/qlm_network_tier_prestige_updated_2023.pdf)

###### Policy Benefits

Staff can learn more about their benefit entitlements as full-time QF employees, and any criteria that may apply to their medical cover. To view the coverage benefits.

PDF
114.1 kB

 [Download](https://www.hbku.edu.qa/sites/default/files/html_static/qf_tob_2023-_p2209000174-r1.pdf)

###### QLM Member Portal Manual

For further information on how to access the medical insurance member portal.

PDF
114.1 kB

 [Download](https://www.hbku.edu.qa/sites/default/files/html_static/qlm_-_member_portal_manual_0.pdf)

###### QLM Mobile Application

For more information on how to use the insurance provider’s mobile application.

PDF
114.1 kB

 [Download](https://www.hbku.edu.qa/sites/default/files/html_static/qlm_mobile_app-_updated.pdf)

The library provides three group study and presentation spaces, some of which offer audiovisual capabilities to meet users’ needs. The spaces are accessible upon reservation through the library booking portal:

## Qatar ID issuance

###### New Employees Arriving in Qatar with their Families

If you are an employee who has arrived together with your family and you all hold permanent entry visas, you as an employee will need to undergo a medical examination and fingerprint registration first (before your family). After your Qatari ID is issued, the medical examination and fingerprint registration will also apply to your spouse and any children aged 15 and above. Children who are 14 years old and below are exempt from this clearance process, and their Qatari IDs may be issued directly after yours and your spouse’s (wife’s) QIDs have been issued. For this process, you will need to submit the following to HBKU HR:

- Passport – original
- Permanent work entry visa printout (cross-check visa details against passport information) - copy
- 2 x passport-sized, color photos with non-white background - original
- Fully attested police clearance certificate issued from home country – original (unattested, official translation is required if issued in a language other than English or Arabic)
- Canceled Qatari ID (if holding one previously) – copy
- Doctor’s certificate in case of pregnancy

In case of pregnancy, you will be exempt from the chest X-ray and will have to undergo a skin tuberculin test instead, which will have to be done and booked separately three days after the blood test and a physical examination.

## Qatar ID Renewal for Sponsored Dependents

The Ministry of Interior allows individuals and companies in Qatar to renew residence permits online for one to three years. The service is available on Qatar Ministry of Interior’s mobile phone app, Metrash2. To renew the Qatar ID of your sponsored dependents, [click here](https://www.hbku.edu.qa/sites/default/files/metrash2_qatari_id_renewal_for_sponsored_dependents_-_qfhq_and_business_centers.pptx).

## Family Residence Permit Process

The following should be submitted to HBKU HR to begin the Qatari ID issuance process for family members after your Qatari ID has been issued:

- Passport – original
- Permanent family entry visa printout (cross-check visa details against passport information) - copy
- 2 x passport-sized, color photos with non-white background - original
- Qatari ID for the employee – copy
- Doctor’s certificate for spouse in case of pregnancy
- Canceled Qatari ID for spouse (if holding one previously) - copy

The above must be submitted as one separate file for each family member. This will ensure all documents, particularly the photo, are assigned and attached to the correct passport and visa.

Qatari ID processing is subject to a fit medical examination and successful fingerprint registration. If you have a wife who is pregnant, she will be exempt from the chest X-ray and will have to undergo a skin tuberculin test instead, which will have to be done and booked separately three days after the blood test and physical examination.

In case of pending medical clearance and fingerprint registration, a repetition of the process will be required until results are finalized.

## Family Visa

###### Family Resident Visa Application

Residents wishing to bring their family members to stay in Qatar may submit a family residence visa request to the Ministry of Interior (MOI) through [Metrash2](https://hukoomi.gov.qa/en/service/metrash2) to get the approval of the MOI Permanent Committee. To apply for a permanent visa, click [here](https://www.hbku.edu.qa/sites/default/files/metrash2_family_resident_visa_application-english_003.pptx). for initial steps.

###### Family Visit Visa

Residents can apply for a short-term family visit visa for their families to enter Qatar. The visa is valid for one month. However, relatives who wish to stay beyond one month may undergo a physical examination within the first 72 hours of arrival to apply for an extension.

The visa can be extended subject to the Ministry of Interior’s latest visa policy.

To apply for a Family Visit Visa, click on this [link](https://www.hbku.edu.qa/sites/default/files/metrash2_family_visit_visa_application-english_003.pptx). for initial steps.

## Immigration Expense Reimbursement

There is an automated process to file **reimbursement requests for expenses incurred in immigration-related transactions for QF-sponsored employee dependents.**

The function is available via the ERP fusion system through the employee’s personal access. The process is as follows: ERP Login > Under Me > Immigration Expense Reimbursement > Create request.

The reimbursement is subject to relevant HR policies and employee eligibility. The basic immigration transactions can be processed **via the Metrash2 app for the ERP-approved dependents** for which they can file reimbursement claims.

| S/N | IMMIGRATION EXPENSE TYPE |
| --- | --- |
| 1 | QID renewal |
| 2 | QID transfer to new passport |
| 3 | QID cancellation |
| 4 | HMC health card renewal |

 Should employees experience technical difficulties when raising the expense claim, their designated HR focal point may submit the request on their behalf.

Please refer to the below Metrash2 and ERP Immigration expense reimbursement guide for ease of reference. For further queries, issues or concerns, please contact the **IT Service Center at** [**itsupport@qf.org.qa**](https://itsupport@qf.org.qa ) **or phone 4454 0070.**

- [Activate Metrash2](https://www.hbku.edu.qa/sites/default/files/metrash_2.pdf)
- [Metrash2 Services](https://www.hbku.edu.qa/sites/default/files/metrash_2.pdf)
- [Supporting Document](https://www.hbku.edu.qa/sites/default/files/36_-_immigration_expense_self_service_0.pdf)

## Driving License

Employees with a valid Qatari ID can apply for a Qatari permanent driving license and no longer require a no-objection certificate as part of the procedure.

Please [click here](https://www.hbku.edu.qa/sites/default/files/driving_license_application_requirements_19-feb-2020.pdf) for information about the procedures, requirements, and eligibility to obtain a driving license in Qatar.

Kindly note that procedures are subject to change without prior notice from the Ministry of Interior’s Traffic Department.