# Information Technology Services
**Source**: https://www.hbku.edu.qa/en/its
**Parent**: https://www.hbku.edu.qa/en/student-affairs-office/student-resources
The Information Technology Services (ITS) is a responsive, user-centered unit, assisting HBKU in several major functional areas, including academic, research and administrative computing and innovation; communications and networking; end-user training and support, and systems administration and operations.
## ITS Office Services
- Student
- Employee
- Faculty
- Guest
### Wireless Network
HBKU IT provides three wireless network types to access the Internet. Each network is unique to the University affiliation and device type
[Read more](https://utskb.hbku.edu.qa/kb/student/wireless-network-student)
### Virtual Private Network (VPN)
A special, secure system that enables a computer, smartphone, or tablet user to have complete online privacy
[Read more](https://utskb.hbku.edu.qa/kb/student/global-protect-connect)
### Microsoft OneDrive
A file hosting and synchronization service, which allows users to store files and personal data, share files, and sync files across multiple devices types
[Read more](https://utskb.hbku.edu.qa/kb/student/one-drive/)
### Email
Email is integral to everyday life at the University - everything from enrolment and course information to general University updates are sent via your HBKU email account
[Read more](https://utskb.hbku.edu.qa/kb/student/hbku-email/)
### Printing
A free service that HBKU IT provides for staff, faculty, and students to print their documents and scan their files on campus or remotely
[Read more](https://utskb.hbku.edu.qa/kb/student/printing-services-students/)
### Banner (Student Information System)
A database of student records and information maintained by HBKU
[Read more](https://utskb.hbku.edu.qa/kb/student/banner/)
### Microsoft Teams
An online collaboration workspace that brings together instant messaging, threaded conversations, meetings, audio or video calls, desktop, and file sharing, and more
[Read more](https://utskb.hbku.edu.qa/kb/student/microsoft-teams/)
### Library Services
Provides access for printout and electronic resources that support academic and research programs at HBKU Community
[Read more](https://utskb.hbku.edu.qa/kb/student/elibrary-students/)
### Canvas
A web-based Learning Management platform and so does not need to be installed on your computer
[Read more](https://utskb.hbku.edu.qa/kb/student/canvas/)
### Microsoft Knowledge Base
Offers self-paced, interactive training designed for students and staff, delivered via the Internet or Intranet
[Read more](https://utskb.hbku.edu.qa/kb/student/knowledge-base-student/)
### General Troubleshooting
This section provide general guidelines to support technical troubleshoot problems
[Read more](https://utskb.hbku.edu.qa/kb/employee/general-troubleshoot-employees/)
### Cisco Webex
A leading enterprise solution for video conferencing, online meetings, screen share, webinars, web conferencing, and conference calling. The application is available to all HBKU staff and students
[Read more](https://utskb.hbku.edu.qa/kb/student/cisco-webex/)
### iProcess Request
This system is a comprehensive intelligent automation platform that offers the opportunity to streamline process electronically.
[Read more](https://utskb.hbku.edu.qa/kb/student/e-form-requests-for-students/)
### Azure Virtual Desktop (AVD)
This technology enables students, staff, and faculty members to access virtual desktops (Microsoft Windows) and other applications from any browser and location.
[Read more](https://utskb.hbku.edu.qa/kb/azure-virtual-desktop-avd/)
### Wireless Network HBKU IT
HBKU IT provides three wireless network types to access the Internet. Each network is unique to the University affiliation and device type
[Read more](https://utskb.hbku.edu.qa/kb/employee/wireless-network-employee/)
### Virtual Private Network (VPN)
A special, secure system that enables a computer, smartphone, or tablet user to have complete online privacy
[Read more](https://utskb.hbku.edu.qa/kb/student/global-protect-connect)
### Microsoft OneDrive
A file hosting and synchronization service, which allows users to store files and personal data, share files, and sync files across multiple devices types
[Read more](https://utskb.hbku.edu.qa/kb/student/one-drive/)
### Email
Email is integral to everyday life at the University - everything from enrolment and course information to general University updates are sent via your HBKU email account
[Read more](https://utskb.hbku.edu.qa/kb/student/hbku-email/)
### Printing
A free service that HBKU IT provides for staff, faculty, and students to print their documents and scan their files on campus or remotely
[Read more](https://utskb.hbku.edu.qa/kb/employee/printing-services-employee/)
### Microsoft Teams
An online collaboration workspace that brings together instant messaging, threaded conversations, meetings, audio or video calls, desktop, and file sharing, and more
[Read more](https://utskb.hbku.edu.qa/kb/student/microsoft-teams/)
### Library Services
Provides access for printout and electronic resources that support academic and research programs at HBKU Community
[Read more](https://utskb.hbku.edu.qa/kb/faculty/elibrary-faculty/)
### Microsoft Knowledge Base
Offers self-paced, interactive training designed for students and staff, delivered via the Internet or Intranet
[Read more](https://utskb.hbku.edu.qa/kb/student/knowledge-base-student/)
### AD self-services
Self-help functions that enables faculty members to request services, find information, and register and resolve issues
[Read more](https://utskb.hbku.edu.qa/knowledgebase/adselfservice/)
### General Troubleshooting
This section provide general guidelines to support technical troubleshoot problems
[Read more](https://utskb.hbku.edu.qa/kb/employee/general-troubleshoot-employees/)
### DocuSign
Provides eSignatures – a method of signing documents electronically on different devices enabling firms and organizations to manage electronic agreements
[Read more](https://utskb.hbku.edu.qa/kb/employee/docusign/)
### Cisco Webex
A leading enterprise solution for video conferencing, online meetings, screen share,
webinars, web conferencing, and conference calling. The application is available to all HBKU staff and students
[Read more](https://utskb.hbku.edu.qa/kb/employee/cisco-webex-employee/)
### New computer request
The service will enable employees and faculty to file requests for new computers through the Maktabi Portal by using their HBKU email, username, and password to log in.
[Read more](https://utskb.hbku.edu.qa/knowledgebase/how-to-submit-a-request-for-leased-computer/)
### AV Systems
HBKU boardroom AV Systems provides seamless audiovisual technology to enable presenters to share information more effectively with meeting attendees.
[Read more](https://utskb.hbku.edu.qa/kb/employee/av-systems-employee/)
### e-Forms Request
This system is a comprehensive intelligent automation platform
that offers the opportunity to streamline process electronically.
[Read more](https://utskb.hbku.edu.qa/kb/faculty/e-processing-system/)
### Azure Virtual Desktop (AVD)
This technology enables students, staff, and faculty members to access virtual desktops
(Microsoft Windows) and other applications from any browser and location.
[Read more](https://utskb.hbku.edu.qa/kb/azure-virtual-desktop-avd/)
### Wireless Network HBKU IT
HBKU IT provides three wireless network types to access the Internet. Each network is unique to the University affiliation and device type
[Read more](https://utskb.hbku.edu.qa/kb/employee/wireless-network-employee/)
### Virtual Private Network (VPN)
A special, secure system that enables a computer, smartphone, or tablet user to have complete online privacy
[Read more](https://utskb.hbku.edu.qa/kb/student/global-protect-connect)
### Microsoft OneDrive
A file hosting and synchronization service, which allows users to store files and personal data, share files, and sync files across multiple devices types
[Read more](https://utskb.hbku.edu.qa/kb/student/one-drive/)
### Email
Email is integral to everyday life at the University - everything from enrolment and course information to general University updates are sent via your HBKU email account
[Read more](https://utskb.hbku.edu.qa/kb/student/hbku-email/)
### Printing
A free service that HBKU IT provides for staff, faculty, and students to print their documents and scan their files on campus or remotely
[Read more](https://utskb.hbku.edu.qa/kb/employee/printing-services-employee/)
### Banner (Student Information System)
A database of student records and information maintained by HBKU
[Read more](https://utskb.hbku.edu.qa/kb/faculty/banner-faculty/)
### Microsoft Teams
An online collaboration workspace that brings together instant messaging, threaded conversations, meetings, audio or video calls, desktop, and file sharing, and more
[Read more](https://utskb.hbku.edu.qa/kb/student/microsoft-teams/)
### Library Services
Provides access for printout and electronic resources that support academic and research programs at HBKU Community
[Read more](https://utskb.hbku.edu.qa/kb/faculty/elibrary-faculty/)
### Interfolio
An academic faculty management software that assists with shared governance processes and faculty activity tracking tools for institutional accreditation and reporting
[Read more](https://utskb.hbku.edu.qa/kb/faculty/interfolio-faculty/)
### Canvas
A web-based Learning Management platform and so does not need to be installed on your computer
[Read more](https://utskb.hbku.edu.qa/kb/faculty/canvas-faculty/)
### Microsoft Knowledge Base
Offers self-paced, interactive training designed for students and staff, delivered via the Internet or Intranet
[Read more](https://utskb.hbku.edu.qa/kb/student/knowledge-base-student/)
### AD self-services
Self-help functions that enables faculty members to request services, find information, and register and resolve issues
[Read more](https://utskb.hbku.edu.qa/knowledgebase/adselfservice/)
### DocuSign
Provides eSignatures – a method of signing documents electronically on different devices enabling firms and organizations to manage electronic agreements
[Read more](https://utskb.hbku.edu.qa/kb/employee/docusign/)
### General Troubleshooting
This section provide general guidelines to support technical troubleshoot problems
[Read more](https://utskb.hbku.edu.qa/kb/employee/general-troubleshoot-employees/)
### Cisco Webex
A leading enterprise solution for video conferencing, online meetings, screen share,
webinars, web conferencing, and conference calling. The application is available to all HBKU staff and students
[Read more](https://utskb.hbku.edu.qa/kb/faculty/cisco-webex-faculty/)
### New computer request
The service will enable employees and faculty to file requests for new computers through the Maktabi Portal by using their HBKU email, username, and password to log in.
[Read more](https://utskb.hbku.edu.qa/knowledgebase/how-to-submit-a-request-for-leased-computer/)
### AV Systems
HBKU boardroom AV Systems provides seamless audiovisual technology to enable presenters to share information more effectively with meeting attendees.
[Read more](https://utskb.hbku.edu.qa/kb/employee/av-systems-employee/)
### e-Forms Request
This system is a comprehensive intelligent automation platform
that offers the opportunity to streamline process electronically.
[Read more](https://utskb.hbku.edu.qa/kb/faculty/e-processing-system/)
### iThenticate
iThenticate is a plagiarism-detection software, marketed by Turnitin that is designed to be used by researchers to screen written material for originality.
[Read more](https://utskb.hbku.edu.qa/knowledgebase/ithenticate/)
### Azure Virtual Desktop (AVD)
This technology enables students, staff, and faculty members to access virtual desktops
(Microsoft Windows) and other applications from any browser and location.
[Read more](https://utskb.hbku.edu.qa/kb/azure-virtual-desktop-avd/)
### Wireless Network HBKU IT
HBKU IT provides three wireless network types to access the Internet. Each network is unique to the University affiliation and device type
[Read more](https://utskb.hbku.edu.qa/knowledgebase/how-can-guests-connect-to-hbku-wireless-network-wifi/)