# Ask
**Source**: https://ask.unimelb.edu.au/category/1294/getting-help/
**Parent**: https://ask.unimelb.edu.au/
/ Category / Getting Help
# Ask - /category/1294/getting-help/
## **Welcome to ask.unimelb**
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### Ask a question using the search bar above, or select from the categories below to browse relevant FAQs.
### Search: **Getting Help**
### Results: **67**
1. [**Accessing student email**](https://ask.unimelb.edu.au/faq/5635/accessing-student-email/)
*How can I access my student email account?*
2. [**Student storage options**](https://ask.unimelb.edu.au/faq/5614/student-storage-options/)
*What file storage options are available to students?*
3. [**Downloading and Exporting Google Account Data**](https://ask.unimelb.edu.au/faq/6182/downloading-and-exporting-google-account-data/)
*How do I download or export data from my University Google account?*
4. [**Forwarding Student Email**](https://ask.unimelb.edu.au/faq/2285/forwarding-student-email/)
*Can I forward email from my Student University account to my personal account?*
5. [**my.unimelb Login**](https://ask.unimelb.edu.au/faq/2196/myunimelb-login/)
6. [**Scholarships - Bank Details**](https://ask.unimelb.edu.au/faq/5990/scholarships-bank-details/)
*How do I update my bank account and address details to receive scholarship payments?*
7. [**University Student Email**](https://ask.unimelb.edu.au/faq/992/university-student-email/)
*Why do I need a University student email account?*
8. [**my.unimelb Alumni Access**](https://ask.unimelb.edu.au/faq/2358/myunimelb-alumni-access/)
*Can I log in to my.unimelb if I'm no longer a current student?*
9. [**Troubleshooting my.unimelb**](https://ask.unimelb.edu.au/faq/5858/troubleshooting-myunimelb/)
*What should I do if I have a technical issue with my.unimelb?*
The following suggestions may help to resolve the difficulties you are experiencing with [my.unimelb](https://my.unimelb.edu.au).
#### Use a Compatible Browser
my.unimelb …
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10. [**Password and Username**](https://ask.unimelb.edu.au/faq/5631/password-and-username/)
*How do I reset my password or confirm my username for my.unimelb and my University email?*
11. [**Email aliases**](https://ask.unimelb.edu.au/faq/5645/email-aliases/)
*Why do I have two email addresses?*
12. [**Building Access**](https://ask.unimelb.edu.au/faq/5698/building-access/)
*How can I gain access to buildings/facilities?*
13. [**How to get a University VPN as a student**](https://ask.unimelb.edu.au/faq/6156/how-to-get-a-university-vpn-as-a-student/)
*How can I access the University's network off campus?*
14. [**Lockers**](https://ask.unimelb.edu.au/faq/5697/lockers/)
*Where can I find student lockers?*
15. [**Account Activation Difficulties**](https://ask.unimelb.edu.au/faq/5597/account-activation-difficulties/)
*What should I do if I am having difficulties with the Account Management page?*
16. [**Overseas Student Health Cover (OSHC)**](https://ask.unimelb.edu.au/faq/176/overseas-student-health-cover-oshc/)
*What is Overseas Student Health Cover (OSHC)?*
17. [**Student email on mobile/portable devices**](https://ask.unimelb.edu.au/faq/6173/student-email-on-mobileportable-devices/)
*How do I set up my student email on my mobile phone, tablet, or laptop?*
18. [**Setting Up Email**](https://ask.unimelb.edu.au/faq/5751/setting-up-email/)
*How do I setup my email account?*
19. [**Microwave Facilities**](https://ask.unimelb.edu.au/faq/2769/microwave-facilities/)
*Where are the microwave ovens?*
20. [**Add Email Alias**](https://ask.unimelb.edu.au/faq/6184/add-email-alias/)
*How do I add an email alias to my student Microsoft Outlook account?*
21. [**Microsoft Office 365**](https://ask.unimelb.edu.au/faq/6077/microsoft-office-365/)
22. [**Scholarships - Payment Dates**](https://ask.unimelb.edu.au/faq/5987/scholarships-payment-dates/)
*When can I expect my scholarship payment(s)?*
23. [**myUniApps**](https://ask.unimelb.edu.au/faq/6178/myuniapps/)
*What is myUniApps and can I access it?*
24. [**Public Transport Concessions**](https://ask.unimelb.edu.au/faq/1849/public-transport-concessions/)
25. [**Computer facilities**](https://ask.unimelb.edu.au/faq/1378/computer-facilities/)
*Where can I access computer facilities?*
26. [**Rules for Student Email**](https://ask.unimelb.edu.au/faq/4522/rules-for-student-email/)
*What are the rules regarding usage of Student Email?*
27. [**Parking on campus**](https://ask.unimelb.edu.au/faq/2754/parking-on-campus/)
28. [**Individual Counselling**](https://ask.unimelb.edu.au/faq/1661/individual-counselling/)
*What Individual Counselling is available?*
29. [**University student loans overview**](https://ask.unimelb.edu.au/faq/4346/university-student-loans-overview/)
30. [**Accessing the LMS**](https://ask.unimelb.edu.au/faq/3001/accessing-the-lms/)
*How do I log in to the LMS?*
31. [**University Health Service**](https://ask.unimelb.edu.au/faq/1397/university-health-service/)
32. [**Scholarships - Leave of Absence**](https://ask.unimelb.edu.au/faq/6023/scholarships-leave-of-absence/)
*I am receiving a scholarship. What will happen if I am granted leave of absence from my course?*
33. [**Scholarships**](https://ask.unimelb.edu.au/faq/110/scholarships/)
34. [**Scholarships - Income Tax**](https://ask.unimelb.edu.au/faq/5991/scholarships-income-tax/)
*Is my scholarship taxable?*
35. [**Scholarships - Part Time Study**](https://ask.unimelb.edu.au/faq/5995/scholarships-part-time-study/)
*Can I receive scholarship payments while enrolled as a part-time student?*
36. [**University software and apps for mobile devices**](https://ask.unimelb.edu.au/faq/5905/university-software-and-apps-for-mobile-devices/)
37. [**Public transport**](https://ask.unimelb.edu.au/faq/3506/public-transport/)
38. [**Scholarships - Concurrent scholarships or awards**](https://ask.unimelb.edu.au/faq/6022/scholarships-concurrent-scholarships-or-awards/)
*I have a graduate research scholarship. What happens if I receive another scholarship or award?*
39. [**Getting LMS Help**](https://ask.unimelb.edu.au/faq/2446/getting-lms-help/)
*Where can I find help for the LMS?*
40. [**Children's Services**](https://ask.unimelb.edu.au/faq/5962/childrens-services/)
41. [**Accessing Lecture Capture**](https://ask.unimelb.edu.au/faq/4332/accessing-lecture-capture/)
*How do I access Lecture Capture?*
42. [**Alternative Exam Arrangements**](https://ask.unimelb.edu.au/faq/5551/alternative-exam-arrangements/)
43. [**Visa Support**](https://ask.unimelb.edu.au/faq/1457/visa-support/)
44. [**Book a free health check**](https://ask.unimelb.edu.au/faq/6234/book-a-free-health-check/)
45. [**Scholarships - Grades**](https://ask.unimelb.edu.au/faq/1054/scholarships-grades/)
*Do I need to maintain a particular grade to keep my scholarship?*
46. [**New Student Checklist**](https://ask.unimelb.edu.au/faq/6275/new-student-checklist/)
47. [**Take me to the page for Childcare Services**](https://ask.unimelb.edu.au/faq/5209/take-me-to-the-page-for-childcare-services/)
48. [**Safer Community Program**](https://ask.unimelb.edu.au/faq/5926/safer-community-program/)
49. [**Scholarships - Centrelink**](https://ask.unimelb.edu.au/faq/5996/scholarships-centrelink/)
*Is my scholarship considered exempt income for Centrelink purposes? And how do I provide evidence of my scholarship to Centrelink?*
50. [**Wireless network**](https://ask.unimelb.edu.au/faq/2699/wireless-network/)
51. [**Are there programs that I can use to manage my references?**](https://ask.unimelb.edu.au/faq/6259/are-there-programs-that-i-can-use-to-manage-my-references/)
*Are there programs that I can use to manage my references?*
52. [**Evidence of Scholarship Statements**](https://ask.unimelb.edu.au/faq/5976/evidence-of-scholarship-statements/)
*How can I order an Evidence of Scholarship Statement?*
53. [**Financial Assistance**](https://ask.unimelb.edu.au/faq/4333/financial-assistance/)
54. [**Before your first assessment**](https://ask.unimelb.edu.au/faq/6284/before-your-first-assessment/)
55. [**Downloading and exporting data from student cloud storage (OneDrive)**](https://ask.unimelb.edu.au/faq/6313/downloading-and-exporting-data-from-student-cloud-storage-onedrive/)
*How do I download or export data from my University OneDrive or a SharePoint library?*
56. [**Student complaints at the University of Melbourne**](https://ask.unimelb.edu.au/faq/6311/student-complaints-at-the-university-of-melbourne/)
*How can I make a student complaint?*
57. [**Accessible formatting**](https://ask.unimelb.edu.au/faq/6045/accessible-formatting/)
*How can my subject materials be made accessible?*
58. [**Find out how to connect to UniWireless**](https://ask.unimelb.edu.au/faq/6281/find-out-how-to-connect-to-uniwireless/)
59. [**EyeCare Service**](https://ask.unimelb.edu.au/faq/2314/eyecare-service/)
60. [**Using Printing Facilities**](https://ask.unimelb.edu.au/faq/5370/using-printing-facilities/)
61. [**Sexual assault**](https://ask.unimelb.edu.au/faq/6186/sexual-assault/)
*Where can I get help with sexual assault issues?*
62. [**Security Escort Service- Who can I call to escort me around campus at night if I feel unsafe?**](https://ask.unimelb.edu.au/faq/2752/security-escort-service-who-can-i-call-to-escort-me-around-campus-at-night-if-i-feel-unsafe/)
63. [**Insurance for Students**](https://ask.unimelb.edu.au/faq/6168/insurance-for-students/)
64. [**Parent/Breast Feeding Rooms**](https://ask.unimelb.edu.au/faq/5963/parentbreast-feeding-rooms/)
65. [**Report a maintenance, cleaning, or IT equipment issue on campus**](https://ask.unimelb.edu.au/faq/6240/report-a-maintenance-cleaning-or-it-equipment-issue-on-campus/)
66. [**Melbourne Peer Mentoring Program**](https://ask.unimelb.edu.au/faq/6315/melbourne-peer-mentoring-program/)
67. [**Academic Advising**](https://ask.unimelb.edu.au/faq/6314/academic-advising/)
## Hot topics
- [Responding to an Offer](https://ask.unimelb.edu.au/faq/5533/responding-to-an-offer/)
- [How to get your student card](https://ask.unimelb.edu.au/faq/6276/how-to-get-your-student-card/)
## Most popular FAQs
- [Accessing student email](https://ask.unimelb.edu.au/faq/5635/accessing-student-email/)
- [How can I check my fees and payments?](https://ask.unimelb.edu.au/faq/6004/how-can-i-check-my-fees-and-payments/)
- [Applying for an Extension](https://ask.unimelb.edu.au/faq/5667/applying-for-an-extension/)
- [Fee Account Statement](https://ask.unimelb.edu.au/faq/6007/fee-account-statement/)
- [Fees- Statement of Liability](https://ask.unimelb.edu.au/faq/6006/fees-statement-of-liability/)