# Ask

**Source**: https://ask.unimelb.edu.au/category/1294/getting-help/
**Parent**: https://ask.unimelb.edu.au/

/ Category / Getting Help

# Ask - /category/1294/getting-help/

## **Welcome to ask.unimelb**

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### Ask a question using the search bar above, or select from the categories below to browse relevant FAQs.

### Search: **Getting Help**

### Results: **67**

1. [**Accessing student email**](/faq/5635/accessing-student-email/)

   *How can I access my student email account?*
2. [**Student storage options**](/faq/5614/student-storage-options/)

   *What file storage options are available to students?*
3. [**Downloading and Exporting Google Account Data**](/faq/6182/downloading-and-exporting-google-account-data/)

   *How do I download or export data from my University Google account?*
4. [**Forwarding Student Email**](/faq/2285/forwarding-student-email/)

   *Can I forward email from my Student University account to my personal account?*
5. [**my.unimelb Login**](/faq/2196/myunimelb-login/)
6. [**Scholarships - Bank Details**](/faq/5990/scholarships-bank-details/)

   *How do I update my bank account and address details to receive scholarship payments?*
7. [**University Student Email**](/faq/992/university-student-email/)

   *Why do I need a University student email account?*
8. [**my.unimelb Alumni Access**](/faq/2358/myunimelb-alumni-access/)

   *Can I log in to my.unimelb if I'm no longer a current student?*
9. [**Troubleshooting my.unimelb**](/faq/5858/troubleshooting-myunimelb/)

   *What should I do if I have a technical issue with my.unimelb?*

   The following suggestions may help to resolve the difficulties you are experiencing with [my.unimelb](https://my.unimelb.edu.au).

   #### Use a Compatible Browser

   my.unimelb …

   -->
10. [**Password and Username**](/faq/5631/password-and-username/)

    *How do I reset my password or confirm my username for my.unimelb and my University email?*
11. 

    *Why do I have two email addresses?*
12. [**How to get a University VPN as a student**](/faq/6156/how-to-get-a-university-vpn-as-a-student/)

    *How can I access the University's network off campus?*
13. 

    *How can I gain access to buildings/facilities?*
14. [**Account Activation Difficulties**](/faq/5597/account-activation-difficulties/)

    *What should I do if I am having difficulties with the Account Management page?*
15. 

    *Where can I find student lockers?*
16. [**Overseas Student Health Cover (OSHC)**](/faq/176/overseas-student-health-cover-oshc/)

    *What is Overseas Student Health Cover (OSHC)?*
17. [**Student email on mobile/portable devices**](/faq/6173/student-email-on-mobileportable-devices/)

    *How do I set up my student email on my mobile phone, tablet, or laptop?*
18. [**Setting Up Email**](/faq/5751/setting-up-email/)

    *How do I setup my email account?*
19. 

    *How do I add an email alias to my student Microsoft Outlook account?*
20. [**Microwave Facilities**](/faq/2769/microwave-facilities/)

    *Where are the microwave ovens?*
21. [**Microsoft Office 365**](/faq/6077/microsoft-office-365/)
22. [**Scholarships - Payment Dates**](/faq/5987/scholarships-payment-dates/)

    *When can I expect my scholarship payment(s)?*
23. 

    *What is myUniApps and can I access it?*
24. [**Public Transport Concessions**](/faq/1849/public-transport-concessions/)
25. [**Computer facilities**](/faq/1378/computer-facilities/)

    *Where can I access computer facilities?*
26. [**Rules for Student Email**](/faq/4522/rules-for-student-email/)

    *What are the rules regarding usage of Student Email?*
27. [**Parking on campus**](/faq/2754/parking-on-campus/)
28. [**Individual Counselling**](/faq/1661/individual-counselling/)

    *What Individual Counselling is available?*
29. [**University student loans overview**](/faq/4346/university-student-loans-overview/)
30. [**Accessing the LMS**](/faq/3001/accessing-the-lms/)

    *How do I log in to the LMS?*
31. [**University Health Service**](/faq/1397/university-health-service/)
32. [**Scholarships - Leave of Absence**](/faq/6023/scholarships-leave-of-absence/)

    *I am receiving a scholarship. What will happen if I am granted leave of absence from my course?*
33. 
34. [**Scholarships - Income Tax**](/faq/5991/scholarships-income-tax/)

    *Is my scholarship taxable?*
35. [**Scholarships - Part Time Study**](/faq/5995/scholarships-part-time-study/)

    *Can I receive scholarship payments while enrolled as a part-time student?*
36. [**University software and apps for mobile devices**](/faq/5905/university-software-and-apps-for-mobile-devices/)
37. [**Public transport**](/faq/3506/public-transport/)
38. [**Scholarships - Concurrent scholarships or awards**](/faq/6022/scholarships-concurrent-scholarships-or-awards/)

    *I have a graduate research scholarship. What happens if I receive another scholarship or award?*
39. [**Getting LMS Help**](/faq/2446/getting-lms-help/)

    *Where can I find help for the LMS?*
40. [**Children's Services**](/faq/5962/childrens-services/)
41. [**Accessing Lecture Capture**](/faq/4332/accessing-lecture-capture/)

    *How do I access Lecture Capture?*
42. [**Alternative Exam Arrangements**](/faq/5551/alternative-exam-arrangements/)
43. 
44. [**Book a free health check**](/faq/6234/book-a-free-health-check/)
45. [**Scholarships - Grades**](/faq/1054/scholarships-grades/)

    *Do I need to maintain a particular grade to keep my scholarship?*
46. [**New Student Checklist**](/faq/6275/new-student-checklist/)
47. [**Take me to the page for Childcare Services**](/faq/5209/take-me-to-the-page-for-childcare-services/)
48. [**Safer Community Program**](/faq/5926/safer-community-program/)
49. [**Scholarships - Centrelink**](/faq/5996/scholarships-centrelink/)

    *Is my scholarship considered exempt income for Centrelink purposes? And how do I provide evidence of my scholarship to Centrelink?*
50. [**Wireless network**](/faq/2699/wireless-network/)
51. [**Are there programs that I can use to manage my references?**](/faq/6259/are-there-programs-that-i-can-use-to-manage-my-references/)

    *Are there programs that I can use to manage my references?*
52. [**Evidence of Scholarship Statements**](/faq/5976/evidence-of-scholarship-statements/)

    *How can I order an Evidence of Scholarship Statement?*
53. [**Financial Assistance**](/faq/4333/financial-assistance/)
54. [**Before your first assessment**](/faq/6284/before-your-first-assessment/)
55. [**Downloading and exporting data from student cloud storage (OneDrive)**](/faq/6313/downloading-and-exporting-data-from-student-cloud-storage-onedrive/)

    *How do I download or export data from my University OneDrive or a SharePoint library?*
56. [**Student complaints at the University of Melbourne**](/faq/6311/student-complaints-at-the-university-of-melbourne/)

    *How can I make a student complaint?*
57. [**Accessible formatting**](/faq/6045/accessible-formatting/)

    *How can my subject materials be made accessible?*
58. [**Find out how to connect to UniWireless**](/faq/6281/find-out-how-to-connect-to-uniwireless/)
59. 
60. [**Using Printing Facilities**](/faq/5370/using-printing-facilities/)
61. 

    *Where can I get help with sexual assault issues?*
62. [**Security Escort Service- Who can I call to escort me around campus at night if I feel unsafe?**](/faq/2752/security-escort-service-who-can-i-call-to-escort-me-around-campus-at-night-if-i-feel-unsafe/)
63. [**Insurance for Students**](/faq/6168/insurance-for-students/)
64. [**Parent/Breast Feeding Rooms**](/faq/5963/parentbreast-feeding-rooms/)
65. [**Report a maintenance, cleaning, or IT equipment issue on campus**](/faq/6240/report-a-maintenance-cleaning-or-it-equipment-issue-on-campus/)
66. [**Melbourne Peer Mentoring Program**](/faq/6315/melbourne-peer-mentoring-program/)
67. [**Academic Advising**](/faq/6314/academic-advising/)

## Hot topics

- [Responding to an Offer](/faq/5533/responding-to-an-offer/)
- [How to get your student card](/faq/6276/how-to-get-your-student-card/)

## Most popular FAQs

- [Accessing student email](/faq/5635/accessing-student-email/)
- [How can I check my fees and payments?](/faq/6004/how-can-i-check-my-fees-and-payments/)
- [Applying for an Extension](/faq/5667/applying-for-an-extension/)
- [Fee Account Statement](/faq/6007/fee-account-statement/)
- [Fees- Statement of Liability](/faq/6006/fees-statement-of-liability/)