Healthcare and Primary Services for temporary stays

Source: https://www.unipd.it/en/healthcare-temporary-stays Parent: https://www.unipd.it/en/exchange-students/incoming-students-starter-kit

Healthcare and Primary Services for temporary stays

Versione italiana

Healthcare for European students

Students coming from EU countries can benefit from medical assistance in Italy thanks to the European Health Insurance Card (EHIC, in Italian "TEAM") issued by the competent health institution in your country of residence.

The EHIC must be valid abroad: please verify that the European medical assistance section is filled out with your personal data.
Please check the EHIC expiry date before the departure and make sure to renew it on time in case of expiry during your stay in Italy.

If you do not have an EHIC, please contact the competent health institution in your country of residence before the departure.\ The EHIC gives you access to the National Health Service for "urgently needed medical treatments" during your temporary stay (The general aim is to ensure assistance while you are staying in Italy):

You can have free check-up by all GPs
You can access all hospitals and agreed clinics, laboratories and instrumental-diagnostic tests by paying a fee, commonly called "ticket".

The EHIC guarantees medical assistance for health issues occurred during your stay in Italy only; it does not cover the cost of private medical treatments.

If during your stay you need to undergo regular therapies, you must contact the hospital or clinic in Italy well in advance, in order to make sure that such therapies are available (for this purpose, a medical report must be provided).

For scheduled treatments, elective care and waivers please see detailed info here: https://www.unipd.it/en/healthcare-EU

Stays up to or over 12 months

Healthcare for extra-European students

Extra-EU students have 3 options:

EHIC (European Health Insurance Card)
Private insurance
Bilateral agreement

1. EHIC\ If you reside in a EU country and you have a Health Insurance Card (EHIC, in Italian "TEAM") issued by the competent health institution in your European country of residence, you can benefit from medical assistance in Italy during your stay.

The EHIC must be valid abroad: please verify that the European medical assistance section is filled out with your personal data.
Please check the EHIC expiry date before the departure and make sure to renew it on time in case of expiry during your stay in Italy.

If you do not have an EHIC, please contact the competent health institution in your country of residence before the departure and ask if you are entitled to request it.

The EHIC gives you access to the National Health Service for "urgently needed medical treatments" during your temporary stay (the general aim is to ensure assistance while you are staying in Italy):

You can have free check-up by all GPs
You can access all hospitals and agreed clinics, laboratories and instrumental-diagnostic tests by paying a fee, commonly called "ticket".

The EHIC guarantees medical assistance for health issues occurred during your stay in Italy only; it does not cover the cost of private medical treatments.\ If during your stay you need to undergo regular therapies, you must contact the hospital or clinic in Italy well in advance, in order to make sure that such therapies are available (for this purpose, a medical report must be provided).

For scheduled treatments, elective care and waivers please see detailed info here: https://www.unipd.it/en/healthcare-nonEU

2. PRIVATE INSURANCE\ If you don't have an EHIC, you must purchase private insurance (with any company, in Italy or abroad).

Minimum requirements for all immigration procedures:\ validity in Italy;

coverage of all disease risk claims;
coverage of medical expenses (€ 30,000 minimum);
coverage of emergency medical evacuation and repatriation of remains;
the validity period must be clearly stated and it has to be equal to the residing period in Italy;
clear indications for claims;
a national office established in Italy to be contacted in case of emergency;
legal translation in Italian, in case the insurance policy is signed in another Country;

Students covered by private insurance must contact the insurance company directly with regard to the insurance policy's conditions of use (e.g. how to obtain medical assistance; if medical expenses must be paid by the holder and claimed later; which medical expenses are covered, etc.)

The University of Padova or ULSS (Unità Locale Socio Sanitaria) do not provide any kind of information or assistance about private insurance.

3. BILATERAL AGREEMENTS\ Italy has agreements with a few extra-European countries (Argentina, Australia, Brazil, Cape Verde, Croatia, Bosnia and Herzegovina, Macedonia, Serbia and Montenegro, Monaco, Republic of San Marino) which entitle to comprehensive medical care provided by the Italian National Health Service, using the forms released by the healthcare institutions in your country of residence.

For further information please see here: https://www.unipd.it/en/healthcare-nonEU\ (Special cases > Bilateral agreements)

How to get medical assistance

Medical emergency

If you need medical assistance, you can go to any General Practitioner (GP – in Italian "Medico di Medicina Generale" or "Medico di base") in any Social Health District (Distretto Socio Sanitario) of the ULSS n. 6 (local health district).

Costs: if you have an EHIC or you benefit from a bilateral agreement, the service will be for free; if you only have private insurance, you will have to pay a fee for the check-up (it may vary from 50 to 150 Euros approx.)

In case of severe emergency, you should go to the nearest Emergency Room ("Pronto Soccorso").

At the arrival in the ER, a code is assigned based on the urgency of your condition:

Red code: very critical, danger of death, highest priority, immediate access to healthcare;
Yellow code: averagely critical, advanced risk, possible danger of death;
Green code: little critical, no risks of worsening, treatment can be delayed;
White code: not critical, not urgent.

To access the Emergency Room you should bring with you:

ID or passport;
EHIC or the form released by the Social Health District (for students from countries with which Italy has an agreement only), or a valid medical insurance.

Before leaving the Emergency you well have to pay a fee, commonly called "ticket", which varies depending on the color code assigned (see above).\ If you cannot go to the Emergency Room, you can call the phone number for medical emergency: 118.

Dental emergency

In case of dental emergency (severe toothache, abscess, bleeding, broken orthodontics) you can access the Dental Emergency Room without an appointment.

The location is: \ Pronto soccorso odontoiatrico\ Azienda Ospedaliera Università di Padova (University Hospital)\ Via Nicolò Giustiniani, 2 - Building "Palazzina Ambulatori del Policlinico", 3rd floor.\ The service is open from Monday to Friday, from 8.00 to 12.30.

You can find a detailed map at page 10 of this document: [https://www.aopd.veneto.it/mys/apridoc/iddoc/1624/v/2](https://www.aopd.veneto.it/mys/apridoc/iddoc/1624/v/2)\ To access the Dental Emergency you should bring with you:

ID or passport; Italian Codice Fiscale (Tax Code)\ EHIC or the form released by the Social Health District (for students from countries with which Italy has an agreement only), or a valid medical insurance.

Before leaving the Emergency you will have to pay a fee, commonly called "ticket", which varies depending on the severity of your problem.

General Practitioners (GPs)

You can go to any General Practitioner (GP – in Italian "Medico di Medicina Generale" or "Medico di base") in any Social Health District (Distretto Socio Sanitario) of the ULSS n. 6 (local health district).

More information

Hospitals and emergencies

Contact Centre (for appointments with a referral issued by a GP for specialist treatment or medical exams)\ tel. 840 000664\ Mon - Fri 7.30 am - 5 pm

Azienda Ospedaliera di Padova (Main Hospital)\ via Giustiniani 2\ tel. +39 049 8211111 (switchboard)\ tel. +39 049 8213200 (Public Relations Office)

Complesso socio-sanitario ai Colli\ via dei Colli 4\ tel. +39 049 8216811 (switchboard)

Ospedale Sant'Antonio\ via Facciolati 71\ tel. +39 049 8216511 (switchboard)

Medication and pharmacies

without any compulsory prescription: it means that they can be used for transitional problems or minor injuries without a prior medical diagnosis, prescription or surveillance. They are available at pharmacies, parapharmacies and some supermarkets.
subject to medical prescription: it means that they must be prescribed by a doctor.

If you use any medication, please verify the availability of the same medication in Italy before your arrival and bring with you the doctor's prescription.

Usually pharmacies follow the opening hours of all other shops (weekdays, roughly from 9 AM to 7 PM). If you need to access a pharmacy in the evening or weekends, there are pharmacies available 24/7, including public holidays, based on a shift calendar:

http://www.ordinefarmacistipadova.it

Psychological Assistance Service

The Psychological Assistance Service is a point of reference for any students who encounter psychological difficulties during their studies (anxiety, relationship problems, academic performance). It provides counselling so that students can play a productive role in University life and reap the benefits of their studies, and valuable information and support regarding addictions (smoking, alcohol, drugs, eating disorders etc.).\ \ The Service, which is completely free of chargefor all students of the University of Padova, is set up by the Department of General Psychology and the Department of Developmental Psychology and Socialisation in collaboration with ESU.\ \ International students can book an appointment by writing to psychological.assistance.scup@unipd.it.

For detailed information about medication and pharmacies, specialist consultations and diagnostic examinations, scheduled treatments, elective care, vaccinations, psychological and psychiatric assistance please visit:

https://www.unipd.it/en/healthcare