# Student Education and Experience

**Source**: https://www.york.ac.uk/about/departments/support-and-admin/student-education-experience/
**Parent**: https://www.york.ac.uk/about/departments/

Student Education and Experience works in partnership with staff and students to ensure a high-quality, accessible teaching experience which is inclusive for all.

Through the provision of specialist advice and efficient administration to both students and all staff who support them, we aim to effectively enable student success.

## Our teams

**Director of Student Education and Experience**: Tom Banham, Academic Registrar ([tom.banham@york.ac.uk](mailto:tom.banham@york.ac.uk))

**PS Executive Assistant**: Nicola Harkess [(see-director-pa@york.ac.uk](mailto:see-director-pa@york.ac.uk))

- [Academic Quality and Development](#academic-quality-development)
- [Student Administration](#student-administration)
- [Student Systems](#student-systems)
- [Student Success](#student-success)
- [Careers and Placements](#careers-placements)
- [York Online Partnerships](#york-online-partnerships)
- [Disability Services](https://www.york.ac.uk/students/support/disability/)

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### Academic Quality and Development

**Head of Academic Quality and Development**: Duncan Jackson ([duncan.jackson@york.ac.uk](mailto:duncan.jackson@york.ac.uk))

Teams:

- **[Academic Quality](https://www.york.ac.uk/staff/teaching/quality-assurance/quality-assurance/)**
- **[Academic Practice](https://www.york.ac.uk/staff/teaching/develop/)**

Team responsibilities:

- Advice and guidance on managing programme quality and standards, including interpreting national frameworks and student surveys.
- Develop your skills in engaging students and encouraging learning.

### Student Administration

**Deputy Director of Student Education and Experience, and Head of Student Administration**: Jen Wotherspoon ([jen.wotherspoon@york.ac.uk](mailto:jen.wotherspoon@york.ac.uk))

Teams:

- **[Operational Data Services](https://www.york.ac.uk/about/departments/support-and-admin/student-education-experience/student-administration/)**
- **[Student Administration teams](https://www.york.ac.uk/about/departments/support-and-admin/student-education-experience/student-administration/)**

Team responsibilities:

- Policies and administrative infrastructure and processes that support both taught and research student academic progress.
- Coordinating the specific requirements of our sponsorship of international students and the team disbursing a range of student funding including bursaries.
- Ensuring that student data is accurate and delivered appropriately.

### Student Systems

**Head of Student Systems**: Rob McCarthy ([rob.mccarthy@york.ac.uk](mailto:rob.mccarthy@york.ac.uk))

- [Student systems](https://www.york.ac.uk/about/departments/support-and-admin/student-education-experience/student-systems/) (staff only, login required)

Team responsibilities:

- Maintenance and development of the student records database (SITS) and its web interface, e:vision.
- Management of SITS integrations with other University business systems such as Check In, MyTimetable and Agresso and third parties such as Gradintel, SkillsForge, Higher education partners and Kaplan.

### Student Success

**Head of Student Success**: Jan Ball-Smith ([jan.ball@york.ac.uk](mailto:jan.ball@york.ac.uk))

Teams:

- [**Apprenticeships**](https://www.york.ac.uk/business/apprenticeships/)
- [**Inclusive Education**](https://www.york.ac.uk/staff/teaching/inclusive-learning/about/)
- [**Disability Services**](https://www.york.ac.uk/students/support/disability/)
- [**Digital Accessibility**](https://www.york.ac.uk/about/equality/accessibility/digital-accessibility/)
- [**Access and Participation Monitoring and Evaluation**](https://www.york.ac.uk/about/departments/support-and-admin/planning-office/apme/)

Team responsibilities:

- Works closely with other teams contributing to Student Success across the directorate/university.
- Leads on whole institution interventions as part of the Access and Participation Plan (APP).
- Creating a new area with a focus on Student Success, aligned to the APP.

### Careers and Placements

**Associate Director of Careers and Placements**: Louise Thurston ([louise.thurston@york.ac.uk](mailto:louise.thurston@york.ac.uk))

- [Careers and Placements](https://www.york.ac.uk/about/departments/support-and-admin/student-education-experience/careers-placements/)

Team responsibilities:

- Working with students, academic departments and employers to ensure that students are prepared to take their next steps once they have completed their studies.

### York Online Partnerships

**Head of York Online Partnerships**: Zoe Devlin ([zoe.devlin@york.ac.uk](mailto:zoe.devlin@york.ac.uk))

Team responsibilities:

- Providing administrative support and advice to academic staff and students on the [York Online programmes](https://www.york.ac.uk/students/online/).