# Policies
**Source**: https://www.york.ac.uk/students/support/international/immigration/policies/
**Parent**: https://www.york.ac.uk/students/support/international/immigration/
There are a number of policies that relate to the provision of our Immigration Advice Service. We've summarised these below, and provided links to the documents for further information.
## Provision statement
The University's Immigration Advice Service exists to provide a service to students and to ensure compliance with the Immigration and Asylum Act 1999.
[Our Immigration Advice Service provision statement](https://www.york.ac.uk/students/support/international/immigration/policies/provision-statement/)
## Confidentiality policy
The University is committed to providing a confidential Immigration Advice Service.
[Our Immigration Advice Service confidentiality policy](https://www.york.ac.uk/students/support/international/immigration/policies/confidentiality-policy/)
## Complaints procedure
The University Immigration Advice Service aims to provide service of a standard that is acceptable to our client group.
[Our Immigration Advice Service complaints procedure](https://www.york.ac.uk/students/support/international/immigration/policies/complaints-procedure/)
## Related links
[**International Student Support self-referral form**](https://docs.google.com/forms/d/e/1FAIpQLScX44HuAU6l-29f8M02kB3RGU8bAXBiDLpg7kRTK2AlVmU-Pw/viewform)\
For any queries, please complete our self-referral form. We aim to respond within three working days.
- [UK Council for International Student Affairs](http://www.ukcisa.org.uk/)
- [British Council Study UK](https://study-uk.britishcouncil.org/)
[Find other contact details on our Contact us page](https://www.york.ac.uk/students/support/international/contact-us/).
## Related links
[**International Student Support self-referral form**](https://docs.google.com/forms/d/e/1FAIpQLScX44HuAU6l-29f8M02kB3RGU8bAXBiDLpg7kRTK2AlVmU-Pw/viewform)\
For any queries, please complete our self-referral form. We aim to respond within three working days.
- [UK Council for International Student Affairs](http://www.ukcisa.org.uk/)
- [British Council Study UK](https://study-uk.britishcouncil.org/)
[Find other contact details on our Contact us page](https://www.york.ac.uk/students/support/international/contact-us/).