# Professional Services

**Source**: https://www.york.ac.uk/about/departments/support-and-admin/
**Parent**: https://www.york.ac.uk/about/departments/

Professional Services teams at York support our teaching, research and community life – from student wellbeing and finance to IT, estates and governance.

Professional Services is split into four sections, all reporting to the Vice-Chancellor.

- **[Academic and student support services](#academic)**\
  Led by Vikki Goddard, Chief Academic Services Officer.
- **[Financial and operational services](#financial-and-operational)**\
  Led by Nigel Alcock, Chief Financial and Operational Officer.
- **[Reputation, Economic Development and Advocacy](#reputation-economic-development-and-advocacy)**\
  Led by Joan Concannon, Chief Reputation and Stakeholder Relations Officer
- **[Strategic Planning and Performance](#strategic)**\
  Led by Ken Badcock, Deputy Vice-Chancellor and Provost.

This web page reflects our organisational structure and core departments, their contribution to the University and who leads them. It doesn’t include every level of internal hierarchy and not all services have dedicated web pages.

## Academic and student support services

### Vikki Goddard

**Chief Academic Support Officer (CASO). Oversees academic and student support services.**

These departments support our academic mission and the entire student journey, from learning to wellbeing.

### Faculty Operations

- [Faculty Operations](https://sites.google.com/york.ac.uk/change-programme/home/faculty-support-structure?authuser=0)

### Library, Learning, Archives and Wellbeing

- [Library, Learning, Archives and Wellbeing](https://www.york.ac.uk/about/departments/support-and-admin/library-learning-archives-wellbeing/)
  - Archives and Research Collections, including:\
    - [Borthwick Institute for Archives](https://www.york.ac.uk/borthwick/)
    - [University Records and Records Management](https://www.york.ac.uk/records-management/)
  - Content and Open Research
  - Digital Education
  - Engagement and Customer Experience
  - Learning Enhancement, including:\
    - [Academic and Digital Skills](https://www.york.ac.uk/students/studying/skills/)
    - [Digital Creativity Lab](https://www.york.ac.uk/library/research-creativity/creativity-lab/)
  - [Student Life and Wellbeing](https://www.york.ac.uk/about/departments/support-and-admin/library-learning-archives-wellbeing/slaw/), including:
    - [Open Door and Disability](https://www.york.ac.uk/students/health/help/open-door/)
    - [Student Support](https://www.york.ac.uk/students/support/student-support-team/)
  - [White Rose Libraries](https://whiteroselibraries.org/)

### Research, Innovation and Knowledge Exchange (RIKE)

- [Research, Innovation and Knowledge Exchange (RIKE)](https://www.york.ac.uk/staff/research/about-re/)
  - Business and Knowledge Exchange
    - [Business Development and Enterprise Team](https://www.york.ac.uk/staff/research/about-re/contact-ridt/)
    - [Commercialisation](https://www.york.ac.uk/staff/research/about-re/who-to-contact-in-the-commercialisation-team/)
    - [Continuing Professional Development Unit](https://www.york.ac.uk/staff/research/staff-cpd/)
    - [The York Policy Engine](https://www.york.ac.uk/policy-engine/)
  - Developments
    - [Research Culture and Researcher Development](https://www.york.ac.uk/staff/research/research-culture-researcher-development/)
    - [Involvement @ York](https://www.york.ac.uk/research/involvement/)
    - [Research Development](https://www.york.ac.uk/staff/research/about-re/contact-ridt/)
  - Operations\
    - [Internal Funding and Programmes Team](https://www.york.ac.uk/staff/research/about-re/whotocontactintheinternalfundingteam/)
    - [Policy, Integrity and Performance](https://www.york.ac.uk/staff/research/about-re/contacts-pip/)
    - [Research and Knowledge Exchange Contracts](https://www.york.ac.uk/staff/research/about-re/who-to-contact-in-the-research-ke-contracts-team/)
    - [Research Operations Hub](https://www.york.ac.uk/staff/research/about-re/contact-research-operations-hub/)

### Student Education and Experience

- [Student Education and Experience](https://www.york.ac.uk/about/departments/support-and-admin/student-education-experience/)
  - Academic Quality and Development
  - [Careers and Employability](https://www.york.ac.uk/about/departments/support-and-admin/student-education-experience/careers-placements/)
  - [Student Administration](https://www.york.ac.uk/about/departments/support-and-admin/student-education-experience/student-administration/)
  - [Student Success](https://www.york.ac.uk/about/departments/support-and-admin/student-education-experience/#student-success)\
    - [Access and Participation](https://www.york.ac.uk/about/departments/support-and-admin/planning-office/apme/)
    - [Apprenticeships](https://www.york.ac.uk/study/apprenticeships/)
    - [Digital Accessibility](https://www.york.ac.uk/about/equality/accessibility/digital-accessibility/)
    - [Disability Services](https://www.york.ac.uk/students/support/disability/)
    - [Inclusive Education](https://www.york.ac.uk/staff/teaching/inclusive-learning/)
  - [Student Systems](https://www.york.ac.uk/about/departments/support-and-admin/student-education-experience/student-systems/)
  - York Online Partnerships

## Financial and operational services

### Nigel Alcock

**Chief Financial and Operational Officer (CFOO). Oversees financial and operational services.**

These teams form the operational, financial and administrative backbone for the University's smooth functioning.

#### Facilities Management and Campus Services

- [Facilities Management and Campus Services](https://www.york.ac.uk/about/departments/support-and-admin/facilities-management-and-campus-services/)\
  - [Campus Safety](https://www.york.ac.uk/about/campus/campus-safety/)
  - [Accommodation Services](https://www.york.ac.uk/about/departments/support-and-admin/accommodation/)
  - [Facilities Services](https://www.york.ac.uk/about/departments/support-and-admin/facilities-management-and-campus-services/facilities-helpdesk/)
  - [Mailroom](https://www.york.ac.uk/about/departments/support-and-admin/facilities-management-and-campus-services/mailroom/)
  - [Space Planning](https://www.york.ac.uk/about/departments/support-and-admin/estates-and-campus-services/space-planning/)
  - [Sustainable Transport](https://www.york.ac.uk/about/transport-maps-parking/)
- [Commercial Services](https://www.york.ac.uk/about/departments/support-and-admin/commercial-services/)
  - [Conferences and Events](https://yorkconferences.com/)
  - [Design and Print Solutions](https://designprintsolutions.co.uk/)
  - [Hospitality and Campus Catering](https://www.york.ac.uk/eat-drink-shop/)
  - [York Commercial Ltd. Human Resources](https://www.york.ac.uk/about/departments/support-and-admin/commercial-services/hr/) (also see the [University's HR team](#human-resources))
  - [Retail](https://www.york.ac.uk/eat-drink-shop/shopping-services/)
  - [York Campus Nursery](https://yorkcampusnursery.co.uk/)
  - [York Science Park Ltd](http://www.yorksciencepark.co.uk/)
  - [York Sport](https://www.york-sport.com/)

#### Estates

- [Estates](https://www.york.ac.uk/about/departments/support-and-admin/estates/)
  - [Campus Development](https://www.york.ac.uk/campus-investment/)
  - [Estate Operations](https://www.york.ac.uk/about/departments/support-and-admin/estates/estates-operations/)
    - Asset Management
    - Operations and Maintenance
  - Land and Buildings
  - Strategic Programmes
    - [Sustainability](https://www.york.ac.uk/about/sustainability/)

#### IT Services

- [IT Services](https://www.york.ac.uk/it-services/)
  - Digital Services
  - Service Delivery and Product
  - Technology and Cyber
  - [Audio Visual](https://www.york.ac.uk/about/departments/support-and-admin/estates-and-campus-services/audio-visual/)

#### Central admin service

- [Central admin service](https://www.york.ac.uk/staff/essentials/admin/admin-support-for-professional-services/)

### Finance

- [Finance](https://www.york.ac.uk/about/departments/support-and-admin/finance/)
  - Academic Accounting\
    - Academic Reporting and Modelling Analysis
    - Arts and Humanities
    - Sciences
    - Social Sciences
  - [Group Finance/Accounting Services](https://www.york.ac.uk/staff/essentials/finance/accounts/)\
    - Business Change
    - Capital
    - Estates, Campus Services and IT
    - Financial Information and Reporting
    - Group Accounts
    - Professional Services
  - Procurement and Transactional Services\
    - Finance Shared Services\
      - Account Payable
      - Cash and Fees
      - [Payroll](https://www.york.ac.uk/staff/essentials/finance/payroll/)
    - [Procurement](https://www.york.ac.uk/staff/essentials/finance/goods-services-equipment/)

### Global Recruitment, Marketing and Admissions Directorate

- [Global Recruitment, Marketing and Admissions](https://www.york.ac.uk/about/departments/support-and-admin/global-recruitment-marketing-admissions/) (formerly External Relations)
  - [International Recruitment, Partnerships and Mobility](https://www.york.ac.uk/about/departments/support-and-admin/global-recruitment-marketing-admissions/irpm/)\
    - [International Recruitment](https://www.york.ac.uk/about/departments/support-and-admin/global-recruitment-marketing-admissions/irpm/international-recruitment/)
    - [Global Partnerships](https://www.york.ac.uk/about/departments/support-and-admin/global-recruitment-marketing-admissions/irpm/global-partnerships/)
      - [International Pathway College (IPC)](https://www.york.ac.uk/study/international/applying/international-pathway-college/)
    - [Global Opportunities](https://www.york.ac.uk/about/departments/support-and-admin/global-recruitment-marketing-admissions/irpm/study-abroad/)
  - [Marketing, Recruitment, Admissions and Outreach (MRAO)](https://www.york.ac.uk/about/departments/support-and-admin/global-recruitment-marketing-admissions/mrao/)\
    - [Access and Outreach](https://www.york.ac.uk/about/departments/support-and-admin/global-recruitment-marketing-admissions/mrao/access-and-outreach/)
    - [Admissions](https://www.york.ac.uk/about/departments/support-and-admin/global-recruitment-marketing-admissions/mrao/admissions/)
    - [Marketing](https://www.york.ac.uk/about/departments/support-and-admin/global-recruitment-marketing-admissions/mrao/student-recruitment-and-marketing/)
    - [Operations and Systems](https://www.york.ac.uk/about/departments/support-and-admin/global-recruitment-marketing-admissions/mrao/operations-systems/)
    - [Student Recruitment](https://www.york.ac.uk/about/departments/support-and-admin/global-recruitment-marketing-admissions/mrao/student-recruitment-and-marketing/#recruitment)

### University Secretary's Office

- [Governance and Assurance Office](https://www.york.ac.uk/about/organisation/governance-and-assurance-office/)
- [Risk management](https://www.york.ac.uk/about/organisation/risk-management/)
- [Legal Services](https://www.york.ac.uk/staff/essentials/legal-services/)
  - [Information Governance (Data Protection)](https://www.york.ac.uk/records-management/dp/)
  - [Insurance Office](https://www.york.ac.uk/staff/essentials/insurance/)

### Human Resources (HR)

- [Human Resources](https://www.york.ac.uk/admin/hr/)
  - [HR Operations](https://www.york.ac.uk/admin/hr/about-hr/teams/hr-operations)
    - Compliance
    - Employee Relations and Policy
    - HR Services
    - Recruitment Adviser
    - Reward
  - [HR Systems](https://www.york.ac.uk/admin/hr/about-hr/teams/systems-info)
  - [Pensions](https://www.york.ac.uk/admin/hr/browse/pensions)
  - [People and Organisational Development (POD)](https://www.york.ac.uk/admin/hr/about-hr/teams/pod)\
    - Equality, Diversity and Inclusion
    - HR Partners
    - HR Strategic Change
    - Occupational Health
    - POD Development Partners
    - Programmes Office
  - [Workplace Health and Safety](https://www.york.ac.uk/staff/essentials/health-and-safety/team/)

### Strategic Projects Office

- [Professional Services Support Officers](https://www.york.ac.uk/about/departments/support-and-admin/professional-services-support-officers/)

## Reputation, Economic Development and Advocacy (REDA)

### Joan Concannon

**Chief Reputation and Stakeholder Relations Officer. Oversees Reputation, Economic Development and Advocacy.**

- [Reputation, Economic Development and Advocacy](https://www.york.ac.uk/about/departments/support-and-admin/reputation-economic-development-advocacy/) (formerly External Relations)
  - [Communications](https://www.york.ac.uk/about/departments/support-and-admin/reputation-economic-development-advocacy/communications/)
    - [Digital and Creative Services](https://www.york.ac.uk/staff/essentials/communications-marketing-brand/)
    - [Events](https://www.york.ac.uk/staff/essentials/communications-marketing-brand/events/)
    - [Internal Communications and Engagement](https://www.york.ac.uk/staff/essentials/communications-marketing-brand/internal/)
    - [Media and Research Communications](https://www.york.ac.uk/staff/essentials/communications-marketing-brand/external/)
  - [Economic Development Team](https://www.york.ac.uk/staff/research/about-re/who-to-contact-in-the-economic-development-team/)
  - [Office of Philanthropic Partnerships and Alumni (OPPA)](https://www.york.ac.uk/about/departments/support-and-admin/reputation-economic-development-advocacy/alumni/)   \
    - Corporate and Foundation Philanthropy
    - Fundraising and Community Engagement Programmes
    - Individual Philanthropy and Legacy Giving
    - Operations and Experience
    - [York for Life](https://www.york.ac.uk/alumni/)

## Strategic Planning and Performance

### Ken Badcock

**Deputy Vice-Chancellor (DVC) and Provost. Oversees Strategic Planning and Performance.**

These teams are responsible for the University's strategic direction, data analysis and performance monitoring.

- [Strategic Planning and Performance](https://www.york.ac.uk/about/departments/support-and-admin/planning-office/)
  - Planning
  - Strategic Insight and Analysis
  - Strategy Implementation and Performance

## Looking for something else?

Research networks

Bringing together experts from across disciplines, our research centres, institutes and networks tackle challenges and create knowledge with global impact.

[Explore research networks](https://www.york.ac.uk/about/departments/research/)

Academic departments and units

Our faculties, departments and schools drive inspiring teaching, pioneering research and public engagement across a vibrant mix of disciplines.

[Browse academic departments](https://www.york.ac.uk/about/departments/academic/)

## Related links

- [University Executive Board (UEB)](https://www.york.ac.uk/about/organisation/ueb/)
- [Senate](https://www.york.ac.uk/about/organisation/senate/)
- [University Subcommittees](https://www.york.ac.uk/about/organisation/subcommittees/)