# Academic progress issues

**Source**: https://www.york.ac.uk/students/studying/progress-issues/
**Parent**: https://www.york.ac.uk/about/departments/support-and-admin/student-education-experience/student-administration/

An academic progress issue is anything which gets in the way of you progressing through your degree programme in the usual way.

This could be you have illness or personal difficulties that interfere with you undertaking one or more formal assessments (including examinations), or meeting attendance or progression requirements. This may involve you presenting evidence of [exceptional circumstances affecting assessment](https://www.york.ac.uk/students/studying/progress-issues/exceptional-circumstances/).

Your [personal supervisor](https://www.york.ac.uk/students/support/personal-supervisor/) is usually the best person for you to discuss such difficulties with, as they will often need to start any processes to address progression issues, in consultation with colleagues in your department.

Further information for:

- [Students on taught programmes](https://www.york.ac.uk/students/studying/progress-issues/taught-courses/)
- [Research students](https://www.york.ac.uk/research/graduate-school/progression/) (PhD, DEng, MPhil, MRes)
- [Hull York Medical School students](https://www.hyms.ac.uk/staff-and-students/regulations-policies-and-codes-of-practice)

In the unlikely event that we need to substantially change or terminate a course, we have the [Student Protection Plan](https://www.york.ac.uk/students/studying/progress-issues/student-protection-plan/) in place to protect students who are affected by any proposed changes. This plan has been approved by the [Office for Students](https://www.officeforstudents.org.uk/).

Find out more about the [Special Cases team](https://www.york.ac.uk/students/studying/progress-issues/scc/) who are responsible for handling all academic appeals and certain categories of [progress cases](https://www.york.ac.uk/students/studying/progress-issues/scc/policy/).

## Contact us

For academic progress issues you should talk to your supervisor.
Alternatively please contact:

**Student Support**

Office hours: 10am - 4pm, Monday to Friday.