Metadata
Title
Contact Financial Services
Category
general
UUID
165d10c080b943d2946c2fc48119229e
Source URL
https://www.exeter.ac.uk/departments/finance/contact/#a2
Parent URL
-
Crawl Time
2026-03-20T04:26:02+00:00
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# Contact Financial Services

**Source**: https://www.exeter.ac.uk/departments/finance/contact/#a2

## Finance Helpdesk

[Student Information Desk (SID)](#a0)

Our SID advisors are your first point of contact for information on non-academic enquiries including:

- Accommodation
- Exams
- Fees and funding
- Graduation
- International student support
- Letters and transcripts and certificates

For full details including information on how to submit an enquiry, please see the dedicated [SID webpage](http://www.exeter.ac.uk/sid/ "SID")

[Staff Helpdesk](#a1)

The Finance Helpdesk is an internal-only support service for queries related to purchasing and budgets on T1. We provide guidance on Finance Services processes and procedures, including:

- Ordering and paying for goods and services
- Approvals and approval pools
- Receipting
- University purchase cards
- Expenses
- Sales invoices
- Budgets and dashboards
- T1 access

Staff can access our support guides via the [PS Connect Portal](https://psconnect.exeter.ac.uk/) and contact us through our support page.

Students can find relevant resources on our [Finance Training for Students](https://www.exeter.ac.uk/departments/finance/training/) webpage.

## Research Applications

Research applications, costing and live grant queries should be directed to the [cluster teams](http://www.exeter.ac.uk/research/services/contact/structure).

[Supplier Helpline](#a2)

Supplier Helpline for invoice queries:

**Tel:** 01392 722777

**Email:**[accountspayableenquiries@exeter.ac.uk](mailto:accountspayableenquiries@exeter.ac.uk)

## Financial Operations

[Accounts Payable](#a0)

All queries should be routed to [accountspayableenquiries@exeter.ac.uk](mailto:accountspayableenquiries@exeter.ac.uk). There is an auto filtering system in place on this mailbox; please use the following text in the subject of your email to facilitate quick processing.

- Supplier Amendments
- New Suppliers
- Payroll Forms
- Internal & External Payment Request Forms
- Supplier Invoice Queries
- Staff Invoice Queries
- Internal Escalation Queries
- On stop/legal notice
- Purchasing Cards
- International Payment Queries
- Advances

If escalation is required due to non response or non resolution on a query, this should be routed to the following people:

**1st Escalation** Accounts Payable Team Lead, Nicole Molyneux-Sandwith: [n.molyneux-sandwith@exeter.ac.uk](mailto:n.molyneux-sandwith@exeter.ac.uk)

**2nd Escalation** Accounts Payable Manager, Tracey Isaacs: [t.isaacs@exeter.ac.uk](mailto:t.isaacs@exeter.ac.uk)

**3rd Escalation** Head of Financial Operations, Glenn Allen: [Glenn.Allen@exeter.ac.uk](mailto:Glenn.Allen@exeter.ac.uk)

[Accounts Receivable](#a1)

All Commercial Accounts Receivable queries should be sent to [AccountsReceivable@exeter.ac.uk](mailto:Accountsreceivable@exeter.ac.uk)

All internal (University of Exeter) Student related queries should be sent to [FeesAdmin@exeter.ac.uk](mailto:FeesAdmin@exeter.ac.uk)

Students and associated third parties (Parent, Sponsor) are advised to direct all enquiries through SID - Full contact details can be found on the dedicated [SID webpage](http://www.exeter.ac.uk/sid/ "SID")

If escalation is required due to a non response on a query, this should be routed to the following people:

**1st Escalation** Financial Operations TeamLead (AR), Ben Trotman: [B.W.Trotman@exeter.ac.uk](mailto:B.W.Trotman@exeter.ac.uk)

**2nd Escalation** Financial Operations Manager (AR), Matthew Slater: [M.R.Slater@exeter.ac.uk](mailto:M.R.Slater@exeter.ac.uk)

**3rd Escalation**Head of Financial Operations, Glenn Allen: [Glenn.Allen@exeter.ac.uk](mailto:Glenn.Allen@exeter.ac.uk)

[Banking Operations](#a2)

All queries should be routed to [bankingoperations@exeter.ac.uk](mailto:bankingoperations@exeter.ac.uk).

If escalation is required due to a non response on a query, this should be routed to the following people:

**1st Escalation** Cash Operations Team Lead, Lesley Stone: [l.d.stone@exeter.ac.uk](mailto:l.d.stone@exeter.ac.uk)

**2nd Escalation** Cash Operations Manager, Tracey Isaacs: [t.isaacs@exeter.ac.uk](mailto:t.isaacs@exeter.ac.uk)

**3rd Escalation** Head of Financial Operations, Glenn Allen: [Glenn.Allen@exeter.ac.uk](mailto:Glenn.Allen@exeter.ac.uk)

[Student Funding](#a3)

All general Student Funding queries should be sent to [FundingAdmin@exeter.ac.uk](mailto:FundingAdmin@exeter.ac.uk)

For Scholarship specific queries, please send to [FinanceScholarships@exeter.ac.uk](mailto:FinanceScholarships@exeter.ac.uk)

Students and associated third parties (Parent, Sponsor) are advised to direct all enquiries through SID - Full contact details can be found on the dedicated [SID webpage](http://www.exeter.ac.uk/sid/ "SID")

If escalation is required due to a non response on a query, this should be routed to the following people:

**1st Escalation**Financial Operations TeamLead (SFT), Katie Huxham: [K.Huxham@exeter.ac.uk](mailto:K.Huxham@exeter.ac.uk)

**2nd Escalation**Financial Operations Manager (SFT), Matthew Slater: [M.R.Slater@exeter.ac.uk](mailto:M.R.Slater@exeter.ac.uk)

**3rd Escalation**Head of Financial Operations, Glenn Allen: [Glenn.Allen@exeter.ac.uk](mailto:Glenn.Allen@exeter.ac.uk)

## Financial Planning and Reporting

[Faculty Teams](#a0)

Please contact your Faculty Financial Planning and Reporting team for queries about budget forecasting, planning for future budget changes and monitoring of budgets:

|  |  |
| --- | --- |
| Faculty of Environment, Science and Economy | [ESE-Finance-Team@exeter.ac.uk](mailto:ese-finance-team@exeter.ac.uk) |
| Faculty of Humanities, Arts and Social Sciences | [HASSfpr@exeter.ac.uk](mailto:hassfpr@exeter.ac.uk) |
| Faculty of Health and Life Sciences | [HLSfpr@exeter.ac.uk](mailto:hlsfpr@exeter.ac.uk) |

[Professional Services Team](#a1)

Please contact the Professional Services Finance Team for queries around ESR1 approvals and Professional Services journal requests:

|  |
| --- |
| [PSFinanceTeam@exeter.ac.uk](mailto:PSFinanceTeam@exeter.ac.uk) |

[Specialist Finance Teams](#a2)

|  |  |
| --- | --- |
| Capital | [capitalfinance@exeter.ac.uk](mailto:capitalfinance@exeter.ac.uk) |
| Costing: Strategic Cost Accountant | [tracteam@exeter.ac.uk](mailto:tracteam@exeter.ac.uk) |
| Financial Reporting | [T.M.Hitchen@exeter.ac.uk](mailto:t.m.hitchen@exeter.ac.uk) |
| TRAC (Transparent Approach to Costing): Strategic Cost Accountant | [tracteam@exeter.ac.uk](mailto:tracteam@exeter.ac.uk) |
| Treasury | [treasury@exeter.ac.uk](mailto:treasury@exeter.ac.uk) |

## Procurement Operations Team

[Who we are](#a0)

The Procurement Operations team are responsible for all spend under £50,000. They re available to guide and assist you with all buying activity, including purchases requiring quotes (above £10,000), spot purchases (under £10,000), and manage systems (including the Advanced e-Marketplace, purchasing cards and Amazon Business). Please get in contact before you start your buying processes to allow the team to assist you.

Please contact the team by emailing [Procurement-Operations@Exeter.ac.uk](mailto:Procurement-Operations@Exeter.ac.uk). You can also contact the team via Teams.

### If escalation is required, please contact:

| Name | Job Title | Contact Details |
| --- | --- | --- |
| Sally Porter | Head of Procurement Operations | [S.J.Porter@Exeter.ac.uk](mailto:S.J.Porter@Exeter.ac.uk) |
| Wendy Herrington | Procurement Operations Manager - Faculty & Professional Services Facing | [W.Herrington@Exeter.ac.uk](mailto:W.Herrington@Exeter.ac.uk) |
| Rob Aggett | Procurement Operations Manager - Reporting, Systems & Compliance | [R.C.Aggett@Exeterac.uk](mailto:R.C.Aggett@Exeterac.uk) |

### The team are split into two functions:

#### Faculty & Professional Services Facing Team

|  |  |
| --- | --- |
| **Name** | **Job Title** |
| Rob Langmaid | Procurement Operations Advisor |
| Veronica Wardle | Procurement Operations Advisor |
| Charlotte Osmond | Procurement Operations Advisor - ESE |
| Alison Webb | Procurement Operations Advisor - HASS |
| Rachel Cole-Powney | Procurement Operations Advisor - Professional Services |
| Sarah Cavanagh | Procurement Operations Assistant |

#### Reporting, Systems and Compliance Team

|  |  |
| --- | --- |
| **Name** | **Job Title** |
| Mick Blything | Procurement Operations Advisor |
| Robin Humber | Procurement Operations Advisor |
| Bryan Leek | Procurement Operations Assistant |

## Strategic Procurement

[Who we are](#a0)

Strategic Procurement are a professionally qualified and experienced team that use the University’s values to ensure that value for money is at the heart of all purchasing decisions. The team use a category management approach to work proactively with a wide range of stakeholders in order to develop sourcing strategies for the procurement of goods, services and works, leading on all tendering above £50,000. It also provides an advisory service to the University on anything relating to procurement, such as value for money, legal compliance, risk mitigation and sustainability.

| Name | Job Title | Email | Phone | Area of responsibility |
| --- | --- | --- | --- | --- |
| Donna Fitzgerald | Deputy Director Operations and Procurement | [d.fitzgerald@exeter.ac.uk](mailto:d.fitzgerald@exeter.ac.uk) | 07920823430 | Responsibility for procurement and financial operation functions (payables, receivables, student fees and funding, cash operations) that support the delivery of university strategies, GDPR and Brexit |
| Category Managers | | | | |
| Dave Burchill | Category Manager (Hard FM) | [d.burchill@exeter.ac.uk](mailto:d.burchill@exeter.ac.uk) | 01392 726387 | Estates Services, capital construction projects, engineering and direct works and long-term maintenance |
| Samantha Barker | Category Manager (Campus Services) & Sustainability Lead | [samantha.barker@exeter.ac.uk](mailto:samantha.barker@exeter.ac.uk) | 01392 725040 | Retail and catering, facilities management, residences, Event Exeter and sport |
| Simon Denton | Category Manager (IT Services) | [s.denton@exeter.ac.uk](mailto:s.denton@exeter.ac.uk) |  | IT Services |
| Leanne Le-Moucheux | Category Manager (Professional Services)) | [L.A.Le-Moucheux@exeter.ac.uk](mailto:L.A.Le-Moucheux@exeter.ac.uk) |  | Professional Services |
| Procurement Officers | | | | |
| Megan Brine | Senior Procurement Officer – Research & Laboratory | [m.brine@exeter.ac.uk](mailto:m.brine@exeter.ac.uk) |  | Research and Laboratory, and general procurement support for above threshold procurement activities |
| Leah Jones | Senior Procurement Officer - IT | [l.jones@exeter.ac.uk](mailto:l.jones@exeter.ac.uk) | 01392 723757 | Procurement of IT goods and services |
| Jo Tudor | Senior Procurement Officer - Sustainability | [j.i.tudor@exeter.ac.uk](mailto:j.i.tudor@exeter.ac.uk) |  | Embedding sustainability in procurement activities, general support and advice for above threshold procurement |
| Jodie Underhay | Senior Procurement Officer - Professional Services | [j.underhay@exeter.ac.uk](mailto:j.underhay@exeter.ac.uk) | 01392 723072 | Procurement for Professional Services, Category Lead for travel, and general support and advice for above threshold procurement activities |

[Finance Systems](#a0)

|  |  |
| --- | --- |
| Finance Systems | [financesystems@exeter.ac.uk](mailto:financesystems@exeter.ac.uk) |

[Research: Assistant Director (Research Finance)](#a1)

|  |  |
| --- | --- |
| Research: Assistant Director (Research Finance) | [S.G.Popham@exeter.ac.uk](mailto:s.g.popham@exeter.ac.uk) |

[VAT](#a2)

|  |  |
| --- | --- |
| VAT | [vat@exeter.ac.uk](mailto:vat@exeter.ac.uk) |