# SID
**Source**: https://www.exeter.ac.uk/students/sid/#a1
**Parent**: https://www.exeter.ac.uk/students/#a2
## Have a look at SID FAQs
- [Student FAQs ›](https://sid.exeter.ac.uk/faqs/GuestFaq.aspx?CCTC=EXSS&UTYP=STU)
[ASK ME](https://sid.exeter.ac.uk/Login/login)
Go to SID Online to ask SID a question
# SID
## Our SID advisors are your first point of contact for information for non-academic enquiries including accommodation, exams, fees and funding, graduation, international student support, letters and transcripts and certificates.
# FAQs
We have many frequently updated guides in our FAQ section. You can access these as follows:
1. Log into [SID Online](https://sid.exeter.ac.uk/Login/login)
2. Select "Ask a Question"
3. View FAQS by category or by typing your question
Our current turnaround time for online and email enquiries is 10 working days. You are likely to be able to find some answers more quickly by checking the following web resources, before submitting an enquiry or calling us:
- [Accommodation](https://www.exeter.ac.uk/accommodation/)
- [Finance - including how to pay](http://www.exeter.ac.uk/students/finance/)
- [New Student Guide](https://www.exeter.ac.uk/newstudents/)
- [Transcripts and Certificates](https://www.exeter.ac.uk/alumnisupporters/contactus/transcripts/)
If you still cannot find an answer after exploring these resources or the University website then logging and enquiry through SID online help ensure your enquiry is dealt with more quickly and by the correct team.
# Online
Log an enquiry through [SID Online](https://sid.exeter.ac.uk/aspx_shared/login.aspx) or via [MyExeter](https://www.exeter.ac.uk/students/iexeter/) by clicking on the menu icon in the top right corner, selecting 'Student Support' and scrolling to 'Student Information Desk' at the bottom
If we cannot help with your question right away, we will direct your enquiry to the appropriate team within the [SID Online portal.](https://sid.exeter.ac.uk/)
**All enquiries to SID from current students should be logged via the SID Online portal.** A full guide to logging enquiries including a handy video can be found [here.](https://universityofexeteruk.sharepoint.com/sites/TheDigitalHub/SitePages/SID-10-for-students.aspx "Guide to SID Online for students")
# By phone
If an enquiry is urgent/time sensitive, please call us:
0300 555 0444 (UK)\
+441392 724724 (International)
# In person
Visit SID in the Forum or Info at St Lukes in the first instance for the following services:
- Replacement Unicard
- Document validation
- Print: student status letters, transcripts and certificates
| **Service Point** | Opening hours |
| --- | --- |
| **In person at Forum Desk** **(Streatham Campus)** | Monday - Friday: 09:00 - 17:00\* Weekends: closed |
| **In person SID Info@St Luke's** **(St Luke's Campus)** | Monday - Friday: 09:00 - 13:00, Closed for lunch, 14:00 - 17:00\* Weekends: Closed |
| **Telephone enquiries** | Monday - Friday 09:00 - 17:00\* (Last entry to call queue 16:45) Weekends: closed\* |
| ****SID Online**** | Log enquiries via [SID Online](https://sid.exeter.ac.uk/Login/login) 24 hours a day |
| **Staff training** | **\***Closed every Wednesday 15:00 - 16:00 for Staff training |
# Email
If you have an active Exeter University IT account you must log your enquiries via the [SID Online portal](https://sid.exeter.ac.uk/Login/login). External parties and prospective / graduated students who cannot use the portal are welcome to contact us as follows:
| Contact type | Email address |
| --- | --- |
| Reference / verification requests | [verifications@exeter.ac.uk](mailto:verifications@exeter.ac.uk) |
| Queries regarding enrolment and starting university | [pre-enrolment@exeter.ac.uk](mailto:pre-enrolment@exeter.ac.uk) |
| Accommodation queries | [ExeterAO@exeter.ac.uk](mailto:ExeterAO@exeter.ac.uk) |
| 3rd party payment queries | [nonstudentpay@exeter.ac.uk](mailto:nonstudentpay@exeter.ac.uk) |
| Queries relating to Transcript or Certificate purchases via the [Online Store](https://store.exeter.ac.uk/product-catalogue/transcripts-and-certificates) | [onlinestoreSID@exeter.ac.uk](mailto:onlinestoreSID@exeter.ac.uk) |
If you email one of these addresses for the first time and do not have an active Exeter University email account you will be prompted to set up a SID Online account. This will allow you to log directly into to the SID Online system to view and update enquiries, access attachments and use category forms. Guidance on setting up your SID account and resetting your password can be found below:
\* Note: these functions are only for users who do not have an active Exeter University email account to create and reset their SID Online login. Current Exeter staff, students and associates should login with their usual Exeter account details and can find password support [here](https://www.exeter.ac.uk/departments/it/howdoi/changeyourpassword/).
[Additional Contacts](#a0)
**Admissions**
Tel: 0300 555 6060 (UK)
+44 (0) 1392 723044 (International)
Weekdays 9am-5pm
For enquiries about your application, or about applying to study at the university.
Students can also contact the admissions team via the Chat Bot (and live chat during office hours) on the application pages for [undergraduate](https://www.exeter.ac.uk/undergraduate/) and [postgraduate](https://www.exeter.ac.uk/postgraduate/) studies.
**Estate Patrol**
Tel: 01392 723999
24 hours day, 365 days a year
For security assistance
**Wellbeing Services**
Tel: 01392 724381
Weekdays 9am-5pm
[wellbeing@exeter.ac.uk](mailto:wellbeing@exeter.ac.uk "wellbeing@exeter.ac.uk")
Talking Therapies, Mental Health advice and support
####
**Student Guild Advice Unit**
Independent, impartial and confidential advice on a range of issues, including housing, funding, and academic concerns. \
[advice@exeterguild.com](mailto:advice@exeterguild.com)
Self bookable appointments [via the website](https://outlook.office365.com/owa/calendar/AdviceDropIns@exeterguild.com/bookings/) see calendar for availability
**Student Recruitment (Visit enquiries)**
Tel: 01392 724043
Web**: [Enquire online](https://www.exeter.ac.uk/enquiry/)**
**Career Zone (students)**
To help prepare you for life and work during or after university, offering quality assistance and advice
Open 09:00 - 17:00 Monday - Friday
Tel: 01392 72 4493
[careers@exeter.ac.uk](mailto:careers@exeterguild.com)
Live chat available [on our webpages](https://www.exeter.ac.uk/careers/about/contactus/)
**Temporary Staff bank**
Tel: 01392 722983
Weekdays 9am- 5pm
[hr-temp@exeter.ac.uk](mailto:hr-temp@exeter.ac.uk)
For general enquiries to the Temporary Staff Bank
**Claims**
Email: [e-claims@exeter.ac.uk](mailto:e-claims@exeter.ac.uk)
For general enquiries regarding Casual Claims, registration, or the eClaims system
[External Student Related Contacts](#a1)
#### **Student Health Centre**
Tel: 01392 67 6676
[stthomas@nhs.net](mailto:%20stthomas@nhs.net)
For up to date opening times please check the [Student Health Centre webpages](https://www.stthomas.nhs.uk/location/student-health-centre/)
#### **Student Finance England**
Tel: 0300 100 0607\
Weekdays 8am to 8pm\
Saturday and Sunday, 9am to 4pm
#### **Student Finance Services Non UK Team (EU Students)**
Tel: 0141 243 3570 \
Weekdays 9am to 5:30pm
International callers UK: 0044 141 243 3570
#### **Student Finance Wales**
Tel: 0300 200 4050
Weekdays 8am to 6pm
#### **Student Finance Scotland/ Student Award Agency Scotland**
0300 555 0505
Monday to Friday 8.30am 5pm
## Info Points and Hubs
Info Points provide a range of support and advice for general and course specific enquiries. Discover where the various [Info Points and Hubs](https://www.exeter.ac.uk/students/infopoints/) are located across both Exeter campuses and find out more about the services they offer.
## How to log an enquiry
[Log an enquiry via SID online](#a0)
1. Login to SID Online and select 'ask a question'
2. Browse the FAQ headings, type a question or keywords into the search box
3. You can access the black 'Log new enquiry' button at all points through the FAQs, including on the FAQ headings page. The button is otherwise under Enquiries tab on the left.
4. If you click log enquiry from within an FAQ, the category will be automatically selected – If you don’t, select a category. You can either scroll through or you can start typing to find a category.
- By selecting a category, this can ensure that the enquiry goes to the correct specialist team.
5. Log your enquiry
- You will receive an automatic email with an enquiry reference number.
- Keep this email in case you need to follow your enquiry up at any point.
6. Await response
- Depending on the nature of the enquiry, we may ask you for further information.
- Please allow up to a maximum of ten working days for a response.
- You can always call us to follow up your enquiry.
7. Enquiry answered!
- You will receive an email with an answer to your enquiry.
8. Leave feedback
- Click 'Go to my Enquiry' and leave feedback and comments on how we did! We value any feedback, comments and suggestions.
Please watch our 'Introduction to SID Online' video on [this page](https://universityofexeteruk.sharepoint.com/sites/TheDigitalHub/SitePages/SID-10-for-students.aspx?xsdata=MDV8MDJ8Ui5FLkdyaW1tZXR0QGV4ZXRlci5hYy51a3w1M2VkOGQzNTk4OGU0ZWMwYzU0MTA4ZGNmODAyYzA2Nnw5MTJhNWQ3N2ZiOTg0ZWVlYWYzMjEzMzRkOGYwNGE1M3wwfDB8NjM4NjU3OTM3OTExNzk5NTMyfFVua25vd258VFdGcGJHWnNiM2Q4ZXlKV0lqb2lNQzR3TGpBd01EQWlMQ0pRSWpvaVYybHVNeklpTENKQlRpSTZJazFoYVd3aUxDSlhWQ0k2TW4wPXwwfHx8&sdata=cGdxNmFoTjRBYWpONjZ3SGpTNDZxUGdPVFE4dDd1TkVYVFFMUmswbjBhWT0%3d&clickparams=eyAiWC1BcHBOYW1lIiA6ICJNaWNyb3NvZnQgT3V0bG9vayIsICJYLUFwcFZlcnNpb24iIDogIjE2LjAuMTc5MjguMjAyMTYiLCAiT1MiIDogIldpbmRvd3MiIH0%3D) which contains guidance on logging in to SID, viewing an enquiry, logging an enquiry, booking appointments and more.
[Access SID through MyExeter](#a1)
**Access MyExeter** either via the [Apple](https://apps.apple.com/gb/app/myexeter/id6499220718) or [Android App](https://play.google.com/store/apps/details?id=uk.ac.exeter.MyExeter&pli=1) or using the [MyExeter web app.](https://m.exeter.ac.uk/acceptCookies) Login using your usual University username and password, select "Student Support" and scroll to the "Student Information Desk" option at the bottom.
**Login to SID online** - select 'Login to SID Online' to take you to the SID Online login page to log your enquiry.
**Ask a question -** select "Ask a Question" to check if an FAQ exists to answer your question and then "log an enquiry" if it doesn't.
**View your open enquiries** - Want to see the current status of your enquiry? Select 'view open enquiries', or if you require an update please contact us.