# RESOLVED

**Source**: https://canvas.yale.edu/posts/2025-09-02-resolved-email-notifications-not-sending-to-users
**Parent**: https://canvas.yale.edu/news

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# RESOLVED - Email Notifications not Sending to Users

Canvas @ Yale
Tuesday, September 2, 2025

## Update - 9/2/2025 @ 5:20pm

Instructure has shared that they found the issue causing notification emails to not be sent. The root cause was traced to a recent code change where a method returned a *Hash* instead of *False*, incorrectly filtering out recipients of notifications.

Instructure has pushed an update late at night on 9/1/2025 to resolve the issue. Future Canvas notification emails should be sent and delivered as expected. Thank you for your patience as this issue was investigated and resolved.

## Original Incident

We have been made aware that Canvas emails for Announcements and other automated notifications are not sending to users in a consistent manner. Users report not receiving email notifications as far back as 8/26/2025.

The Educational & Engagement Technology team has opened a ticket with Instructure Support to investigate the issue and implement a resolution.

Please check back to this announcement for updates on this issue.