# The Sheridan Libraries

**Source**: https://ask.library.jhu.edu/library-buildings/faq/409818
**Parent**: https://www.library.jhu.edu/support/

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# The library and what you can do there

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## Printing and Scanning Support

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### Contact information

For issues with printers in Brody Learning Commons, MSE Library Annex, or the HUT, please email the Library’s End User Services at [otsygan@jhu.edu](mailto:otsygan@jhu.edu), with the subject “Laptop Printing Support.” Reply can be expected within 1 business day, during normal business hours.

For J-Card cash account questions, contact [jcard@jhu.edu](mailto:jcard@jhu.edu).

For D.C. printing questions, use the [Service Now IT portal](https://johnshopkins.service-now.com/serviceportal) - click on "Get Help" and be sure to select Washington D.C. from the location choices.

For D.C. J-card requests, contact [CARDDC@jh.edu](mailto:CARDDC@jh.edu)

### Common printing issues

If you get an error message, please make sure you are using “hopkins” wireless network.

Incorrect paper size: The document you are trying to print may be European-sized (i.e., A4 instead of letter), or otherwise uncommonly sized, resulting in error message on the printer. Check the instructions posted in the print room to help you resolve this issue.

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## In this article

- [Contact information
  Opens in new window](https://ask.library.jhu.edu/library-buildings/faq/409818#contact)
- [Common printing issues
  Opens in new window](https://ask.library.jhu.edu/library-buildings/faq/409818#troubleshooting)

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