Qualtrics
Source: https://services.anu.edu.au/information-technology/software-systems/qualtrics Parent: https://services.anu.edu.au/information-technology/software-systems
Business owner: Planning, Data & Analytics
The Australian National University provides all ANU staff and students access to Qualtrics research survey software.
Qualtrics (CoreXM) is an easy to use web-based platform to run surveys for academic research purposes, supporting:
- a range of questionnaires templates and survey questions
- survey creation and editing
- expert review of questions and responses
- specialised studies including Conjoint Analyses and MaxDiff
- distribution of invitations
- statistical analysis of responses
- real-time response monitoring and reporting
- mobile device compatible
- an app for off-line data collection
- QR-code\
Which software should I use?
If you are running your data collection for simple questionnaire, polls, quizzes, and event registration, please use Microsoft Forms instead (Login to MS forms).
Qualtrics XM
What is it? | Qualtrics is a research software program that allows you to create complex and customizable surveys.
When should I use it?| Surveys for academic research, and in-depth data analysis.
Microsoft Forms
What is it? | Forms is a Microsoft 365 application that allows you to easily create custom quizzes, questionnaires, and registrations. It integrates with MS365 tools such as Outlook, SharePoint, etc.
When should I use it? | Simple surveys, polls, quizzes, quick feedback, event registration (within your organization).
How to access Qualtrics?
Qualtrics is available for use by all ANU students and staff.
Your ANU email address in UID format can be used to establish an account, sign in with SSO and create surveys. Please create an account through ANU.Qualtrics.com.
If you are unable to access your existing account, please email evaluations@anu.edu.au for assistance.
If you are leaving the ANU and would like to request that your research be moved to another Qualtrics Licence or Account, please visit the user guide.
If you are facilitating external research collaborations within the ANU Qualtrics account, please visit the user guide.
Qualtrics User Training
Qualtrics provides a self-paced online learning platform Basecamp (https://basecamp.qualtrics.com/).
To see an overview of how Qualtrics is used in Education please see Qualtrics in Education - a practical guide.
Support
Qualtrics provide online support to assist users in using the product. Either search on the numerous support pages (https://www.qualtrics.com/support/) or log a ticket for Qualtrics technical support (support can be requested either via phone call or email).
To log a ticket, log into Qualtrics support via SSO. Once you are logged into your account, clicking the "?" in the top right hand corner of the screen will provide options to access: support articles, XM Basecamp (Qualtrics online learning platform), and to log a ticket to Qualtrics support.
The Institutional Research team in the Planning and Service Performance Division can also provide advice on using Qualtrics. Please contact them through evaluations@anu.edu.au or (x51222). Please note that, Institutional Research can support account queries, but technical support and advice is best sought from Qualtrics directly.
Privacy and Information Security
The ANU Privacy Officer has approved Qualtrics software. For details please see the Privacy Impact Assessment.
Qualtrics has also been white listed by the University’s Chief Information Security Officer (CISO).
If you require information on how data is stored and managed by Qualtrics to support a research application, please contact evaluations@anu.edu.au.
Human Research Ethics Approval
All Qualtrics users need to take steps to determine if their proposed survey is subject to Human Research Ethics requirements.
Information on the University’s Human Research Ethics, approval processes and dates can be found on the Research Ethics, Integrity and Compliance webpages. For contact details of the team that supports this, see ANU Human Ethics - About Us. Please also reviewResearch activities using the Qualtrics platform to collect data should ensure that participants are given participant information as part of establishing informed consent.
Surveying ANU Students
Use of Qualtrics, or any other survey software, to run surveys on ANU students as a population is governed by the University Student Surveys and Evaluations Procedure.
This procedure exists in order to:
- protect our students from survey burden and fatigue
- ensure the University has agency over which surveys are advertised and promoted to our student population
- preserve, where necessary, agency over how results from these surveys will be used and to ensure the University has the capacity to apply and respond to any important learnings
- preserve survey windows for key student activities, like exams, and to protect key internal survey response rates
- ensure ANU student data, including contact details, are captured, stored and handled in accordance with privacy and HESA legislation and meets the CISO’s cybersecurity requirements
- ensure that surveys adhere to ACT gambling legislation, should the survey include prize draws or other incentives
- ensure that research proposals involving ANU students have been considered and approved by a human research ethics committee.
To ensure these outcomes are met, Planning and Service Performance enforce survey blackout periods, manage access to population samples and support a survey application and approval process. More details can be found on the Non-Standard Student Surveys page.
For advice on whether your proposed survey is subject to this procedure please contact the Institutional Research team at evaluations@anu.edu.au.
User guides
- Facilitating external collaboration in the ANU qualtrics account
- Requesting research be moved to another qualtrics licence or account
Related links
- Qualtrics Basecamp | self-paced online learning
- Qualtrics Accessibility information
- Qualtrics in Education - a practical guide
- Getting started with surveys in Qualtrics XM
- Qualtrics Privacy Impact Assessment
- Research Ethics, Integrity and Compliance
- Human Research Ethics Team
- Informed Consent Process
- Microsoft Forms User Guide
Support contact
- Institutional Research enquiries
- +61 2 6125 1222
- Send email
Page Owner: Planning & Performance Measurement
Page Owner: Planning, Data & Analytics