Metadata
Title
IT Services
Category
general
UUID
0599088931bf47aa8e9d8db6a57ca002
Source URL
https://www.itservices.manchester.ac.uk/help/connect/
Parent URL
https://www.itservices.manchester.ac.uk/help/
Crawl Time
2026-03-11T04:57:40+00:00
Rendered Raw Markdown

IT Services

Source: https://www.itservices.manchester.ac.uk/help/connect/ Parent: https://www.itservices.manchester.ac.uk/help/

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IT Services

Welcome to Connect

Please choose from the following options:
I am a student: Visit the Student Portal I work at the University: Visit the Colleague Portal

I work and study at the University, which portal should I use?

You will need to login to the portal that is relevant to your request or issue. Colleagues will be able to access the Student Portal from the Colleague Portal if needs be (to log a ticket on behalf of a student for example).

I can’t log in, can I log a ticket as a guest?

There isn’t a guest portal. If you need IT support and you cannot login please email the IT Support Centre:\ Guest-ServiceDesk@manchester.ac.uk with details of your request or issue. Please be aware that you cannot use your University issued email address to email this mailbox. Colleagues can also report an incident or make a request on behalf of others, including students, or you can call the IT Support Centre on 0161 306 5544.

When emailing us, please include your staff or student ID number. Please do not include sensitive information like your date of birth.

What is Connect?

Connect is our portal for colleagues and students to get support from our professional services colleagues. The platform, powered by ServiceNow, is enabling us to transform how we deliver services, across our University, for the benefit of colleagues and students.

Currently, all staff and students can access IT support through Connect. From October 2025, access to People Directorate support is being introduced to staff in phases with a full rollout planned for early 2026. You will be informed when it is available to your Directorate or Faculty/School.

How to use Connect

The Connect portal is intuitive and easy to use. However, you may want to watch our short bitesize videos which are available below the Quick Links section of the homepage when you log in. These videos are also available on our Sharepoint site.

Further information and FAQs

Contact us

Find us

IT Services, The University of Manchester, Manchester, M13 9PL, UK

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