# Enhancing Students' Global Perspective-Taking to Improve Virtual Team Performance

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# Enhancing Students' Global Perspective-Taking to Improve Virtual Team Performance

### A Swift Trust Theory Perspective

Conference Paper
(2022)

Author(s)

Michael A. Erskine
(Middle Tennessee State University, Murfreesboro)

Sam Zaza
(Middle Tennessee State University, Murfreesboro)

Rafael D. Araújo
(Federal University of Uberlândia)

Flávio E.A. Horita
(Federal University of ABC)

[Naomi Wahls](https://repository.tudelft.nl/person/Person_f134911d-deee-49f8-91a9-12c3f0ff211d)
(TU Delft - Extension School, TU Delft - Teaching & Learning Services)

Research Group

Teaching & Learning Services

DOI related publication

<https://doi.org/10.1145/3535511.3535535>

Education in information systems
Global perspective-taking
Global virtual teams
Online intercultural exchanges
Socio-technical view of information systems

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Publication Year

2022

Language

English

Research Group

Teaching & Learning Services

Publisher

ACM

ISBN (electronic)

978-1-4503-9698-1

## Abstract

Context: Contemporary organizations rely on global virtual teams. This trend, exasperated due to the Covid-19 pandemic, aligns with ongoing globalization and digital transformation efforts. The information system (IS) scholarship has a strong interest in studying groups that develop digital technologies with a frequent focus on global virtual teams. Such teams, which frequently form ad hoc, require a swift formation of trust to be effective. Global-perspective taking overcomes intercultural trust barriers and presents an opportunity for more effective teams. Problem: However, academic IS programs traditionally do not teach or assess concepts such as global-perspective in their students. Our study assesses whether university IS educators can impart global perspective-taking through online intercultural exchanges (OIEs). Theoretical reference: We examine the effects of global perspective-taking (comprising cultural intelligence, global citizenship, and civic-mindedness) on the effectiveness of global virtual teams through the lens of swift trust theory. Method: We conducted an exploratory study by creating OIEs in the context of web development coursework between students in the United States and Brazil (N=131). Results: We found that an OIE environment led to enhanced global perspective-taking and improved student outcomes. The swift trust theory suggests that such outcomes would ultimately enhance virtual team performance. Impact on the IS area: We contribute to the IS scholarship by extending the swift trust theory to include global perspective-taking and provide practical suggestions to academic IS programs on implementing effective OIE practices. We also report the benefits of global perspective-taking on international virtual team performance, which is of interest to hiring organizations.

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