# Get IT support

**Source**: https://my.uq.edu.au/information-and-services/information-technology/student-staff-it-support
**Parent**: https://employability.uq.edu.au/

Find the right support for your IT needs – whether it's troubleshooting, accessing tools or contacting our team.

## Get help fast

### For specific systems

See our guides for answers to common issues.

- [Learn.UQ (Blackboard) Student Guides](https://web.library.uq.edu.au/library-services/it/learnuq-blackboard-help)
- [mySI-net help and support](https://my.uq.edu.au/information-and-services/information-technology/it-support/mysi-net-student-guide#2)
- [Turnitin Student Guide](https://web.library.uq.edu.au/library-services/it/learnuq-blackboard-help/learnuq-assessment/turnitin-assignments)

### For audiovisual systems

Teaching space AV issues?

- [View AV user guides](https://staff.uq.edu.au/information-and-services/information-technology/audiovisual/audiovisual-user-guides)
- [Request AV support](https://my.uq.edu.au/information-and-services/information-technology/audiovisual/call-support-audiovisual-systems).

### For common tasks and issues

Browse solutions for common IT issues:

- [Email](https://my.uq.edu.au/information-and-services/information-technology/email/accessing-your-student-email)
- [Logging in to UQ account](https://support.my.uq.edu.au/app/answers/detail/a_id/2535/kw/trouble%20logging%20in)
- [Printers on campus](https://my.uq.edu.au/information-and-services/information-technology/printing-scanning-and-copying)
- [Adobe software](https://my.uq.edu.au/information-and-services/information-technology/software-and-web-apps/uq-software-catalogue/adobe-software)
- [Free software for students](https://my.uq.edu.au/information-and-services/information-technology/software-and-web-apps/free-student-software-personal-use)
- [Wifi](https://my.uq.edu.au/information-and-services/information-technology/internet-and-wifi/connecting-wifi)

[Explore more IT support topics](https://my.uq.edu.au/information-and-services/information-technology)

## Can’t find the answer? Request IT support

### Students

[Submit a student IT request](https://support.my.uq.edu.au/app/library/contact)

**In-person, phone or online chat:**[Contact AskUs](https://web.library.uq.edu.au/about/contact-us) for support. \

### Staff

[Submit a staff IT request](https://support.staff.uq.edu.au/app/support/type/it/p/1020)

**Phone:** [+61 7 336 56000](tel:61733656000) or [1300 738 082](tel:1300738082) (Australia wide)​\
**Email:** [help@its.uq.edu.au](mailto:help@its.uq.edu.au)

### Support status

[View the status of submitted requests](http://portal.my.uq.edu.au/auth/login?utm_source=Current%20staff&utm_content=IT%20support) in your my.UQ dashboard.

## Current IT service and systems status

Check which systems are working and how long it might take before they're running smoothly again.

- [IT service and systems update](https://my.uq.edu.au/information-and-services/information-technology/it-service-updates)

- [IT service updates](https://my.uq.edu.au/information-and-services/information-technology/it-service-updates)
- [Email](https://my.uq.edu.au/information-and-services/information-technology/email)
- [Internet and wifi](https://my.uq.edu.au/information-and-services/information-technology/internet-and-wifi)
- [UQ accounts and passwords](https://my.uq.edu.au/information-and-services/information-technology/uq-accounts-and-passwords)
- [Software and web apps](https://my.uq.edu.au/information-and-services/information-technology/software-and-web-apps)
- [Using UQ computers on campus](https://my.uq.edu.au/information-and-services/information-technology/using-uq-computers-campus)
- [Printing, scanning and copying](https://my.uq.edu.au/information-and-services/information-technology/printing-scanning-and-copying)
- [Working remotely](https://my.uq.edu.au/information-and-services/information-technology/working-remotely)
- [Audiovisual](https://my.uq.edu.au/information-and-services/information-technology/audiovisual)
- [Cyber security](https://my.uq.edu.au/information-and-services/information-technology/cyber-security)
- [IT training](https://my.uq.edu.au/information-and-services/information-technology/it-training)
- [Get IT support](https://my.uq.edu.au/information-and-services/information-technology/student-staff-it-support)
- [Bring your own device (BYOD)](https://my.uq.edu.au/information-and-services/information-technology/bring-your-own-device-byod)