# CHEN, Siyin

**Source**: https://bm.hkust.edu.hk/faculty/chen-siyin
**Parent**: https://bm.hkust.edu.hk/bizinsight/biztalks

CHEN, Siyin

Assistant Professor

Department of Management

[View Profile](https://mgmt.hkust.edu.hk/faculty-and-staff/directory/siyinchen)

### Recent Activities

[CHEN, Siyin](https://bm.hkust.edu.hk/faculty/chen-siyin)

CHRISTIANSON, Marlys

ZHONG, Chen-Bo

[Art for Whose Sake? Managing Professional Autonomy and Empowered Clients in the Porcelain Capital of China](https://bm.hkust.edu.hk/bizinsight/2026/02/art-whose-sake-managing-professional-autonomy-and-empowered-clients-porcelain)

Existing research suggests that experts often protect their professional autonomy by rejecting lay clients’ feedback or passing it to intermediaries (e.g., managers and agents). However, the rise of review platforms and disintermediated marketplaces has empowered clients to publicly share challenging feedback, and experts’ defensive tactics may further erode
...
[Read More](https://bm.hkust.edu.hk/bizinsight/2026/02/art-whose-sake-managing-professional-autonomy-and-empowered-clients-porcelain)

[ [Innovation and Entrepreneurship](https://bm.hkust.edu.hk/bizinsight/innovation-and-entrepreneurship "Innovation and Entrepreneurship") ]

[Read Full Paper](https://www.researchgate.net/publication/393084374_Art_for_Whose_Sake_Managing_Professional_Autonomy_and_Empowered_Clients_in_the_Porcelain_Capital_of_China)

[CHEN, Siyin](https://bm.hkust.edu.hk/faculty/chen-siyin)

[Art for Whose Sake? Managing Professional Autonomy and Empowered Clients in the Porcelain Capital of China](https://bm.hkust.edu.hk/bizinsight/2025/10/art-whose-sake-managing-professional-autonomy-and-empowered-clients-porcelain)

[Consumer Behavior](https://bm.hkust.edu.hk/bizinsight/tag/consumer-behavior)

[Online Marketing](https://bm.hkust.edu.hk/bizinsight/tag/online-marketing)

[Professional Identity](https://bm.hkust.edu.hk/bizinsight/tag/professional-identity)

How can experts effectively manage empowered lay clients? How should experts respond when online markets give clients a megaphone? Ignoring feedback can backfire in disintermediated, review-driven markets; over-accommodating can hollow out expertise. Studying 67 porcelain artists in Jingdezhen, China, after market reforms, we identify a third path: decompose
...
[Read More](https://bm.hkust.edu.hk/bizinsight/2025/10/art-whose-sake-managing-professional-autonomy-and-empowered-clients-porcelain)

[ [BizTalks](https://bm.hkust.edu.hk/bizinsight/biztalks "BizTalks") ]

[Watch Video](https://video.ust.hk/watch?video=69FC02EF869A7A50&embed=Y)
[Read Full Paper](https://www.researchgate.net/publication/393084374_Art_for_Whose_Sake_Managing_Professional_Autonomy_and_Empowered_Clients_in_the_Porcelain_Capital_of_China)