# Online Information
**Source**: https://bm.hkust.edu.hk/bizinsight/tag/online-information
**Parent**: https://bm.hkust.edu.hk/bizinsight/digital-platform-design-and-strategy
[HA, Albert](https://bm.hkust.edu.hk/faculty/ha-albert)
SHANG, Weixin
WANG, Yunjie
[Sharing Audit Information for Responsible Sourcing](https://bm.hkust.edu.hk/bizinsight/2024/07/sharing-audit-information-responsible-sourcing)
[Crowdsourcing](https://bm.hkust.edu.hk/bizinsight/tag/crowdsourcing)
[Corporate Social Responsibility](https://bm.hkust.edu.hk/bizinsight/tag/corporate-social-responsibility)
[Online Information](https://bm.hkust.edu.hk/bizinsight/tag/online-information)
Violations of social responsibility by suppliers, whether through unethical, dangerous, or irresponsible behavior, attract considerable attention from the media and the public. “When these violations occur, socially conscious consumers may boycott the guilty brands and switch to other brands,” say HKUST’s Albert Y. Ha and colleagues. Their study sheds new
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[Read More](https://bm.hkust.edu.hk/bizinsight/2024/07/sharing-audit-information-responsible-sourcing)
[ [BizStudies](https://bm.hkust.edu.hk/bizinsight/bizstudies "BizStudies") ]
[Read Full Paper](https://pubsonline.informs.org/doi/epdf/10.1287/mnsc.2022.4358)
MAGLARAS, Costis
SCARSINI, Marco
[SHIN, Dongwook](https://bm.hkust.edu.hk/faculty/shin-dongwook)
VACCARI, Stefano
[Online Rankings and Raising Revenue](https://bm.hkust.edu.hk/bizinsight/2024/06/online-rankings-and-raising-revenue)
[Social Learning](https://bm.hkust.edu.hk/bizinsight/tag/social-learning)
[Online Information](https://bm.hkust.edu.hk/bizinsight/tag/online-information)
[Platform Ecosystems](https://bm.hkust.edu.hk/bizinsight/tag/platform-ecosystems)
When making online purchases, consumers often encounter a lengthy list of products whose quality they know little or nothing about, ranked by an unknown algorithm. Users often turn to others’ online reviews to estimate product quality—a process known as social learning. HKUST’s Dongwook Shin and colleagues shed light on the challenges that platforms face
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[Read More](https://bm.hkust.edu.hk/bizinsight/2024/06/online-rankings-and-raising-revenue)
[ [BizStudies](https://bm.hkust.edu.hk/bizinsight/bizstudies "BizStudies") ]
[ [Digital Platform: Design and Strategy](https://bm.hkust.edu.hk/bizinsight/digital-platform-design-and-strategy "Digital Platform: Design and Strategy") ]
[Read Full Paper](https://pubsonline.informs.org/doi/epdf/10.1287/opre.2022.2372)
ZHANG, Nan Andy
WANG, Chong
KARAHANNA, Elena
[XU, Yan](https://bm.hkust.edu.hk/faculty/xu-yan-0)
[The Concept of Privacy in Online Communities Today](https://bm.hkust.edu.hk/bizinsight/2024/05/concept-privacy-online-communities-today)
[Online Information](https://bm.hkust.edu.hk/bizinsight/tag/online-information)
[Internet Privacy](https://bm.hkust.edu.hk/bizinsight/tag/internet-privacy)
[E-commerce](https://bm.hkust.edu.hk/bizinsight/tag/e-commerce)
With the growth of social media and other online communities, online social interactions have become an important part of daily life. This has led to increasing concerns about online privacy in the context of e-commerce. On today’s Internet, privacy needs differ from those in traditional e-commerce due to their focus on interactions among online peers. In
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[Read More](https://bm.hkust.edu.hk/bizinsight/2024/05/concept-privacy-online-communities-today)
[ [BizStudies](https://bm.hkust.edu.hk/bizinsight/bizstudies "BizStudies") ]
[Read Full Paper](https://misq.umn.edu/peer-privacy-concerns-conceptualization-and-measurement.html)
[WANG, Jing](https://bm.hkust.edu.hk/faculty/wang-jing-0)
[The Pitfalls of Review Solicitation: Evidence from a Natural Experiment on TripAdvisor](https://bm.hkust.edu.hk/bizinsight/2024/04/pitfalls-review-solicitation-evidence-natural-experiment-tripadvisor)
[Online Information](https://bm.hkust.edu.hk/bizinsight/tag/online-information)
[Spillover Effect](https://bm.hkust.edu.hk/bizinsight/tag/spillover-effect)
[Topic Modeling](https://bm.hkust.edu.hk/bizinsight/tag/topic-modeling)
The under-provision of online reviews is a major challenge faced by review platforms and businesses alike. In response, many businesses have begun to actively solicit reviews from their consumers. But is this approach beneficial? In examining TripAdvisor’s launch of a review collection program, we found that while hotel participation in review solicitation
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[Read More](https://bm.hkust.edu.hk/bizinsight/2024/04/pitfalls-review-solicitation-evidence-natural-experiment-tripadvisor)
[ [BizTalks](https://bm.hkust.edu.hk/bizinsight/biztalks "BizTalks") ]
[Watch Video](https://video.ust.hk/watch?video=F5918D3D4089C983&embed=Y)
[Read Full Paper](https://papers.ssrn.com/sol3/papers.cfm?abstract_id=4012300)
[LIU, Jia](https://bm.hkust.edu.hk/faculty/liu-jia)
CONG, Ziwei
[What Are You Looking At? How Others Influence our Choices Online](https://bm.hkust.edu.hk/bizinsight/2024/04/what-are-you-looking-how-others-influence-our-choices-online)
[Algorithm](https://bm.hkust.edu.hk/bizinsight/tag/algorithm)
[Online Information](https://bm.hkust.edu.hk/bizinsight/tag/online-information)
[Marketing Strategy](https://bm.hkust.edu.hk/bizinsight/tag/marketing-strategy)
[Customer Behavior](https://bm.hkust.edu.hk/bizinsight/tag/customer-behavior)
Online platforms attract hundreds of millions of users, who post regularly on many topics. However, the algorithms used to direct them to content have faced criticism. HKUST’s Jia Liu and a colleague examine the phenomenon of “popularity bias” in recommender systems, taking advantage of a quasi-experiment conducted by China’s biggest online knowledge-sharing
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[Read More](https://bm.hkust.edu.hk/bizinsight/2024/04/what-are-you-looking-how-others-influence-our-choices-online)
[ [BizStudies](https://bm.hkust.edu.hk/bizinsight/bizstudies "BizStudies") ]
[ [Digital Platform: Design and Strategy](https://bm.hkust.edu.hk/bizinsight/digital-platform-design-and-strategy "Digital Platform: Design and Strategy") ]
[Read Full Paper](https://journals.sagepub.com/doi/full/10.1177/00222437221134237)
[SHIN, Dongwook](https://bm.hkust.edu.hk/faculty/shin-dongwook)
VACCARI, Stefano
ZEEVI, Assaf
[How Online Reviews Affect Dynamic Pricing Strategies](https://bm.hkust.edu.hk/bizinsight/2023/09/how-online-reviews-affect-dynamic-pricing-strategies)
[Pricing](https://bm.hkust.edu.hk/bizinsight/tag/pricing)
[Online Information](https://bm.hkust.edu.hk/bizinsight/tag/online-information)
[Social Learning](https://bm.hkust.edu.hk/bizinsight/tag/social-learning)
[E-commerce](https://bm.hkust.edu.hk/bizinsight/tag/e-commerce)
Online product review platforms have become popular places for consumers to share their opinions on and experiences of the products and services they buy. In online marketplaces, the quality of a new product or service is initially unknown, but reviews posted by buyers inform subsequent customers. By reducing uncertainty about product quality, this type of
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[Read More](https://bm.hkust.edu.hk/bizinsight/2023/09/how-online-reviews-affect-dynamic-pricing-strategies)
[ [BizStudies](https://bm.hkust.edu.hk/bizinsight/bizstudies "BizStudies") ]
[ [Digital Platform: Design and Strategy](https://bm.hkust.edu.hk/bizinsight/digital-platform-design-and-strategy "Digital Platform: Design and Strategy") ]
[Read Full Paper](https://pubsonline.informs.org/doi/epdf/10.1287/mnsc.2022.4387)
[HA, Albert](https://bm.hkust.edu.hk/faculty/ha-albert)
LUO, Huajiang
SHANG, Weixin
[The Manufacturer’s Dilemma: Which Channels to Use for Online Retailing?](https://bm.hkust.edu.hk/bizinsight/2023/06/manufacturers-dilemma-which-channels-use-online-retailing)
[Online Retailing](https://bm.hkust.edu.hk/bizinsight/tag/online-retailing)
[Online Information](https://bm.hkust.edu.hk/bizinsight/tag/online-information)
[Supply Chain](https://bm.hkust.edu.hk/bizinsight/tag/supply-chain)
[Marketing Strategy](https://bm.hkust.edu.hk/bizinsight/tag/marketing-strategy)
In the early days of online retailing, many online retail platforms operated as “reselling channels”—purchasing goods from manufacturers and reselling them to consumers. Over time, some platforms (notably Amazon and JD) established “agency channels” (also known as “marketplace channels”) that allowed manufacturers to sell directly to consumers. Through their
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[Read More](https://bm.hkust.edu.hk/bizinsight/2023/06/manufacturers-dilemma-which-channels-use-online-retailing)
[ [BizStudies](https://bm.hkust.edu.hk/bizinsight/bizstudies "BizStudies") ]
[Read Full Paper](https://onlinelibrary.wiley.com/doi/epdf/10.1111/poms.13607)
[KOH, Tat Koon](https://bm.hkust.edu.hk/faculty/koh-tat-koon)
CHEUNG, Muller Y. M.
[For Businesses, a New Way to Improve Brainstorming Results](https://bm.hkust.edu.hk/bizinsight/2023/05/businesses-new-way-improve-brainstorming-results)
[Crowdsourcing](https://bm.hkust.edu.hk/bizinsight/tag/crowdsourcing)
[Innovation](https://bm.hkust.edu.hk/bizinsight/tag/innovation)
[Ideation Contests](https://bm.hkust.edu.hk/bizinsight/tag/ideation-contests)
[Online Information](https://bm.hkust.edu.hk/bizinsight/tag/online-information)
Among the inputs that executives rely on to run competitive organizations, a particular type resists classification: ideas. Companies need a steady supply of ideas, and they often turn to external venues for help. Say, for instance, a company is developing an advertising campaign that needs art and text to convey a targeted message. If the company lacks the
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[Read More](https://bm.hkust.edu.hk/bizinsight/2023/05/businesses-new-way-improve-brainstorming-results)
[ [BizStudies](https://bm.hkust.edu.hk/bizinsight/bizstudies "BizStudies") ]
[Read Full Paper](https://pubsonline.informs.org/doi/epdf/10.1287/isre.2021.1054)
[LEE, Dongwon](https://bm.hkust.edu.hk/faculty/lee-dongwon)
LIM, Hyungsoo
JUNG, Jaehwuen
KIM, Chul
[Finding the Perfect Match Online](https://bm.hkust.edu.hk/bizinsight/2022/11/finding-perfect-match-online)
[Online Marketing](https://bm.hkust.edu.hk/bizinsight/tag/online-marketing)
[Online Information](https://bm.hkust.edu.hk/bizinsight/tag/online-information)
[Field Experiments](https://bm.hkust.edu.hk/bizinsight/tag/field-experiments)
[Consumer Behavior](https://bm.hkust.edu.hk/bizinsight/tag/consumer-behavior)
The Internet has revolutionized not only how we search for information but also how we communicate and interact with others. Central to the ever-expanding digital infrastructure for human connection are online matching platforms. Also known as two-sided markets, these platforms connect users with mutual interests in a range of markets, from ride-sharing (e.g
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[Read More](https://bm.hkust.edu.hk/bizinsight/2022/11/finding-perfect-match-online)
[ [BizStudies](https://bm.hkust.edu.hk/bizinsight/bizstudies "BizStudies") ]
[Read Full Paper](https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3517018)
CHEN, Xi
[VAN DER LANS, Ralf](https://bm.hkust.edu.hk/faculty/van-der-lans-ralf)
TRUSOV, Michael
[Influence in Networks: Insights from a Roleplaying Game](https://bm.hkust.edu.hk/bizinsight/2022/11/influence-networks-insights-roleplaying-game)
[Social Influences](https://bm.hkust.edu.hk/bizinsight/tag/social-influences)
[Network](https://bm.hkust.edu.hk/bizinsight/tag/network)
[Online Information](https://bm.hkust.edu.hk/bizinsight/tag/online-information)
[Social Network](https://bm.hkust.edu.hk/bizinsight/tag/social-network)
An HKUST researcher has developed a methodology to optimize promotions in online networks. The methodology does not only consider the likelihood of whether an individual is interested in the promotion (i.e., whom to target), but also how it impacts other individuals in the network (i.e., social influence of the target) and the time it is most effective (
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[Read More](https://bm.hkust.edu.hk/bizinsight/2022/11/influence-networks-insights-roleplaying-game)
[ [BizStudies](https://bm.hkust.edu.hk/bizinsight/bizstudies "BizStudies") ]
[Read Full Paper](https://pubsonline.informs.org/doi/epdf/10.1287/mnsc.2020.3885)
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