# Operations Management
**Source**: https://bm.hkust.edu.hk/bizinsight/tag/operations-management
**Parent**: https://bm.hkust.edu.hk/
[YU, Man](https://bm.hkust.edu.hk/faculty/yu-man)
[Too Good to Go: Combating Food Waste with Surprise Clearance](https://bm.hkust.edu.hk/bizinsight/2025/10/too-good-go-combating-food-waste-surprise-clearance)
[Operations Management](https://bm.hkust.edu.hk/bizinsight/tag/operations-management)
[Sustainability](https://bm.hkust.edu.hk/bizinsight/tag/sustainability)
[Consumer Behavior](https://bm.hkust.edu.hk/bizinsight/tag/consumer-behavior)
Too Good to Go (TGTG) is a food waste app that aims to connect consumers to stores and restaurants with surplus food that would otherwise be sent to landfills. Launched in Denmark in 2015, TGTG has expanded to 19 countries, amassing over 100 million users worldwide. A key ingenuity of TGTG is that it allows stores to sell ``surprise bags" composed of
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[Read More](https://bm.hkust.edu.hk/bizinsight/2025/10/too-good-go-combating-food-waste-surprise-clearance)
[ [BizTalks](https://bm.hkust.edu.hk/bizinsight/biztalks "BizTalks") ]
[Watch Video](https://video.ust.hk/watch?video=7B5BB5EA2EA2C644&embed=Y)
[Read Full Paper](https://papers.ssrn.com/sol3/papers.cfm?abstract_id=4573386)
[ZHANG, Hongtao](https://bm.hkust.edu.hk/faculty/zhang-hongtao)
LI, Tian
[Empowering Supply Chains: A Novel Wholesale Pricing Mechanism for Information Sharing](https://bm.hkust.edu.hk/bizinsight/2025/06/empowering-supply-chains-novel-wholesale-pricing-mechanism-information-sharing)
[Supply Chain](https://bm.hkust.edu.hk/bizinsight/tag/supply-chain)
[Information](https://bm.hkust.edu.hk/bizinsight/tag/information)
[Operations Management](https://bm.hkust.edu.hk/bizinsight/tag/operations-management)
Limited information sharing between retailers and their suppliers represents a critical bottleneck in the performance of supply chains. Working with a colleague, HKUST’s Hongtao Zhang proposes a novel wholesale pricing mechanism that will benefit both retailers and manufacturers and ultimately enhance supply chain efficiency. “Advances in information
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[Read More](https://bm.hkust.edu.hk/bizinsight/2025/06/empowering-supply-chains-novel-wholesale-pricing-mechanism-information-sharing)
[ [BizBites](https://bm.hkust.edu.hk/bizinsight/bizbites "BizBites") ]
[Watch Video](https://video.ust.hk/watch?video=9CF1F8D77A7AB305&embed=Y)
[Read Full Paper](https://onlinelibrary.wiley.com/doi/epdf/10.1111/poms.13901)
[CHOI, Jaeho](https://bm.hkust.edu.hk/faculty/choi-jaeho)
LEVINTHAL, Daniel
[Learning to Thrive through Generalization](https://bm.hkust.edu.hk/bizinsight/2025/02/learning-thrive-through-generalization)
[Organizational Studies](https://bm.hkust.edu.hk/bizinsight/tag/organizational-studies)
[Machine Learning](https://bm.hkust.edu.hk/bizinsight/tag/machine-learning)
[Operations Management](https://bm.hkust.edu.hk/bizinsight/tag/operations-management)
Learning from experience is critical for organizations to thrive in increasingly competitive markets. However, most studies of experiential learning focus on situations in which actors face a repeated event. Thanks to HKUST’s Jaeho Choi and a colleague, we now know much more about the power of learning through generalization in a world of novelty. “In the
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[Read More](https://bm.hkust.edu.hk/bizinsight/2025/02/learning-thrive-through-generalization)
[ [BizStudies](https://bm.hkust.edu.hk/bizinsight/bizstudies "BizStudies") ]
[Read Full Paper](https://pubsonline.informs.org/doi/epdf/10.1287/orsc.2022.1609)
[ZHANG, Hongtao](https://bm.hkust.edu.hk/faculty/zhang-hongtao)
LI, Tian
[Empowering Supply Chains: A Novel Wholesale Pricing Mechanism for Information Sharing](https://bm.hkust.edu.hk/bizinsight/2024/10/empowering-supply-chains-novel-wholesale-pricing-mechanism-information-sharing)
[Supply Chain](https://bm.hkust.edu.hk/bizinsight/tag/supply-chain)
[Information](https://bm.hkust.edu.hk/bizinsight/tag/information)
[Operations Management](https://bm.hkust.edu.hk/bizinsight/tag/operations-management)
Limited information sharing between retailers and their suppliers represents a critical bottleneck in the performance of supply chains. Working with a colleague, HKUST’s Hongtao Zhang proposes a novel wholesale pricing mechanism that will benefit both retailers and manufacturers and ultimately enhance supply chain efficiency. “Advances in information
...
[Read More](https://bm.hkust.edu.hk/bizinsight/2024/10/empowering-supply-chains-novel-wholesale-pricing-mechanism-information-sharing)
[ [BizStudies](https://bm.hkust.edu.hk/bizinsight/bizstudies "BizStudies") ]
[Read Full Paper](https://onlinelibrary.wiley.com/doi/epdf/10.1111/poms.13901)
MITHAS, Sunil
[CHEN, Yanzhen](https://bm.hkust.edu.hk/faculty/chen-yanzhen)
[LIN, Yatang](https://bm.hkust.edu.hk/faculty/lin-yatang)
SILVERIRA, Alysson De Oliveira
[A Timely Review of Causal Inference](https://bm.hkust.edu.hk/bizinsight/2024/07/timely-review-causal-inference)
[Operations Management](https://bm.hkust.edu.hk/bizinsight/tag/operations-management)
[Research](https://bm.hkust.edu.hk/bizinsight/tag/research)
Operations management (OM) research is increasingly drawing from a toolbox of econometric methods to test treatment effects. Offering guidance for future studies, HKUST’s Yanzhen Chen and Yatang Lin, together with colleagues, have surveyed the validity of such tools for establishing causality. Their recent review provides a much-needed summary for those
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[Read More](https://bm.hkust.edu.hk/bizinsight/2024/07/timely-review-causal-inference)
[ [BizStudies](https://bm.hkust.edu.hk/bizinsight/bizstudies "BizStudies") ]
[Read Full Paper](https://onlinelibrary.wiley.com/doi/epdf/10.1111/poms.13863)
OKAT, Deniz
VASUDEVAN, Ellapulli V.
[Going the Extra Mile](https://bm.hkust.edu.hk/bizinsight/2024/05/going-extra-mile)
[Finance and Growth](https://bm.hkust.edu.hk/bizinsight/tag/finance-and-growth)
[Operations Management](https://bm.hkust.edu.hk/bizinsight/tag/operations-management)
[Labor](https://bm.hkust.edu.hk/bizinsight/tag/labor)
[banks](https://bm.hkust.edu.hk/bizinsight/tag/banks)
In March 2021, concerns about excessive workload among junior analysts at Goldman Sachs once again highlighted the issue of long working hours in the finance industry. This followed previous instances, such as the tragic death of intern Moritz Erhard, which drew attention to grueling work conditions in investment banks. In response, many investment banks
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[Read More](https://bm.hkust.edu.hk/bizinsight/2024/05/going-extra-mile)
[ [BizBites](https://bm.hkust.edu.hk/bizinsight/bizbites "BizBites") ]
[Watch Video](https://video.ust.hk/watch?video=642330C728CD7BEA&embed=Y)
[Read Full Paper](https://pubsonline.informs.org/doi/full/10.1287/mnsc.2023.4774)
[HA, Albert](https://bm.hkust.edu.hk/faculty/ha-albert)
TONG, Shilu
WANG, Yunjie
[New Insights into Channels Used by Online Retailers](https://bm.hkust.edu.hk/bizinsight/2024/02/new-insights-channels-used-online-retailers)
[Online Retailing](https://bm.hkust.edu.hk/bizinsight/tag/online-retailing)
[Supply Chain](https://bm.hkust.edu.hk/bizinsight/tag/supply-chain)
[Retail Business](https://bm.hkust.edu.hk/bizinsight/tag/retail-business)
[Operations Management](https://bm.hkust.edu.hk/bizinsight/tag/operations-management)
With exponential growth in e-commerce sales, many retailers are increasing their use of online channels and social media for marketing and customer service operations. For example, Amazon and JD have launched livestreaming channels to promote their products via live video. However, the selling formats chosen by online retailers may differ. Shedding light on
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[Read More](https://bm.hkust.edu.hk/bizinsight/2024/02/new-insights-channels-used-online-retailers)
[ [BizStudies](https://bm.hkust.edu.hk/bizinsight/bizstudies "BizStudies") ]
[Read Full Paper](https://pubsonline.informs.org/doi/epdf/10.1287/msom.2021.1011)
OKAT, Deniz
[Going the Extra Mile: What Taxi Rides Tell Us about Long-hour Culture in Finance](https://bm.hkust.edu.hk/bizinsight/2023/10/going-extra-mile-what-taxi-rides-tell-us-about-long-hour-culture-finance)
[banks](https://bm.hkust.edu.hk/bizinsight/tag/banks)
[Finance and Growth](https://bm.hkust.edu.hk/bizinsight/tag/finance-and-growth)
[Operations Management](https://bm.hkust.edu.hk/bizinsight/tag/operations-management)
[Labor](https://bm.hkust.edu.hk/bizinsight/tag/labor)
Do you see lights in bank office buildings in Central are usually on all night even during weekends and long lines at taxi stands near bank offices around midnight? In US, Banks’ “protected-weekend” policies restrict junior bankers from working during weekends. How are they actually affected? Prof. Okat from Finance used taxi rides from bank addresses in New
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[Read More](https://bm.hkust.edu.hk/bizinsight/2023/10/going-extra-mile-what-taxi-rides-tell-us-about-long-hour-culture-finance)
[ [BizTalks](https://bm.hkust.edu.hk/bizinsight/biztalks "BizTalks") ]
[Watch Video](https://video.ust.hk/watch?video=9072B885EE5FA678&embed=Y)
[Read Full Paper](https://pubsonline.informs.org/doi/full/10.1287/mnsc.2023.4774)
LI, Xi
LI, Yanzhi
[CHEN, Ying-Ju](https://bm.hkust.edu.hk/faculty/chen-ying-ju)
[Optimizing Firms’ Inventory Strategies in an Era of Supply Chain Competition](https://bm.hkust.edu.hk/bizinsight/2023/06/optimizing-firms-inventory-strategies-era-supply-chain-competition)
[Supply Chain](https://bm.hkust.edu.hk/bizinsight/tag/supply-chain)
[Operations Management](https://bm.hkust.edu.hk/bizinsight/tag/operations-management)
[Competition](https://bm.hkust.edu.hk/bizinsight/tag/competition)
When consumers talk to each other, marketers listen. And when a product is portrayed as having human characteristics, consumers talk about it more favorably, say HKUST Jaideep Sengupta and colleagues. In a study with critical implications for marketers, communicators, and consumers, the authors show that portraying products as having human characteristics—in
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[Read More](https://bm.hkust.edu.hk/bizinsight/2023/06/optimizing-firms-inventory-strategies-era-supply-chain-competition)
[ [BizStudies](https://bm.hkust.edu.hk/bizinsight/bizstudies "BizStudies") ]
[Read Full Paper](https://pubsonline.informs.org/doi/epdf/10.1287/msom.2020.0954)
TAN, Yinliang
[XIONG, Yan](https://bm.hkust.edu.hk/faculty/xiong-yan)
GAO, Haibing
LI, Xi
ZHAO, Huazhong
[Supply and Demand: Increasing Sales by Limiting Capacity](https://bm.hkust.edu.hk/bizinsight/2023/03/supply-and-demand-increasing-sales-limiting-capacity)
[Operations Management](https://bm.hkust.edu.hk/bizinsight/tag/operations-management)
[Product and Production](https://bm.hkust.edu.hk/bizinsight/tag/product-and-production)
[Supply Chain](https://bm.hkust.edu.hk/bizinsight/tag/supply-chain)
[Retailing](https://bm.hkust.edu.hk/bizinsight/tag/retailing)
The rapid rise in the number of products globally has dramatically increased retailers’ demand for capacity. However, despite the continuous growth in the demand for products, the availability of retail space has not kept pace and the situation is only getting worse. One would assume then that such a shortage of capacity would negatively impact retailers
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[Read More](https://bm.hkust.edu.hk/bizinsight/2023/03/supply-and-demand-increasing-sales-limiting-capacity)
[ [BizStudies](https://bm.hkust.edu.hk/bizinsight/bizstudies "BizStudies") ]
[Read Full Paper](https://onlinelibrary.wiley.com/doi/epdf/10.1111/poms.13438)
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