# WANG, Xuan
**Source**: https://bm.hkust.edu.hk/faculty/wang-xuan
**Parent**: https://bm.hkust.edu.hk/bizinsight/bizstudies
WANG, Xuan
Associate Professor
Department of Information Systems, Business Statistics & Operations Management
[View Profile](https://isom.hkust.edu.hk/faculty-and-staff/directory/xuanwang)
### Recent Activities
CHEN, David
CHEN, Ruoran
WANG, Rowan
[WANG, Xuan](https://bm.hkust.edu.hk/faculty/wang-xuan)
[How Dynamic Server Assignment Boosts Service Efficiency](https://bm.hkust.edu.hk/bizinsight/2026/03/how-dynamic-server-assignment-boosts-service-efficiency)
To survive amid ever-increasing competition, service firms must reliably meet and exceed their customers’ expectations. With this in mind, HKUST’s Xuan Wang and colleagues explore how best to manage service systems with different types of server and priority customers. Their results will help service providers serve customers more efficiently and increase
...
[Read More](https://bm.hkust.edu.hk/bizinsight/2026/03/how-dynamic-server-assignment-boosts-service-efficiency)
[ [BizStudies](https://bm.hkust.edu.hk/bizinsight/bizstudies "BizStudies") ]
[Read Full Paper](https://pubsonline.informs.org/doi/10.1287/mnsc.2023.01228)
WANG, Shixin
[WANG, Xuan](https://bm.hkust.edu.hk/faculty/wang-xuan)
ZHANG, Jiawei
[Rigorous Validation of Flexible Manufacturing](https://bm.hkust.edu.hk/bizinsight/2023/05/rigorous-validation-flexible-manufacturing)
[Profitability](https://bm.hkust.edu.hk/bizinsight/tag/profitability)
[Product and Production](https://bm.hkust.edu.hk/bizinsight/tag/product-and-production)
[Manufacturers](https://bm.hkust.edu.hk/bizinsight/tag/manufacturers)
[Management Performance](https://bm.hkust.edu.hk/bizinsight/tag/management-performance)
Research by Xuan Wang of HKUST reveals how large manufacturers can benefit from flexible production systems. In collaboration with US-based scholars, Wang shows that the right kind of flexibility design allows firms with multiple plants and products to adapt to demand uncertainties. By using the methods presented in the paper, such firms can dodge the traps
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[Read More](https://bm.hkust.edu.hk/bizinsight/2023/05/rigorous-validation-flexible-manufacturing)
[ [BizStudies](https://bm.hkust.edu.hk/bizinsight/bizstudies "BizStudies") ]
[Read Full Paper](https://pubsonline.informs.org/doi/epdf/10.1287/msom.2020.0913)
[WANG, Xuan](https://bm.hkust.edu.hk/faculty/wang-xuan)
ASADPOUR, Arash
ZHANG, Jiawei
[Matching Supply with Demand](https://bm.hkust.edu.hk/bizinsight/2021/01/matching-supply-demand)
[Marketing Strategy](https://bm.hkust.edu.hk/bizinsight/tag/marketing-strategy)
[Online Information](https://bm.hkust.edu.hk/bizinsight/tag/online-information)
[Supply Chain](https://bm.hkust.edu.hk/bizinsight/tag/supply-chain)
Matching supply with demand is an important way to secure profits for businesses in many industries. However, supply–demand mismatch is common, because decisions about supplies are often made before demand is fully characterized. To address this problem, HKUST’s Xuan Wang and collaborators modeled how resource flexibility can be leveraged to reduce supply
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[Read More](https://bm.hkust.edu.hk/bizinsight/2021/01/matching-supply-demand)
[ [BizStudies](https://bm.hkust.edu.hk/bizinsight/bizstudies "BizStudies") ]
HE, Simai
SETHURAMAN, Jay
[WANG, Xuan](https://bm.hkust.edu.hk/faculty/wang-xuan)
ZHANG, Jiawei
[Finding the Right Balance: A Retailer’s Dilemma](https://bm.hkust.edu.hk/bizinsight/2019/07/finding-right-balance-retailers-dilemma)
Retailers are often faced with a trade-off between setup costs, which arise when placing an order, and the associated inventory holding costs. In operations literature, something that has received a considerable amount of attention is the joint replenishment problem (JRP), which is a certain class of retailer inventory problems that arise under various
...
[Read More](https://bm.hkust.edu.hk/bizinsight/2019/07/finding-right-balance-retailers-dilemma)
[ [BizStudies](https://bm.hkust.edu.hk/bizinsight/bizstudies "BizStudies") ]