TimelyCare for Students
Source: https://camhs.huhs.harvard.edu/our-services/timelycare/ Parent: https://camhs.huhs.harvard.edu/
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TimelyCare for Students
Harvard has partnered with TimelyCare, a virtual health and wellbeing platform, to expand access to no-cost mental health and wellness services for registered students.
ACCESS TIMELYCARE FOR STUDENTS
GENERAL INFORMATION
Harvard students who have paid for the Student Health Fee are eligible to access TimelyCare’s services:
- Scheduled Counseling: Up to 12 telehealth counseling visits fully covered each academic year (8/1-7/31).
- Psychiatry: Limited appointments with a TimelyCare prescriber, available by referral from CAMHS.
- Health Coaching: Unlimited sessions to address topics such as healthy eating, exercise/movement, sleep, physical wellbeing, substance use/misuse, and time management, among others.
- TalkNow: Unlimited 24/7 access to on-demand emotional support delivered by TimelyCare providers.
- Self-Care Content: Unlimited 24/7 access to guided self-care content, including videos and media on yoga, meditation, study and recovery essentials, TimelyBites, and TimelyTips, as well as group conversations led by TimelyCare providers.
- Peer Support Community: Unlimited 24/7 access to TimelyCare’s moderated student community forum.
Students are eligible for TimelyCare services if they (1) are active registered Harvard students, (2) have an active Harvard student email address, and (3) have Student Health Fee coverage.
To get started, register for an account via the TimelyCare website or mobile app using your Harvard student email address. Counseling and health coaching appointments are scheduled directly through the platform and are available during business hours, evenings, and weekends. Psychiatry appointments are available by referral from CAMHS. TalkNow, self-care content, and the peer support forum are available 24/7.
If you need support with scheduling appointments, prescription issues, login issues, connectivity problems, or any other technical matters, please contact the TimelyCare support team at (833) 4-TIMELY (833-484-6359)
Have you tried TimelyCare?To share any feedback about your experience with the TimelyCare offerings, please email Valerie Rice at vrice@huhs.harvard.edu
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TimelyCare FAQs
What is TimelyCare?
TimelyCare is the virtual health and well-being platform Harvard has partnered with to expand access to mental health and wellness services for students.
Who can use TimelyCare?
To be eligible for TimelyCare services, you must be an active registered Harvard student, have an active student Harvard email address, and have Student Health Fee coverage.
Note: Graduated students no longer have a valid student Harvard email address upon graduation and, therefore, are not considered active registered Harvard students.
How do I log in?
Go to https://app.TimelyCare.com/auth/login or download the TimelyCare app to access care. You must use your Harvard student email address to register for an account. If you have a secondary Harvard email address, please be sure to use your student email.
How much does a visit cost?
There is no cost associated with TimelyCare services.
Eligible students are covered for up to 12 no-cost counseling sessions each academic year (8/1-7/31) as well as unlimited health coaching and TalkNow sessions. Psychiatry services are available by referral from CAMHS. Self-guided wellness content and the peer community forum are available 24/7.
What can I be treated for?
TimelyCare’s providers can offer support for a wide range of common mental health concerns and, after talking to you, will decide on the best course of treatment.
What services are available?
- Scheduled Counseling: Eligible students are covered for up to 12 telehealth counseling sessions per academic year (8/1-7/31). Choose the day, time, and mental health provider that best works for you.
- Psychiatry: Appointments with a TimelyCare prescriber are available by referral from CAMHS. To get started, schedule an initial phone consult with CAMHS via the HUHS patient portal or by calling the CAMHS front desk at (617) 495-2042.
- Unlimited Health Coaching: You can schedule unlimited virtual appointments with a certified health coach to address concerns such as:
- Nutrition and healthy eating
- Weight management
- Stress management
- Substance use/misuse
- Goals for illness management
- Exercise/movement
- Sleep improvement
- Time management
- Unhealthy eating/disordered eating
- Goals for mental health management
- TalkNow: 24/7 access to on-demand emotional support delivered by TimelyCare providers.
- Self-Care Content: Visit the “Explore” page within TimelyCare for guided self-care content, including yoga and meditation sessions, as well as group conversations with our providers on a variety of health and well-being topics.
- Peer Support Community: Engage with your peers in a moderated community forum, a popular feature among university students.
Do I need to be referred by CAMHS to access TimelyCare services?
Students can schedule counseling and health coaching visits, as well as access TalkNow, self-care resources, and the peer support community, without a referral from CAMHS.
TimelyCare psychiatry services are available by referral from CAMHS.
Can I use TimelyCare if I am traveling abroad?
Several TimelyCare app features are available for registered students who are traveling internationally:
- Health Coaching
- Peer Community Forum
- TalkNow
- Self-Care Journeys and Wellness Content
However, mental health counseling and psychiatry are not available outside of the United States. Please refer to resources for international students seeking mental health support.
Students who would like to use the available TimelyCare app resources need to use a US-based phone and download the TimelyCare app before going abroad. If that is not an option, students can use the web platform at TimelyCare.com/harvard with a US-based VPN. Note: Students need to either use a U.S. phone to access the TimelyCare app or a U.S. VPN for the web platform at TimelyCare.com/harvard.
International SOS program: Harvard travelers can use International SOS or their provider’s insurance coverage, if applicable, to identify and connect with a local mental health professional. Under the International SOS program, travelers have access to up to five (5) emotional support counseling sessions. To access this service, contact International SOS by phone at +1-617-998-0000 or start a chat or phone call through the Assistance App. You should download the Assistance App before departure.