# Move in and pick up keys

**Source**: https://bolig.sio.no/en/information/moving-in
**Parent**: https://bolig.sio.no/en/

Are you going to move into student housing with us? Welcome! Here you can find out how you can collect the keys to your new housing.

## Table of contents

[Picking up keys](#2HS1gyxKBdodHOlpzLZaVs)
[Where can I pick up my keys?](#5m50IFrLagexjV5ZHLj7FA)
[SiO Customer Service Opening hours](#4u6xEiZYBVOPpNQINBVETc)
[What do I need to bring when picking up keys?](#60RNiWxSIFvvMIERxyzYr3)
[What needs to be in place before I can pick up my keys?](#6LJqlCQ9YWRsqnqNhBMO54)
[Parking when moving](#7Bi1TASI2gAZFnLTA7289n)

## Picking up keys

We will send you information about where, how, and when you can collect your keys via email no later than one day before your contract begins or before the agreed-upon handover date.

Check your junk mail if you cannot find the email in your inbox.

If you have not received an email the day before, please contact SiO Customer Service to arrange the handover.

### When can I collect the keys?

- You can collect the keys from 12:00 (noon) on the day your contract begins and within the next 14 days.
- If you wish to collect the keys on a different day than the contract starts, please contact SiO Customer Service.

### Are you unable to pick up the keys within these 14 days?

If you do not collect your keys within 14 days from the start of your contract, you risk losing your housing. Please contact SiO Customer Service to find a solution.

### Is someone else picking up your keys for you?

### Pick-up from a keybox:

We will send information on how to collect your keys from a keybox to the email address you have registered with SiO. You are free to share this information with a friend or relative, granting them access to collect the keys on your behalf.

### Pick-up from our reception or another pick-up location:

If your partner, a friend, or a relative is going to collect your keys on your behalf in the reception or another agreed-upon pick-up location, you need to send us an authorisation in advance. [Here you can find information on how to send us an authorisation](https://bolig.sio.no/en/information/authorisation).

## Where can I pick up my keys?

In most cases, you will collect keys from one of our key boxes.

You will find SiO Customer Service in Trimveien 4. The key boxes are outside of the building, to the left the main entrance.

We will place out the keys at 12:00 (noon) on the day your contract starts, or on the agreed pick-up date.

Keys that are not picked up will be removed from the key box at 08:00 the following day.

Some days, for example in January and August, we have a lot of students picking up their keys. Then we also use other pick-up locations or have key pick-up at SiO Customer Service. If this applies to you, you will be notified well in advance.

### Are you moving to Studenterhuset Schultz' gate?

There are two authorised persons at Studenterhuset Schultz’ gate who can give you keys on behalf of SiO. You can [contact them by email](mailto:FullmektigSchultz@sio.no) to arrange key pick-up.

## SiO Customer Service Opening hours

Send us a message and we will help you. Please call us if you need help immediately.

### Regular opening hours

Monday - Friday 10:00 - 12:00

### Phone

[+47 22 85 32 00](tel: +47 22 85 32 00)

### Reception

[Trimveien 4, 0372 Oslo](https://maps.app.goo.gl/HgDGv23D6E1ak6Tc6)

You will find the SiO Housing Reception to the left after entering the main door.

## What do I need to bring when picking up keys?

If you are going to pick up keys from a key box, we will send you the box number and PIN code via e-mail in advance.

If you are picking up your keys in our reception or another pickup location, it's important to bring valid ID with you.

### Approved ID

### All countries:

- Passport (not emergency Passport)

### Norway:

- Passport (not emergency passport)
- Norwegian ID-card
- Drivers’ license (issued after January 1 1998). Not the app
- Norwegian bank card (with personal ID-number, picture and signature)
- Norwegian Immigrant Passport (dark blue)
- Travel document for refugees (dark green)
- Norwegian military ID (Forsvarets ID-kort)

### **Nordic countries (Sweden, Denmark, Finland, Iceland, Greenland and Faroe Islands):**

- Passport (not emergency passport)
- Drivers’ license (issued after 1989)
- Swedish national identity card
- Finnish national identity card

### **Outside of Europe**:

- Passport (not emergency passport)
- NB! You *cannot* use residence permit cards as identification

### **Europe:**

- Passport (not emergency passport)
- National identity cards from the following European countries:

  - Austria
  - Belgium
  - Bulgaria
  - Croatia
  - Cyprus
  - Czech Republic
  - Estonia
  - Finland
  - France
  - Germany
  - Greece
  - Hungary
  - Italy
  - Latvia
  - Liechtenstein
  - Lithuania
  - Luxembourg
  - Malta
  - Monaco
  - Netherlands
  - Norway
  - Poland
  - Portugal
  - Romania
  - San Marino
  - Slovakia
  - Slovenia
  - Spain
  - Sweden
  - Switzerland
  - Ukraine

### Non-approved ID

### **What is** ***not*** **accepted as ID?**

- When meeting in person, you need to bring physical ID
- When meeting in person, we do *not* accept pictures of your ID
- We do *not* accept apps, such as drivers´ licence app or student ID app
- We do *not* accept ID in the BankID-app
- We do *not* accept residence permit cards
- We do *not* accept drivers´ licences from non-Nordic countries
- Student cards *cannot* be used as identification

## What needs to be in place before I can pick up my keys?

- You need to have been admitted to a study program at [an institution affiliated with SiO](https://www.sio.no/en/about-sio/Associated-educational-institutions).
- You need to have paid the semester fee to SiO.

### Have you not received a response to your study application yet?

If you haven't received a response yet, we consider your study application as valid documentation.

### Have you not paid your semester fee yet?

If the deadline for paying the semester fee has not passed, you must be able to provide documentation that you have been admitted to a study program at an institution affiliated with SiO.

## Parking when moving

If you are going to use a car for moving, you need a temporary parking permit through Apcoa's parking app.

You can get a parking code for the app from SiO Customer Service if needed.

NB! Please note that not all of our student houses and villages have parking spaces!

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