Conflict Management
Source: https://www.uva.nl/en/shared-content/subsites/amsterdam-business-school/en/open-programmes-abs/conflict-management/conflict-management.html Parent: https://www.uva.nl/en/education/for-professionals/professional-development.html
Masterclass
Conflict Management
Conflict is a natural part of personal and professional life. Learn to manage it effectively in our 2-day masterclass. We will explore common sources of conflict, as well as barriers (and gateways) to conflict resolution. You will gain practical knowledge and hands-on experience that will ultimately reduce your time spent managing conflicts.
Study costs
€2,190 - €2,490
Duration of study
2 days
Language of instruction
English
Start date
30 March 2026
Location
Discounts available for this masterclass
Download the online brochure Apply now
Why join this masterclass?
Practical skill development
What?
Learn to navigate conflicts with confidence through hands-on experiences.
Expert instruction
Who?
Benefit from Dr. Richard Ronay's wealth of knowledge and dynamic teaching style.
Tailored for professionals
How?
Tailored to empower employees, managers, and leaders in various industries.
Improve efficiency and time management
How?
Improve organisational efficiency by reducing time spent managing conflicts.
Practical information
- Group: maximum 20 participants
- Certificate: you will receive a Certificate of Attendance from the University of Amsterdam
- We offer the option to arrange accommodation.
Lecture dates
- Course days: from 09:00 – 17:00
- Spring 2026: Monday 30 and Tuesday 31 March
- Autumn 2026: Monday 26 and Tuesday 27 October
For whom?
This masterclass is intended for working professionals who seek to improve their conflict management skills. Think of employees who are struggling with colleagues, managers who have to address team-level conflict, or leaders who need to deliver difficult information. The ability to systematically manage conflict with confidence is relevant for all industries and role descriptions.
Need help?
Reach out to us, so we can give you more insight into this masterclass. We respond within 2 business days.
Jannice Daha LLM\ E: executive-education@uva.nl\ T: +31 (0)6 4834 9056
" The masterclass provides useful insights into self-reflection and helps you become more aware of how you feel and react when facing conflict—awareness that can ultimately influence the outcome. "
Brendan O’Keeffe, Director Operations at CSMART Read Brendan's full review
What will you learn?
- Identifying common conflict sources and understanding their origins.
- Using interest-based approaches to prevent future conflicts.
- Managing emotions and enhancing your emotional intelligence.
- Improving communication skills for better understanding and assertiveness without confrontation.
" A very interesting masterclass that will further open your mind about human behavior and the underlying psychology in the setting of leading others. "
Andras Heijink, orthopaedic surgeon and health care administrator
Teaching staff
Dr. Richard Ronay
Dr. Richard Ronay is an Associate Professor at the Amsterdam Business School. He draws on 30 years of international teaching experience in psychology, negotiation, and conflict management. He engages students with interactive learning, winning the Lecturer Trophy annually since 2019. Beyond teaching, he contributes to the European Negotiation Hub and advises private and government entities on negotiation and conflict matters.
Dr. R.D. (Richard) Ronay
Faculty of Economics and Business
Sectie Leadership & Management
r.ronay@uva.nl +31 (0)20 525 5491
" A short but valuable dive into Conflict Management theory, with plenty of directly applicable insights on the side. It motivates me to dig deeper. "
Aart Jan Koppert, Internationaal Theater Amsterdam
Fees
Fees vary depending on when you sign up.
Spring 2026
| Tuition* | Application deadline | Start date | |
| Early bird fee | €2,190 | 30 January 2026 | 30 March 2026 |
| Standard fee | €2,490 | 29 March 2026 | 30 March 2026 |
* The fee is VAT-exempt.
Alumni get a 10% discount
UvA Alumni receive a 10% discount on the standard fee. Please note that this discount cannot be combined with the early bird discount.
Stay updated
Sign up for our newsletter to get updates on the latest programmes and opportunities of the Amsterdam Business School.