# Supporting You Every Step of the Way

**Source**: https://www.ela.auckland.ac.nz/student-support
**Parent**: https://www.ela.auckland.ac.nz/

[Student Services](#student-services)[Study Centre](#study-centre)[Orientation](#orientation)[Student Engagement](#social-engagement-wellbeing)

Student Services

## Empowering Your Success at ELA

[### Reception

If you need any help, go to reception first, they are always happy to help students. If they can’t help you, they will direct you to the appropriate person.](#)

### Pastoral Care

Our Student Services team can help you with any issues you may face while studying at ELA. They are available to talk to through a variety of apps or text, are happy to help students with any questions or support they need, and will help you get the most out of your study experience, whether online or on-campus.\
\
ELA has agreed to observe and be bound by the New Zealand Government's Education (Pastoral Care of International Students) Code of Practice. A copy of the Code can be found through [HERE.](https://www2.nzqa.govt.nz/tertiary/the-code/)

[### Academic Support

You can always make an appointment to meet a senior teacher either online or on-campus to talk about your study and your progress. Our senior teachers are highly qualified English language professionals with postgraduate teaching pathways and will be happy to support your study goals.](#)

Study Centre

## Gain Support and Guidance
at ELA's Study Centre

ELA’s Study Centre offers various opportunities for students to improve their English skills. This is the central hub for students to access a range of interactive and engaging activities both inside and outside the school. Students can practice their English conversation with Meet2Chat sessions, led by University of Auckland volunteers twice a week. Students are also able to enjoy ELA organised extra-curricular activities to practice their English in real-life situations. Students have access to be able to view, review and book all study centre activities online through our Student Experience Course.

[Study Centre Opening Hours

Our on-site Study Centre is open five days a week from 8:00am to 4:00pm.](#w-tabs-0-data-w-pane-0)[Study Centre Workshops

Students can attend workshops on a variety of topics such as, employment skills, academic language skills, spoken communication skills. These are running three times a week by experienced facilitators and are adapted to suit the needs and goals of students.](#w-tabs-0-data-w-pane-1)[Support and Resources

Our study centre serves as a hub for improving your English proficiency. You can ask questions related to your studies, Canvas, or online learning, and get guidance. Lauren, our qualified English language teacher and study centre coordinator, can provide support and various resources to help you achieve your study goals.](#w-tabs-0-data-w-pane-2)[Available Resources

The study centre contains resource books, graded readers and workshop materials.](#w-tabs-0-data-w-pane-3)

Orientation

## Seamless Start at ELA: Your First-Day Orientation and Resources

On your very first day, our welcoming team is here to make sure you feel at ease, on campus. We'll send you a helpful welcome pack via email before you begin. Plus, we offer an IT workshop to guide you in setting up your log-ins and passwords for accessing CANVAS, which is ELA's online learning system.\
\
During orientation, we'll cover everything you need to get started at ELA, such as details about your courses, online activities, and getting to know your classmates. And, don't worry, we also provide a question and answer session to assist you in understanding your course.

Student Concerns

## ELA Problem-Solving Guidelines

If you have any concerns about how you are treated by ELA, please follow the steps below. You are able to raise a concern individually or in a group. You can also bring a support person.

Step 1: Talk to the person involved

Most issues can be resolved through open and honest communication

If you would like to speak to someone in your first language, ELA can organise this

Step 2: Ask to speak with a member of the Senior Leadership Team

Depending on the issue, this could be the Academic Manager, Student Experience and Campus Manager, Business Development Manager, or the Director

You can raise any concerns individually, with a support person or as a group

This manager will then take time to investigate your issue

Step 3: Additional Contacts

Our school is a member of English New Zealand. If you have a complaint that we haven’t been able to resolve, you may wish to write to our professional body and ask for assistance using [admin@englishnewzealand.co.nz](mailto:admin@englishnewzealand.co.nz)

If you believe the issue has not been resolved fairly, you can contact [Study Complaints](https://www.studycomplaints.org.nz/), a free and independent complaints service. It is funded by the Ministry of Education

## Social activities at ELA

ELA  students are encouraged to join regular social activities and special events. Activities are a great chance to practice English and meet other students outside class hours. Activities and events for on-campus students vary by time of year but can include BBQs, movie sessions, museum visits, and beach trips, as well as festive parties at ELA such as Halloween and Christmas parties. ELA students can also access many of the [200+ University clubs and societies.](https://www.auckland.ac.nz/en/on-campus/life-on-campus/clubs-societies.html)

Student Engagement

## Connecting Students and Ensuring Wellbeing

Fostering Community and Ensuring Safety at ELA

### Student Social Activities

ELA students can take part in a variety of social, cultural and sporting activities at ELA and on the wider University campus.

[Find out more](#)

### Safe and Supported Students

At ELA, We Understand that Student Wellbeing Drives Success. Discover More About How the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021 Informs Our Practices.

[The Code](https://www2.nzqa.govt.nz/tertiary/the-code/)

[Goals & Strategies](https://cdn.prod.website-files.com/65529643ec56b0b09fabe83b/6750f86134d1f21662295366_ELA%20Wellbeing%20and%20Safety%20Goals%20and%20Strategies%20V4.pdf)

[Code Review](https://cdn.prod.website-files.com/65529643ec56b0b09fabe83b/6997c56570364258ae1564c8_Self-review%20Summary%202025.pdf)

Quick Links

## You Might Also Be Interested In

[About ELA](https://www.ela.auckland.ac.nz/campus-life-about-us)

[Our Courses](https://www.ela.auckland.ac.nz/study-with-ela)

[Student Life](https://www.ela.auckland.ac.nz/student-support)

[Agents](https://www.ela.auckland.ac.nz/application/ela-registered-agents)

[Latest News](https://www.ela.auckland.ac.nz/news)

[Study in NZ](https://www.ela.auckland.ac.nz/campus-life-living-in-auckland)

[Testing](https://www.ela.auckland.ac.nz/test-centre)

[Application](https://www.ela.auckland.ac.nz/application/students)

English Language Academy

# Start Your English Language Journey

Choose your English language course and apply to start learning.

[Apply Now](https://www.ela.auckland.ac.nz/application/students)

[Ask a Question](https://www.ela.auckland.ac.nz/contact)