Metadata
Title
Learning technology support
Category
general
UUID
d5d490bb805a42d9a7e28c3f9fde2896
Source URL
https://teachwell.auckland.ac.nz/support/learning-technology-support/
Parent URL
https://teachwell.auckland.ac.nz/
Crawl Time
2026-03-16T03:49:17+00:00
Rendered Raw Markdown 
# Learning technology support

**Source**: https://teachwell.auckland.ac.nz/support/learning-technology-support/
**Parent**: https://teachwell.auckland.ac.nz/

[Support](https://teachwell.auckland.ac.nz/support/)

menu

1. [Home](https://teachwell.auckland.ac.nz)
 — 2. [Support for teaching](https://teachwell.auckland.ac.nz/support/)
 — Learning technology support

# Learning technology support

Technical support is available for some learning technologies on request.

## On this page

- [Canvas](#canvas)
- [Ed Discussion](#ed-discussion)
- [Faculty Access Portal](#faculty-portal)
- [FeedbackFruits](#feedbackfruits)
- [H5P](#h5p)
- [Inspera](#inspera)
- [Lecture room equipment](#lecture-room-equipment)
- [Library Resources app](#library-resources-app)
- [Lucid for Education](#lucid)
- [NVivo](#nvivo)
- [Panopto](#panopto-support)
- [Perusall](#perusall)
- [Piazza](#piazza)
- [Talis reading lists](#talis)
- [Turnitin](#turnitin)
- [VPN (FortiClient software)](#vpn)

## Canvas

### Drop-in sessions and workshops

Our in-house experts from Ranga Auaha Ako, Learning and Teaching Design Team, and the Learning Technologies Team hold regular training sessions for staff. Find out when these are held.

[Canvas Essentials](https://teachwell.auckland.ac.nz/calendar_event/canvas-essentials/) [Canvas Baseline Practices](https://teachwell.auckland.ac.nz/calendar_event/introduction-to-canvas-baseline-practices/) [Design Blocks](https://teachwell.auckland.ac.nz/calendar_event/canvas-design-blocks-training/) [Canvas Assessment](https://teachwell.auckland.ac.nz/calendar_event/canvas-training-session-digital-assessment/) [Marking & Grading](https://teachwell.auckland.ac.nz/calendar_event/canvas-marking-grading/) [Submitting final grades](https://teachwell.auckland.ac.nz/calendar_event/final-grades-drop-in/)

#### Recordings from previous sessions

Recordings are hosted in Panopto. Staff login required.

- [Canvas Essentials](https://auckland.au.panopto.com/Panopto/Pages/Sessions/List.aspx#folderID=%22535c868a-5c6b-41e2-a5f5-b16a0022e786%22 "login required")
- [Canvas Assessment](https://auckland.au.panopto.com/Panopto/Pages/Sessions/List.aspx#folderID=%22f1017002-e1e2-489c-beac-b16a0024b6ca%22 "login required")
- [Canvas Marking & Grading](https://teachwell.auckland.ac.nz/resources/assessment/marking-grading/ "login required")

### Canvas in-person support

Book a 45-minute one-to-one online Canvas coaching session with Functional Analyst Dan Stark. Topics might include: course ‘building’, accessibility, plugins/LTIs, grading tools, and more.

Monday–Friday\
10am–4pm (as arranged)\
MS Teams

[Book a session](https://outlook.office365.com/owa/calendar/CanvasCoaching@auckland.ac.nz/bookings/ "login required")

### Staff Service Centre (SSC)

For help with University of Auckland-specific Canvas questions, e.g., Single sign-on, student enrolment, University of Auckland tools such as the Final Grades Tool and UoA Toolbox, please call or log a ticket.

Call SSC on ext. 86000 or +64 9 923 6000

Monday–Friday\
7.30am–6pm

[Log a ticket\*](https://uoaprod.service-now.com/sp?id=sc_category&sys_id=5d557dba4f2f7e00ef5cfaf11310c79f&catalog_id=e0d08b13c3330100c8b837659bba8fb4 "login required")

\* Before requesting access to Canvas courses, please refer to [People in your course: Roles and permissions](https://teachwell.auckland.ac.nz/support/learning-technologies/canvas/people-in-your-course/).

### 24-hour Canvas Hotline

Contact the Canvas Hotline for help with: Getting started with Canvas, Canvas interface and features. Log into Canvas for online live chat from the Canvas Help menu.

At the bottom of the right-hand side menu, look for **Help**, then **Chat with Canvas Support (staff)**.

7 days\
24 hours\
Online chat

[Start a Live Chat](https://canvas.auckland.ac.nz/ "login required")

### Canvas documentation

The Canvas vendor provides comprehensive self-help documentation for teachers.

[Instructor guides](https://community.instructure.com/en/kb/canvas-lms-instructor-guide)

### Course and assessment design

Learning designers at Ranga Auaha Ako, Learning and Teaching Design Team are available to help you with course and assessment design, Canvas Baseline Practices, student engagement strategies, and more.

[TeachWell Consult](https://teachwell.auckland.ac.nz/support/ranga-auaha-ako/teachwell-consult/)

### Canvas courses: Staff Access Upload Tool

The Staff Access Upload Tool is a feature of the Canvas Management Console enabling course access authorisers to grant staff access to Canvas courses quickly and efficiently. Group Services: administrators, team leaders, and managers can use the tool to add [staff roles in Canvas](https://teachwell.auckland.ac.nz/canvas/people-in-your-course/).

These options will provide additional support for those who need it:

- [Staff Access Upload Tool documentation](https://canvas.auckland.ac.nz/courses/15995/pages/bulk-access-instructions-2 "login required") (self-directed help)
- [Drop-in sessions](https://teachwell.auckland.ac.nz/calendar_event/bulk-access-tool-drop-ins/) (held towards the end of each semester)
- [Request Canvas training](https://uoaprod.service-now.com/esc?id=sc_cat_item&sys_id=b3210dfa4feb7e00ef5cfaf11310c7a2&sysparm_category=5d557dba4f2f7e00ef5cfaf11310c79f "login required") (for one-to-one Support)

## Ed Discussion

For more information and self-help guides:

- Visit the vendor site for documentation: <https://edstem.org/help>\
  *\* Login is required. Select **Australia** as your documentation location then enter your **University of Auckland staff email address**, e.g., username@auckland.ac.nz. You will be sent a login link.*
- Email the vendor: [team@edstem.org](mailto:team@edstem.org)

Training was held for UoA staff on 23 January 2025. Visit Panopto for the recording (staff login required).

- [Watch the recording](https://auckland.au.panopto.com/Panopto/Pages/Viewer.aspx?id=0a997f16-0b06-4045-88f2-b26e002742c4 "login required")

## Faculty Access Portal

The Faculty Access Portal is part of the University’s disability case management system, which allows course coordinators and course directors to securely view students’ learning and teaching adjustments.

Eilidh Thorburn from Student Disability Services held a drop-in session for staff in June 2024.

- [View the recording](https://teachwell.auckland.ac.nz/resources/students-with-disabilities/#how-to-use)

## FeedbackFruits

### 24/6 live support

In FeedbackFruits, look for the chat icon in the lower-left hand corner. This will connect you with their 24/6 live-support service (Monday – Saturday), where you can send a direct message to their team.

Review the self-help [FeedbackFruits learning resources](https://teachwell.auckland.ac.nz/support/learning-technologies/feedbackfruits/).

## H5P

Self-paced learning is available through SharePoint: [Create interactive online learning activities with H5P](https://uoa.sharepoint.com/sites/LearnH5P "login required")

If you or colleagues would like guidance on achieving teaching goals with h5p or other tools, you can request a [TeachWell Consult](https://teachwell.auckland.ac.nz/support/ranga-auaha-ako/) session with a Learning Designer from Ranga Auaha Ako | Learning and Teaching Design Team.

If you experience technical issues (for example, login issues) you can log a ticket with the Learning & Teaching Enterprise team for [technical support](https://uoaprod.service-now.com/sp?id=sc_cat_item&table=sc_cat_item&sys_id=0e6fb8fa4feb7e00ef5cfaf11310c78a "login required").

Throughout the year, the team at H5P are hold a series of live webinars. You will also find recordings from earlier webinars.

[H5P live webinars](https://teachwell.auckland.ac.nz/calendar_event/h5p-live-webinars/)

### Recordings from past H5P events at UoA

In February 2025, Trond Skeie from the H5P Customer Success Team demonstrated Multipoll:

- [H5P Multipoll](https://auckland.au.panopto.com/Panopto/Pages/Viewer.aspx?id=6e2877ba-d2e0-42e4-9c25-b28f01825655 "login required")

In September 2025, a session for UoA staff was held on H5P Live Engagement Tools:

- [Watch the recording](https://auckland.au.panopto.com/Panopto/Pages/Viewer.aspx?id=7b70d5a5-bb60-4fcb-aaea-b3550170e2b4 "login required")

In 2021, the Faculty of Medical and Health Sciences ran several H5P workshops. The recordings are available on the FHMS Teaching and Learning Community website.

- [H5P Interactive course presentations](https://canvas.auckland.ac.nz/courses/16839/assignments/251857 "login required")
- [H5P Interactive live multi-polls](https://canvas.auckland.ac.nz/courses/16839/assignments/253197 "login required")
- [H5P interactive image and text ‘drag and drop’](https://canvas.auckland.ac.nz/courses/16839/assignments/253862 "login required")
- [H5P Interactive videos](https://canvas.auckland.ac.nz/courses/16839/assignments/237769 "login required")
- [A brief intro to H5P reporting / analytics and how that has informed H5P content design](https://canvas.auckland.ac.nz/courses/16839/assignments/234315 "login required")

## Inspera

- For common questions see the [Inspera FAQs on the staff Intranet](https://www.auckland.ac.nz/en/intranet/teaching/examinations/inspera/faqs.html "login required").
- Visit the [Inspera Staff Development Hub](https://uoa.sharepoint.com/sites/InsperaOnlineAssessments/SitePages/Inspera-online-assessments.aspx "login required") for guides on authoring your exam.

For in-house Inspera support (including a schedule of staff drop-in sessions during test or exam times), please see the contact details for the Inspera support team on the Staff Intranet.

[Inspera technical support](https://www.auckland.ac.nz/en/intranet/teaching/examinations/inspera.html "login required")

## Lecture room equipment

This guide will help you familiarise yourself with the lecterns. It also includes a link to request support.

- [Guide to lecture room equipment](https://teachwell.auckland.ac.nz/resources/recording-teaching-materials/ltr/#guide)
- [Attend a scheduled demonstration](https://teachwell.auckland.ac.nz/calendar_event/lecture-theatre-equipment-familiarisation-sessions/)

For reporting faults or to request training, please see the [support options for room equipment](https://teachwell.auckland.ac.nz/resources/recording-teaching-materials/ltr/#support).

## Library Resources app

If you have any questions about the Library Resources app or the Library Subject Guides, please get in touch with us using this form.

[Ask us](https://www.forms.auckland.ac.nz/en/public/library/ask-us.html)

## Lucid for Education

We recommend this self-paced course for getting started with Lucid:

- [Introduction to Lucid in Canvas](https://lucid.instructure.com/courses/483)

A session for UoA staff was held in September 2025 for transitioning from Padlet to Lucid:

- [Watch the recording](https://auckland.au.panopto.com/Panopto/Pages/Viewer.aspx?id=c4db6d7e-e8ee-4823-b80b-b35c00152887 "login required")

Support from the Lucid team is available to teachers via: [support@lucidchart.com](mailto:support@lucidchart.com)

Occasional live sessions are offered by the Lucid vendor or the Community of Practice.

[Join an online session](https://teachwell.auckland.ac.nz/calendar_event/lucid-for-education/)

## NVivo

Training for NVivo is facilitated by Organisational Development through Hono Learning. Staff login required.

[NVivo Core Skills](https://wd102.myworkday.com/auckland/learning/course/19ae445f5ab510011e2b9ac3ef170000?type=9882927d138b100019b6a2df1a46018b "login required")

Postgraduate students can submit an [expression of interest](https://www.forms.auckland.ac.nz/en/student/human-resources/od-expression-of-interest-in-workshops.html "login required") to attend NVivo training.

The Research Hub has instructions for installing NVivo on your [work computer](https://research-hub.auckland.ac.nz/research-software-and-computing/software-and-network-access-for-your-computer) and also your personal [work-at-home computer](https://research-hub.auckland.ac.nz/research-software-and-computing/research-software/nvivo). Installation troubleshooting is available for UoA devices through [logging a ticket](https://uoaprod.service-now.com/esc?id=sc_cat_item&sys_id=3509fe15db15bf4029f117564a96190d "login required") with the Staff Service Centre.

## Panopto support

Panopto support is available on request.

The Panopto support team:\
Mon–Fri, 9am–10pm NZT\
Email: [support@panopto.com](mailto:support@panopto.com)

Staff Service Centre (SSC), Please call or log a ticket.\
Phone ext. 86000 or +64 9 923 6000\
Mon–Fri, 7:30am–6pm

[Log a ticket](https://uoaprod.service-now.com/sp?id=sc_cat_item&sys_id=13782c0ddb568d10e836be37f49619ec&sysparm_category=5d557dba4f2f7e00ef5cfaf11310c79f "login required")

If you would like an overview of Panopto, we have recordings from faculty seminars that were held during its rollout. [Previous recordings](https://auckland.au.panopto.com/Panopto/Pages/Sessions/List.aspx#folderID=%2217bca250-bf80-4e17-841b-ae4600a8cf33%22 "login required")

## Perusall

If you have any questions or need assistance with Perusall, don’t hesitate to reach out to [support@perusall.com](mailto:support@perusall.com). Additionally, for demonstrations and training inquiries, as well as settings configurations, scoring, or group settings, you can contact [nolan@perusall.com](mailto:nolan@perusall.com).

- [Self-help resources](https://teachwell.auckland.ac.nz/learning-technologies/perusall/)

In January and February 2026, the team at Perusall are holding webinars from introductory- to mastery-level users. Sessions are live-streamed from the US so choose the session that best suits NZ time. Registrants will also receive a link to the recordings.

[Register for the sessions](https://www.perusall.com/academy)

## Piazza

If you have any questions or need assistance with Piazza, staff should email the vendor for support: [team@piazza.com](mailto:team@piazza.com)

## Talis reading lists

For links to user guides and the knowledge base articles, please [visit the Staff Intranet](https://www.auckland.ac.nz/en/intranet/teaching-research/talis-reading-lists.html "login-required").

A self-paced guide to using Talis is available through the [Talis 101 course in Canvas](https://canvas.auckland.ac.nz/courses/129682 "login-required").

An [in-person workshop](https://teachwell.auckland.ac.nz/calendar_event/talis-101-the-basics/) is also offered ahead of each semester.

For help with Talis (for staff), please contact Libraries and Learning Services | Te Tumu Herenga.

[Request Talis support](https://www.forms.auckland.ac.nz/en/public/library/ask-us.html)

## Turnitin

Teachers were required to migrate their Turnitin LTI assignments to the Turnitin Plagiarism Review tool in Canvas before 1 July 2024. To support the transition we ran drop-in sessions for staff. One of these sessions was recorded.

- [View the recording](https://teachwell.auckland.ac.nz/learning-technologies/turnitin/)

For additional support, please log a request with the Teaching Technologies Team.

[Request Turnitin support](https://uoaprod.service-now.com/sp?id=sc_cat_item&sys_id=0e6fb8fa4feb7e00ef5cfaf11310c78a&sysparm_category=5d557dba4f2f7e00ef5cfaf11310c79f "login required")

## VPN service (FortiClient software)

Support options for FortiClient VPN software.

- **Staff** – request support through [Staff Service Centre](https://uoaprod.service-now.com/sp?id=sc_cat_item&sys_id=3509fe15db15bf4029f117564a96190d&sysparm_category=7b81989c4f27ba00c9c4aa811310c7ee).
- **Postgraduate students** – request support through the [Student IT Hub](https://www.auckland.ac.nz/en/students/student-support/student-it-hub/in-person-support.html).
- If you have encountered problems with FortiClient on non-University-supplied devices, you may have an older version of the software. Follow the steps from page 10 of the instruction document provided to the [VPN Service page](https://www.auckland.ac.nz/en/students/academic-information/postgraduate-students/postgraduate/postgraduate-support-and-services/vpn-service.html) to ensure your software is up to date.

## On this page

- [Canvas](#canvas)
- [Ed Discussion](#ed-discussion)
- [Faculty Access Portal](#faculty-portal)
- [FeedbackFruits](#feedbackfruits)
- [H5P](#h5p)
- [Inspera](#inspera)
- [Lecture room equipment](#lecture-room-equipment)
- [Library Resources app](#library-resources-app)
- [Lucid for Education](#lucid)
- [NVivo](#nvivo)
- [Panopto](#panopto-support)
- [Perusall](#perusall)
- [Piazza](#piazza)
- [Talis reading lists](#talis)
- [Turnitin](#turnitin)
- [VPN (FortiClient software)](#vpn)

*Page updated 16/02/2026 (minor edit)*