# Information and Digital Group (IDG)

**Source**: https://warwick.ac.uk/services/idg/
**Parent**: https://warwick.ac.uk/departments/services/

[## GreenIT status: normal](https://warwick.ac.uk/services/idg/it-status/ "Click for more information")

[Service Portal](https://warwick.service-now.com/sp)[Report an incident or fault](https://warwick.service-now.com/sp?id=sc_category&sys_id=3f598374fb6072102931fcdcbeefdcf5&catalog_id=-1&spa=1)[My tickets](https://warwick.service-now.com/sp?id=requests)[Knowledge Base](https://warwick.service-now.com/kb)

For urgent need, please call 024 7657 3737

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## Welcome to the Information & Digital Group

We aim to be the trusted partner delivering innovative and effective digital services and solutions that empower our students, academics, research communities and staff to maximise their potential and achieve excellence. Please visit our [About pages](https://warwick.ac.uk/services/idg/about/) to find out more, including information about our [Leadership Team](https://warwick.ac.uk/services/idg/about#leadershipteam).

[**Digital First Culture**](https://warwick.ac.uk/services/idg/about#digitalfirst)

[**Innovative Digital Library**](https://warwick.ac.uk/services/idg/about#digitallibrary)

[**Amplify & Accelerate Data Innovation**](https://warwick.ac.uk/services/idg/about#datainnovation)

[**Perfecting the Digital Twin**](https://warwick.ac.uk/services/idg/about#digitaltwin)

## [Business Engagement](https://warwick.ac.uk/services/idg/about/business-engagement)

Own and drive the overall relationship with our faculties/business units, Strategic Vendor Management and Office of the CIO

## [Infrastructure and Operations](https://warwick.ac.uk/services/idg/about/infrastructure-operations)

Development and maintenance of IT systems, networks and hardware ensuring they remain highly available and meet agreed SLAs

## [Portfolio Delivery](https://warwick.ac.uk/services/idg/about/portfolio-delivery)

Define the processes, tools and standards for all IDG programmes ensuring they deliver on time and to cost and quality

## [Warwick Data and AI Labs](https://warwick.ac.uk/services/idg/about/data-labs)

Management of the University data and AI strategy, governance and quality. Developing policies and procedures for collection, storage and analysis of data