Parents and guardians
Source: https://warwick.ac.uk/services/wss/parents/ Parent: https://warwick.ac.uk/services/wss/
Supporting your young person at Warwick
Coming to university can be a big adjustment, both for your young person and for you.
As parents or carers of students at the University of Warwick, we understand that you want your young person to feel able to achieve their best. As a University, we are committed to providing a supportive environment for all.
Sometimes, students encounter personal or academic difficulties. The University has a number of specialist support services to aid students through challenging times, and enable them to fulfil their potential.
A comprehensive and holistic support...
Support services communicate closely with each other (within the bounds of confidentiality) to provide comprehensive and holistic support and will refer students where appropriate. A student may choose to access support via any of the below services.
Personal Tutor or SupervisorWellbeing and Student SupportDean of Students' OfficeResidential CommunityUniversity Health CentreMultifaith ChaplaincyStudents’ Union Advice CentreStudent Funding SupportCommunity SafetyReport + SupportImmigration and Compliance
Personal Tutor or Supervisor
An academic staff member based in the student’s department, providing support and guidance on academic progress, personal development, and employability skills.
Learn more about personal tutors and supervisors
Wellbeing and Student Support
We provide a range of services that can help your young person to develop the personal resources and skills they need to navigate the challenges of student life.
Dean of Students' Office
The Dean of Students' Office plays a key role in enhancing the student learning experience at Warwick. With a dynamic team of academic, professional services staff, and students, the Dean of Students' Office provides strategic leadership for academic support through the personal tutoring system and the institution’s Inclusive Education approach.
Read more about the Dean of Students' Office
Residential Community
Living alongside students in University accommodation, the Residential Community team provides 24/7 support and organises community-building events. Our Residential Community Assistants (RCAs), who are current Warwick students, offer peer support and can be found in residences or Residences’ Hubs, wearing pink t-shirts/hoodies.
Learn more about the Residential Community Team
University Health Centre
Located at the heart of campus, the University Health Centre is an NHS service providing GP and other healthcare services to students living on campus or within the catchment area, as well as staff (and their families) residing on campus.
See eligibility and how to register
Multifaith Chaplaincy
The Multifaith Chaplaincy provides a welcoming space for reflection, support, and community. Whether your young person is seeking quiet time, socialising with friends, or speaking with a Chaplain in confidence, everyone is welcome, regardless of faith or belief. They can enjoy a hot drink, meet new people, and find the support they need.
Discover more about our Chaplaincy
Students’ Union Advice Centre
The Warwick Students' Union (WSU) Advice Centre, part of the Students' Union, offers free, independent support throughout your young person's University journey. Our Advisors, who are not employed by the University, provide guidance on any issues affecting their student experience, with support available via email, phone, or face-to-face appointments.
Explore the Students' Union Advice Centre
Student Funding Support
The Student Funding Support team provides expert advice and guidance on all aspects of financial support, including scholarships, bursaries, loans, and budgeting. The team is here to help your young person navigate funding options and manage their finances throughout their academic journey.
Learn more about student funding support
Community Safety
The Community Safety department ensures the safety and security of everyone at the University, providing 24/7 support year-round. They also safeguard the University’s physical assets and buildings, helping to maintain the high standards of teaching and research at Warwick.
Find out more about Community Safety
Report + Support
Everyone at Warwick has the right to feel safe. Harassment, discrimination, bullying, sexual misconduct, hate incidents, and relationship abuse are not tolerated. There are options to report incidents either anonymously or with details, and support is available regardless of how a report is made.
Find out more about Report + Support
Immigration and Compliance
The Immigration and Compliance team offers expert guidance and support to international students on all matters related to immigration. The Visa Advice Team specifically assists with applications for Student Visas, including visas for dependants, handling refused applications, and BRP (Biometric Residence Permit) collection.
Find out more about immigration and compliance
Calendar
Whilst every student’s experience of university is unique, our calendar presents some typical issues that come up across the year, with advice that you can share with your son or daughter.
FAQs
We've put together answers to your most common questions. Additionally, you can also watch our video on preparing for the transition to university and the range of support available.
Contacting the University
The UK General Data Protection Regulation and University policy prohibit the disclosure of an individual’s information to a third party. This means that our staff is unable to give any information about a student currently studying at the the University to a third party - this includes parents and other family members, friends, etc. All Universities in the UK follow similar guidelines and are bound by the same legislation.
What to do if you have concerns?
What to do if you have concerns?
If you make contact with any member of the University and ask about your young person, staff will not be able to divulge any details concerning their academic progress, their wellbeing, their attendance, etc. For this reason, we encourage parents and students to keep in regular contact with each other.
We realise that this can sometimes be frustrating, but hope you appreciate the reasons for this. Please see our FAQs for guidance on what to do if you have any concerns.
In general, students are expected to act on their own behalf when dealing with offices and departments within the University, and when requesting services or making complaints. Parents will not normally be allowed to make requests, or otherwise act on behalf of their young person.
(In certain exceptional circumstances and with the student’s written consent, we may communicate with a third party, if the University deems it is in the interests of those concerned.)
Contacts and additional sources of support
Contact us
Call us on 024 7657 5570
Find us at Senate HouseLink opens in a new window
Out of hours emergency help
Contact Community SafetyLink opens in a new window on 024 7652 2222, or see emergency contacts.
Additional sources of support
- Residential Community TeamLink opens in a new window
- Dean of Student's OfficeLink opens in a new window
- ChaplaincyLink opens in a new window
- Health CentreLink opens in a new window