FAQs
Source: https://warwick.ac.uk/services/wss/parents/faqs/ Parent: https://warwick.ac.uk/services/wss/
FAQS for Parents and Guardians
We've put together answers to your most common questions about how we support our students. Whether you're curious about our services, accommodation, or safety in general, you'll find the information you need right here. If you have a question that isn't covered, please reach out to us.
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On the below FAQs please select the '>>' widget next to the section title to unhide the text so it becomes visible to the screen reader.
1. How can I support my young person as they settle into university life?
Especially when students start at University, the adjustment process can take time. Experience shows us that one of the biggest concerns for new undergraduate students is making friends. A degree of anxiety is a normal part of life, particularly when faced with new situations. Whilst they may feel like they are in the minority, we can assure you, they are not.
Information on transitions and settling in, culture shock and emotional resilience from our website may prove helpful. Most students will adjust within a number of weeks, but if your young person is still struggling, please encourage them to get in touch via our Wellbeing PortalLink opens in a new window.
1. Is insurance covered in the rent?
It is advised that you check any insurance cover very carefully so you are clear whether you have cover, and whether it is adequate. Find out more about Cover4Insurance for Warwick Accommodation contractsLink opens in a new window.
For example, many students choose to extend their cover to include protection for their laptop outside of their room.
1. Is my young person safe at Warwick?
The campus is generally a safe place for students and we have Community Safety available 24/7 who advise students about how to keep themselves and their property safe. Any student worried about their safety should talk to a member of staff who will be able to advise them on their best options.
See further information on Student SafetyLink opens in a new window.
1. Should my young person register with a doctor while at university?
All students are encouraged to register with the Health Centre on campus for routine healthcare, including vaccinations.
1. What if my young person faces challenges after settling in?
Even if students adjust well initially, there may come a point in their studies when they face challenges. Encourage them to be pro-active about engaging with support at the first sign of difficulty, and talk to them about their general wellbeing.
2. Do international students have to pay for NHS healthcare in the UK?
Some treatment provided by the UK's National Health Service (NHS) is free for everyone. For other treatment, there are fees for “overseas visitors”, including students.
For further information please go to the UKCISA websiteLink opens in a new window.
2. How can I support my young person to manage academic expectations and stress?
Help your young person to have realistic expectations of academic goals and social life.
All students at Warwick are high achievers and many may find they need to work on their perfectionist tendencies. Expectations at higher education level will be different to what they were at school.
2. Is there a safe in accommodation?
Safes are not provided in student bedrooms, so all valuables should be stored out of sight, and windows and doors should not be left unlocked when the room is empty.
2. What if my young person wants to come home?
Whilst your natural tendency might be to intervene and help them, we would encourage you to explore with them what they might do to help themselves and to take appropriate action.
If they talk about wanting to come home, it might be more appropriate to encourage them to stay at Warwick and arrange a time for you to visit them. Remind them of the importance of taking care of their own wellbeing - a healthy sleep, diet, and exercise routine is really key to a positive all-round student experience.
Watch this short video to see how adversity can help people to growLink opens in a new window.
3. Are there female only residences?
All residences house both men and women, although a limited number of single sex areas may be available in some accommodation.
3. How often should I contact my young person once they’ve started university?
Agree with your young person (ideally before they leave home) how often you will communicate and how. Remember to encourage the right balance of contact with you versus investment in new relationships, and gradually encourage a move from the former to the latter.
Keeping in regular contact with them will enable you to be part of their experience.
3. What should my young person do if they’re struggling academically?
Encourage your young person to discuss concerns about academic work with their personal tutorLink opens in a new window. Keeping in regular contact with personal tutors is extremely important.
4. What can I do to help them make the most of their first weeks?
The first few weeks are exciting but can also be overwhelming. Encourage your young person to try new things and make the most of the wide range of opportunities at Warwick. All interests are catered for, and getting involved is a great way to build friendships and confidence.
See how you can help your young person to develop a growth mindsetLink opens in a new window which can help them flourish at university.
4. What if my young person is thinking of leaving university?
For some students, it may be advisable/ necessary to leave Warwick and indeed, this may well be a positive choice. Warwick may not be the right place to study at the current time.
It may be possible for your young person to consider temporary withdrawalLink opens in a new window or to leave and go to another University (perhaps closer to home). Encourage them to discuss options with their department in the first instance.
5. What if they’re unhappy with their accommodation?
We hope your young person will be happy in their accommodation and in the vast majority of cases, experience shows that they are, even if they aren't allocated their preferred choices.
Encourage them to be open-minded and flexible; taking opportunities to get to know other students will help them settle. If they are living in Warwick Accommodation and want to move rooms, this may be possible in certain circumstances.
Contact us
Call us on 024 7657 5570
Find us at Senate HouseLink opens in a new window
Out of hours emergency help
Contact Community SafetyLink opens in a new window on 024 7652 2222, or see emergency contacts.
Additional sources of support
- Residential Community TeamLink opens in a new window
- Dean of Student's OfficeLink opens in a new window
- ChaplaincyLink opens in a new window
- Health CentreLink opens in a new window