# The Student Finance Team

**Source**: https://warwick.ac.uk/services/finance/studentfinance/contact/
**Parent**: https://warwick.ac.uk/services/finance/studentfinance/fees/

## **Student Fees Team**

**Handle queries relating to:**

- Tuition / course fee invoices (copies can be reprinted from your Student Records (eVision) account
- Withdrawal / suspension and impact on fees
- SLC / SFE – change of circumstances and course transfers
- Confirmation of Acceptance for Studies (CAS) and updates to payment records
- US loans

Answers to many common queries are answered in our **[Frequently Answered Questions](https://warwick.ac.uk/services/finance/studentfinance/faqs/ ),** so please consult these **before contacting us.**

**Telephone:** 024 765 28471 **(**please note, this line is operated **Monday to Friday between 10am and 12pm, and 2pm and 4pm only).**

**Email:** **[studentfees@warwick.ac.uk](mailto:studentfees@warwick.ac.uk)**

Please quote your **Student ID number** in the header of all emails and replies, and do not contact multiple email addresses with a single query, as this is likely to delay our responses.

#### **External sponsors**

**For queries relating to:**

- Invoice queries from sponsors
- Submitting sponsor letters confirming support
- NHS bursary funding confirmations

**Email:** [**sponsorinvoices@warwick.ac.uk**](mailto:sponsorinvoices@warwick.ac.uk)

Please quote your **Student ID number** in the header of all emails and replies, and do not contact multiple email addresses with a single query, as this is likely to delay our responses.

## **Student Collections Team**

**Handle queries relating to:**

- Making payments
- Payment reminders received
- Difficulties making fee or accommodation payments on time
- Arranging instalment payments
- [How to make a payment](https://warwick.ac.uk/services/finance/studentfinance/makingpayments/methodsofpayment)
- Payments made to the University – receipts are issued automatically.

Many common queries are answered in our **[Frequently Answered Questions](https://warwick.ac.uk/services/finance/studentfinance/faqs/ ),** please consult these **before contacting us.**

Telephone: 024 765 28472 (please note, this line is operated **Monday to Friday between 10am and 12pm, and 2pm and 4pm only**).

**Email: studentcollections at warwick dot ac dot uk**

Please quote your **Student ID number** in the header of all emails and replies, and do not contact multiple email addresses with a single query, as this is likely to delay our responses.

#### **Direct Debits and Refunds**

If you have queries around Direct Debit payments, please contact [directdebit@warwick.ac.uk](mailto:directdebits@warwick.ac.uk)

Requests for refunds of tuition and accommodation fees should be directed to [studentrefunds@warwick.ac.uk](mailto:studentrefunds@warwick.ac.uk)

Please quote your **Student ID number** in the header of all emails and replies, and do not contact multiple email addresses with a single query, as this is likely to delay our responses.

### **Student Drop In Sessions**

A member of the Student Collections Team (part of the University's Student Finance team) will be in the Student Opportunity Hub at [Senate House](#) every **Wednesday between 11:30 am - 1:30 pm (term time only).** If you still need help after checking our [Frequently Asked Questions](https://warwick.ac.uk/services/finance/studentfinance/faqs/) then please use this service, no appointment is necessary.

### **Flywire Contact Details**

If you are experiencing difficulty making payments or need more specific help - Flywire offers 24/7 customer support:

Call 1-800-346-9252 [or find the right international number](https://help.flywire.com/hc/en-us/p/call-us)

Send an email to [support@flywire.com](mailto:support@flywire.com)

You may find the answer to your query on the [Flywire](https://help.flywire.com/hc/en-us) website.