# IT Services

**Source**: https://sheffield.ac.uk/it-services
**Parent**: https://www.sheffield.ac.uk/it-services/status/

We offer a diverse range of information technology and business services designed to support learning, teaching and research at the University of Sheffield.

## Problems logging in

If you're unable to log in to the Staff or Student hub, [check our service status](https://www.sheffield.ac.uk/it-services/status/).

If you still need help, call +44 114 222 1111 or use our [IT Support request form](https://shef.topdesk.net/solutions/forms/eeb223ec-fd1a-4436-b3fb-3c8414f9903b?token=5b2cdc96-fa45-48b7-b756-58c68884ebd2).

## Multi-factor authentication (MFA) support

Need help with Multi-factor authentication (MFA)? Our dedicated support pages can resolve most Duo MFA queries.

[MFA support](https://sheffield.ac.uk/it-services/mfa "Multi-factor authentication (MFA)")

## Support for students and staff

[Students (login required)](https://students.sheffield.ac.uk/it-services)

[Staff (login required)](https://staff.sheffield.ac.uk/it-services)

[Prospective students](https://sheffield.ac.uk/it-services/prospective-students)

## Help and support

## Get IT help

If you've got an urgent IT problem, call us.

- +44 114 222 1111
- Monday to Friday, 8am to 5pm

Excludes bank holidays and University closure days.

## Report an incident

From cyber security attacks to lost or stolen laptops, get in touch with us immediately to report a problem.

[Report security incident](https://sheffield.ac.uk/it-services/information-security-incident "Report security incident")

## Check IT service status

Get up-to-date service information.

[Check service status](https://www.sheffield.ac.uk/it-services/status/ "Check service status")

## Browse by topic

## Get connected

[Student and staff WiFi (eduroam)](https://sheffield.ac.uk/it-services/eduroam "Student and staff WiFi (eduroam)")

[Guest WiFi](https://sheffield.ac.uk/it-services/guest-wifi "Guest WiFi")

## Multi-factor authentication (MFA)

[MFA hub](https://sheffield.ac.uk/it-services/mfa "Multi-factor authentication (MFA)")

[Set up MFA](https://sheffield.ac.uk/it-services/mfa/set-mfa "Set up MFA")

[Using MFA to log in](https://sheffield.ac.uk/it-services/mfa/login "Using MFA when you log in")

## IT policies

[IT Code of Practice](https://sheffield.ac.uk/it-services/code-practice "IT Code of Practice overview")

[Information Security Incident policy](https://sheffield.ac.uk/it-services/information-security-incident "Information security incident")

[Principles for the use of Generative AI for productivity purposes](https://sheffield.ac.uk/it-services/generative-ai-principles-productivity "Principles for the use of Generative AI for productivity purposes")

## Rooms and equipment

[Room booking costs and guidelines](https://sheffield.ac.uk/it-services/room-bookings "Room booking costs and guidelines")

[Room bookings for NHS staff](https://sheffield.ac.uk/it-services/nhs-room-bookings "Room bookings for NHS staff")

[Room bookings for student societies (student login required)](https://students.sheffield.ac.uk/it-services/room-bookings/societies "Room bookings for student societies")

[Book audio visual equipment](https://sheffield.ac.uk/it-services/av-services "Book audio visual equipment")