# Webenrolmenterrormessages

**Source**: https://www.uts.edu.au/for-students/current-students/managing-your-course/using-uts-systems/student-forms-apps-and-systems/web-enrolment-error-messages
**Parent**: https://www.uts.edu.au/for-students/current-students/managing-your-course/using-uts-systems/student-forms-apps-and-systems/uts-handbook

## Technical and login difficulties

**If you can't access My Student Admin:**

Check whether you are able to open another web page in your browser (try [http://www.uts.edu.au/](https://www.uts.edu.au/)). If you are not able to access other web pages, you will need to check your computer configuration to ensure that you are correctly connected to the Internet.

If you are able to access other web pages, but not the [My Student Admin](https://onestopadmin.uts.edu.au/) website, please contact [ITU Support Centre](https://www.uts.edu.au/current-students/managing-your-course/using-uts-systems/it-support).

**If you can't login into My Student Admin:**

To access [My Student Admin](https://onestopadmin.uts.edu.au/) it is a requirement that you have first activated your UTS Webmail account and set up [multi-factor authentication (MFA)](https://www.uts.edu.au/current-students/managing-your-course/using-uts-systems/student-forms-apps-and-systems/multi-factor-authentication).

If you still can't log in to the site after you have activated your webmail account, or if you are having trouble with MFA, please contact [IT support](https://utsprodesm.service-now.com/serviceconnect).

## Subject enrolment problems

You may see error messages during your online course enrolment process.  This is because the web enrolment system is enforcing rules or restrictions known as **subject access conditions**that your faculty has set up.

Subject enrolment error messages may relate to:

- **requisites**,
- **full load**,
- **quotas** (this error provides no explanation apart from stating that changes could not be saved), and
- **availabilities**.

Even when there are rule or restrictions preventing your enrolment in a particular subject it may be possible to have them waived if you submit an [eRequest](https://studentforms.uts.edu.au/evop/).

It is possible that your subject enrolment may have multiple problems. If this is the case, the error displayed will be the first problem the system picks up. You must submit separate e-Requests to deal with each problem.

Even when there are rules or restrictions getting in your way, it may be possible to have them waived if you submit an [eRequest](https://studentforms.uts.edu.au/evop/).

### Subject availability web enrolment error messages

### Subject load web enrolment error messages

### Subject quota web enrolment error messages

### Subject requisites web enrolment error messages