News articles

Source: https://www.tuwien.at/en/tu-wien/news/news-articles/news/tu-passwords-reset-for-all-students-and-staff Parent: https://www.tuwien.at/en/

February 2026

Password reset

Passwords can be resetted at the CIT Service Center. You can find ongoing updates here.

Due to the security incident, the passwords of all students and employees of TU Wien were reset on January 30, 2026.

Resetting passwords for employees

Employees with ID Austria can perform this process themselves.
Employees without ID Austria should contact their address manager.
The instructions describe how to change your password.
On site, changes can only be made at the service points listed below with photo ID.

Resetting passwords for students

Students with ID Austria can perform this process themselves.
The instructions describe how to change your password.
Students with Austrian citizenship can apply for ID Austria at registration authorities throughout Austria.
Students without Austrian citizenship can apply for ID Austria at tax offices and state police headquarters (Further information on ID Austria). Please use this option if possible.
On site, changes can only be made at the service points listed below with photo ID.
In urgent cases, you can reset your password remotely - even without ID Austria - if you are more than 1.5 hours away from Vienna or cannot come to Vienna for health reasons.

Service Points and Opening Hours from February 16

CIT Service Center: Operngasse 11, ground floor\ Monday to Friday, 8 a.m.–12 p.m. and 1 p.m.–4 p.m.

The CIT Service Center will also be open on Saturday, February 28, from 10 a.m.–4 p.m. and on Sunday, March 1, from 10 a.m.–1 p.m.

What do I need to bring with me?

Please bring your valid TUcard or other official photo ID (passport, ID card, residence permit, or driver's license).

Further information

Set new SAP password (only affects SAP E_Users, not SAP Services), TUinsight only accessible from the TU network (login required)
The Digital Austria Service Center provides you with personal support as you get started with ID Austria—from registration to the finished app on your smartphone.
The system status shows which resources are currently accessible and which are not.