# HELLO International Student Help Desk
**Source**: https://www.uniroma1.it/en/pagina/hello-international-student-help-desk
**Parent**: https://www.uniroma1.it/en/pagina-strutturale/contact-us
# HELLO International Student Help Desk
The **HELLO Help Desk** is a welcoming office providing in-depth, customized information to international students wishing to study at Sapienza University. HELLO also serves as a primary point of contact, helping students navigate the university administration and connect with the appropriate offices and staff.
**Sapienza Open Days 2026-2027**
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The Open Days orientation event at Sapienza will be held **on 25, 26, and 27 March 2026**, from 9:00 AM to 6:00 PM.\
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The entrance avenue of the University Campus will host the information spaces of the Faculties and student services, while the Aula Magna hall will host the presentation conferences of the degree programmes.
The program will also include in-person events promoted by the Faculties.
Further information on the following page: <https://orientamento.uniroma1.it/english.html#porte-aperte>
In case you are not in Italy and you wish to have information on the admission procedure for the Academic Year 2026-2027, the International Student Office has organised on-line meetings.\
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The days and respective times are as follows, expressed in *Italian time*:\
**March 25, 2025, from 11:00 AM to 12:30 PM\
March 26, 2025, from 3:00 PM to 4:30 PM\
March 27, 2025, from 11:00 AM to 12:30 PM**
The unique link for the 3 meetings is as follows:\
<https://uniroma1.zoom.us/j/89750351400?pwd=3EN3waZOgN9lWVArko0gL0rDfYDIbg.1>
Each session will host a maximum of 300 participants, so please connect in due time
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### HELLO front-office
The HELLO Help Desk is staffed by **100 Sapienza students** from all over the world, all with excellent English language proficiency. \
**What we offer:**
- **Information:** assistance on admission procedures, enrolment, undergraduate and graduate degrees, student services and life in Campus.
- **Campus Tours:** guided visits of the University campus, including orientation activities, for groups of international students from foreign schools and universities.
**Where to find us:**
The HELLO desk is located under the **Rectorate Building porch** (*Palazzo del Rettorato*). No appointment is necessary to benefit from our walk-in services.
- **Email:** [hello@uniroma1.it](mailto:hello@uniroma1.it)
### Admission procedures - Orientation and information
Download our **[Admissions Procedures – Orientation and Information](https://www.uniroma1.it/sites/default/files/field_file_allegati/admission_procedures_orientation_and_information_1.pdf)** document for a comprehensive summary of all main procedures.
- We also recommend carefully reading all the information available on the [International Student Office page](https://www.uniroma1.it/en/pagina/international-student-office).
### Online Pre-enrolment for non-EU students requiring a Study Visa
All non-EU students residing abroad requiring a Study Visa must apply for pre-enrolment through the [Universitaly Portal](https://www.universitaly.it/).
**Deadline:** Pre-enrolment applications must be finalized and submitted by **June 30, 2026, at 23:59 (Italian time)**. This ensures the University has sufficient time to validate applications before the Embassies/Consulates' deadlines for visa issuance. \
*Note: incomplete applications will be reopened for integration and will only be validated once all documents are provided. So, even if your application is incomplete or missing documents, you must submit it **by June 30, 2026**, to be eligible for further updates or integrations.*
- For further details, please visit the [International Student Office webpage](https://www.uniroma1.it/en/pagina/international-student-office).
### Italian Language Test for non-EU students residing abroad
Are you a non-EU student residing abroad?
- Visit our [dedicated page](https://www.uniroma1.it/en/notizia/italian-language-test-international-students) for information on the mandatory Italian language test.
### Pay your tuition fee via PagoPA
All admission fees and enrolment fees for Bachelor's and Master's degree programmes must be paid via the **PagoPA** system.
- [Go to the page](https://www.uniroma1.it/en/pagina/payment) for payment instructions and to download the user guide.
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**Supervisor**
Alessia Penzavalli
**Spoken Languages**
Italian/English
**Opening hours**\
from Monday to Friday\
9.30 am to 5.00 pm
**Email**\
[hello@uniroma1.it](mailto:hello@uniroma1.it)\
#### **Scheduled Closures (Excluding Public Holidays)**
- Monday, June 1, 2026
- from Monday, August 11 to Friday, August 14, 2026
- Monday, December 7, 2026
- Thursday, December 24, 2026
- Thursday, December 31, 2026
Locations
Palazzo del Rettorato - lato portico\
Città Universitaria\
Edificio CU001
Address
Piazzale Aldo Moro 5
00185
-
Roma
, RM
,
Italy
Navigation
[International Student Office](https://www.uniroma1.it/en/pagina/international-student-office)
[Restricted-access degree programmes: admission tests](https://www.uniroma1.it/en/notizia/restricted-access-degree-programmes-admission-tests)
[Payment](https://www.uniroma1.it/en/pagina/payment)
[Italian University System - Mini Glossary for International Freshers](https://www.uniroma1.it/en/pagina/italian-university-system-mini-glossary-international-freshers)
Downloads