Are you having trouble with BuckeyePass authentication?

Source: https://undergrad.osu.edu/buckeye-pass-authentication Parent: https://undergrad.osu.edu/apply/international-freshmen/after-you-are-admitted

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Are you having trouble with BuckeyePass authentication?

Issue with push notifications

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Some students are having a problem logging into services that require authentication with BuckeyePass/DUO Mobile (Ohio State’s authentication system) because they aren’t receiving push notifications.

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The solution is to request a passcode instead of a push notification to complete authentication. Here’s how to do that.

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1. When you attempt to access a service requiring BuckeyePass authentication, a screen will pop up with the authentication method being used. Select Other options and then select “Duo Mobile passcode.”
2. Open the Duo Mobile app on your device and find a temporary passcode under the Ohio State University account. That passcode can be used to complete authentication.

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More resources:

• Download the Duo Mobile app to your phone.
• Register and add devices: Go to buckeyepass.osu.edu and select “Register/Manage Devices.”
• Still having problems? Reach out to IT Help and Support.

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