# Are you having trouble with BuckeyePass authentication?

**Source**: https://undergrad.osu.edu/buckeye-pass-authentication
**Parent**: https://undergrad.osu.edu/apply/international-freshmen/after-you-are-admitted

- [Print](# "Print this page")
- [Email](mailto:askabuckeye@osu.edu "Email us: askabuckeye@osu.edu")

# Are you having trouble with BuckeyePass authentication?

## Issue with push notifications

\

Some students are having a problem logging into services that require authentication with BuckeyePass/DUO Mobile (Ohio State’s authentication system)
**because they aren’t receiving push notifications**.

\

**The solution is to request a passcode instead of a push notification to complete authentication.** Here’s how to do that.

\

1. When you attempt to access a service requiring BuckeyePass authentication, a screen will pop up with the authentication method being used. Select
   **Other options** and then select “Duo Mobile passcode.”
2. Open the Duo Mobile app on your device and find a temporary passcode under the
   **Ohio State University** account. That passcode can be used to complete authentication.

\

**More resources:**

- [Download the Duo Mobile](https://admin.resources.osu.edu/buckeyepass/installing-the-duo-mobile-application) app to your phone.
- Register and add devices: Go to
  [buckeyepass.osu.edu](https://buckeyepass.osu.edu/) and select “Register/Manage Devices.”
- Still having problems? Reach out to
  [IT Help and Support](https://it.osu.edu/help).

\