# How we collect feedback on our programs?

**Source**: https://execed.unil.ch/en/blog/how-we-collect-feedback-on-our-programs
**Parent**: https://execed.unil.ch/en

2
minutes of reading

table of content

1. [1. 
   A unique, structured, and transparent evaluation system](#a-unique-structured-and-transparent-evaluation-system)
   1. [Here are the 32 criteria we evaluate](#here-are-the-32-criteria-we-evaluate)
2. [2. 
   What we do with your feedback](#what-we-do-with-your-feedback)

Lionel Stoudmann
author

share

## A unique, structured, and transparent evaluation system

At Executive Education HEC Lausanne, **feedback on our continuing education programmes** is not just vague impressions gathered at the end of a course. They are concrete data, systematically collected from every participant, **anonymously**, and **based on a detailed grid of 32 specific criteria**.

Since automating this process, we have already collected **more than 2,376 ratings** (as of the time of writing) in just two years, allowing us to continuously, quickly, and precisely improve each programme.

### Here are the 32 criteria we evaluate

**1. Objectives & overall satisfaction**

- Overall satisfaction
- Achievement of objectives
- Evaluation of each of the three learning objectives

**2. Programme design & structure**

- Blocks structure (format relevance, preparation, evaluation)
- Order of modules
- Consistency of the overall programme thread
- Relevance of programme duration
- Workload before and after the course

**3. Teaching quality**

- Relevance of content to participants’ level
- Teaching pace
- Teaching methods used
- Ability of instructors to convey their knowledge
- Ability to adapt to each participant
- Stimulation of interest in the topic

**4. Materials & professional transferability**

- Usefulness and relevance of materials (documents, case studies, videos, etc.)
- Usefulness of materials for practical application
- Transferability of content to a professional context
- Potential for professional growth enabled by the content

**5. Assessments & exams**

- Format suited to continuing education
- Appropriate level of difficulty
- Alignment with the content covered in class
- Fair allocation of time required between modules

**6. Administrative support & coordination**

- Quality of administrative service
- Availability of the coordinator during classes
- Availability outside of classes
- Response time to requests

**7. Impact & recommendation**

- Expected impact on your career development
- Likelihood of recommending the programme to a colleague or friend
- Strengths of the programme (open question)
- Suggestions for improvement (open question)

## What we do with your feedback

Every comment you share directly contributes to the ongoing improvement of our content and teaching methods.

Lionel Stoudmann
author

share

[09 March 2026

## How can you develop your emotional intelligence at work as a manager?

Discover how emotional intelligence enhances managerial effectiveness through seven key skills that are essential for team leaders.

Leadership
Management](https://execed.unil.ch/en/blog/how-can-you-develop-your-emotional-intelligence-at-work-as-a-manager)
[03 March 2026

## Event marketing: methods, tools and best practices

Event marketing in Switzerland is an effective strategy for strengthening brand awareness and engagement through unique and targeted experiences.

Marketing
Communication](https://execed.unil.ch/en/blog/event-marketing-methods-tools-and-best-practices)
[25 February 2026

## The best continuing education programmes in Switzerland: Complete guide

Find out how to choose continuing education that suits your needs in Switzerland and why there is no one-size-fits-all solution for all professional profiles.

Lifelong learning](https://execed.unil.ch/en/blog/the-best-continuing-education-programmes-in-switzerland-complete-guide)

[explore all posts](https://execed.unil.ch/en/blog)