# What to do in an emergency
**Source**: https://www.fau.eu/what-to-do-in-an-emergency/
**Parent**: https://www.fau.eu/
Keep calm, briefly assess the danger and call emergency services immediately.
## Police, Fire brigade and ambulance
**Fire brigade and ambulance: 112\
Police: 110**
When making an emergency call, give the following details:
- Where did it occur?
- What happened?
- How many people are affected?
- What is the nature of their illness or injury?
- Wait to answer any questions.
### Fire, smoke or smell of burning, uncontrolled release of hazardous substances
#### Keep calm and phone the fire brigade: dial 112
#### Get yourself to safety
- University Control Centre: 09131 8527777
- Warn any persons at risk
- Aid persons unable to get to safety themselves
- Close windows and doors, but do not lock doors
- Close fire doors
- Follow marked escape routes
- Do not use lifts
- Go to the assembly point
- Follow instructions
#### Try to extinguish the fire
- Use fire extinguishers
- Use fire hose
### In the case of small scale spillages of hazardous substances
#### Protect yourself
#### The following measures are to be carried out by experienced staff only:
- Wear suitable and sufficient personal protective equipment
- Prevent spread to other rooms by closing doors
- Use binding agents to collect hazardous substance
### Person threatening suicide
#### Inform the police: dial 110
- Inform the head of the organisational unit
- Personal contact with the person may only be sought if they want to talk to someone or if they are unable to get out of a life-threatening situation by themselves
### Suspicious objects, letters or parcels
- Do not touch, move or open the object
- Proceed according to Information sheet ‘Letters and packages suspected to contain explosive devices’ (Emergency plan / Appendix Z09, keep a copy at each workplace) [Contact](https://www.intern.fau.de/arbeitssicherheit/brandschutz/universitaet-erlangen-nuernberg/))
- Inform the head of the organisational unit
### Suspicious persons or incidents (e.g. face covering, suspicious behavior or statements, person is possibly armed)
- Keep an eye on them, observe them as discreetly as possible
- Ask fellow member of staff for help and point person out to them
- Inform the head of the organisational unit
- Inform the police: dial 110
### Verbal threat/harassment/stalking
- Verbal threat/harassment
- Try to react in a friendly but firm manner, ask colleagues for help
- Try to de-escalate the situation, do not confront anyone obviously willing to resort to violence
- If you feel threatened, lock yourself in the room or leave the building, look for crowds of people
- Warn staff and other persons using the means available at the scene
#### Inform the police: dial 110
### Shootings, hostage taking, use of weapons
#### Escape
- Escape from the danger zone
- Help others to escape
- Do **not** go to usual assembly point
- Seek suitable cover such as a thick wall
- Warn others and tell them to escape
#### Hide
- Barricade yourself in suitable rooms
- Stay quiet, switch off lights and any sources of noise
- Switch off or mute mobile phones
- Lay flat on the floor
- Keep away from windows and doors
- Seek suitable cover such as a thick wall
#### Inform the police: dial 110
### Power cut
#### Safety first
- Stop all experiments immediately
- Inform the head of the organisational unit immediately if any experiments could become uncontrollable
#### Inform the University Control Centre on 09131 8527777
- Switch off any electrical devices or socket strips
- Keep freezers and refrigerators closed
- Open windows and/or doors to get fresh air
- Use battery-powered devices such as laptops, tablets or mobile phones to get information
### Water, gas or heating has been cut off
#### Inform the University Control Centre on 09131 8527777
- Inform the head of the organisational unit
- Inform them of any potential technical hazards or working conditions that may be hazardous to health or hygiene
### Failure of communication devices (telephones, mobile phones, data communication)
- Try to use any alternative means of communication such as mobile phones, SMS, landline telephone, fax, or send member of staff with written note
### Inform the University Control Centre on 09131 8527777
- Inform the head of the organisational unit
- Inform the head of the organisational unit of potential technical hazards
### Loss or theft of IT devices used for work purposes
FAU employees can find an online form to report a loss or theft on the internal page “[Report a loss or theft](https://www.intern.fau.eu/information-technology-security-it/regulations/regulations-and-service-agreements/loss-of-device-encryption/)“.
## Give first aid
In the case of emergency, always administer first aid to the best of your abilities.
- [General information on first aid and what to do at the scene of an accident](https://www.drk.de/hilfe-in-deutschland/erste-hilfe/) from the German Red Cross
## Mental crisis?
- [Social psychiatric service](https://caritas-erlangen.de/hilfe/psychische-erkrankung/spdi/)
- [University pastoral care services](https://www.werkswelt.de/index.php?id=hochschulgemeinden)
- [Mental health hotline:](https://www.telefonseelsorge.de/)0800 111 0 111 or 0800 111 0 222 (only from Germany)
- [Crisis team for Middle Franconia](https://krisendienst-mittelfranken.de/) 0911 424855-0
## IT emergency
- Inform SOC (Security Operation Center): [soc@fau.de](mailto:soc@fau.de)
- Stop working with the IT system
- Document your observations
- Only take measures once instructed to do so
### Contact RRZE
- [Report security incidents](https://www.rrze.fau.de/infocenter/kontakt-hilfe/sicherheitsvorfaelle/)
- Abuse-Contact IT-Security\
Phone number: +49 9131 85-27815\
Email: [abuse@fau.de](mailto:abuse@fau.de)
- [RRZE helpdesks](https://www.rrze.fau.de/infocenter/kontakt-hilfe/service-theken/)
## Discrimination, harassment and sexual harassment
- [Initial points of contact and counseling services pursuant to Section 25 BayHIG](https://www.equality-and-diversity.fau.eu/equal-opportunities/sexual-harrassment-and-discrimination/)
- [Additional point of contact in cases of antisemitism: Officer for the Prevention of Antisemitism](https://www.fau.eu/fau/organisation-and-committees/executive-board/officer-for-the-prevention-of-antisemitism/)
- [Other points of contact and counseling services](https://www.equality-and-diversity.fau.eu/equal-opportunities/sexual-harrassment-and-discrimination/)
- [Guidelines on preventing and dealing with cases of discrimination, harassment and sexual harassment](https://www.fau.de/fau/rechtsgrundlagen/sonstige-regelungen/#antidiskriminierung)
Please contact the complaints team if you would like to file a complaint:
- [Complaints, University Administration, Office P6](https://www.fau.eu/fau/welcome-to-fau/gender-diversity-family/complaints-procedure-in-the-event-of-discrimination-harassment-and-sexual-harassment/)
## Leitwarte
Phone number: +49 9131 85-27777\
Email: [leitwarte@fau.de](mailto:leitwarte@fau.de)\
[Service request form (IdM-Login required)](https://servicepoint.atd.fau.de/)
## Details for dealing with emergencies: Emergency plan, checklists, information sheets
Detailed information about all issues concerning occupational safety are available on the Occupational Safety website: [as.zuv.fau.de](https://www.intern.fau.de/arbeitssicherheit/) (on the FAU intranet).
### Training courses
Occupational Safety offers [courses](https://www.as.zuv.fau.de/arbeitssicherheit/schulungsprogramm/) on occupational safety, fire prevention and coping with emergencies.
- [Emergency plan: What should I do in the event of an emergency?](https://www.as.zuv.fau.de/arbeitssicherheit/schulungsprogramm/#sprungmarke17)
- [Emergency plan: Introduction to using and implementing an emergency plan](https://www.as.zuv.fau.de/arbeitssicherheit/schulungsprogramm/#sprungmarke18)
- [Emergency plan: I feel threatened….. From de-escalation to self-defence](https://www.as.zuv.fau.de/arbeitssicherheit/schulungsprogramm/#sprungmarke19)
- [First aid courses for staff (](https://www.intern.fau.de/personal-und-arbeitsleben/personalentwicklung/weiterbildung/erste-hilfe/)[FAU Occupational Medical Service (BÄD)](https://www.baed.fau.de/aufgaben-und-angebote/erste-hilfe/)
## Help for students
- [Student Advice Career Service](https://www.fau.eu/education/advice-and-services/student-advice/)
- [Counselling services from Student Services Erlangen-Nürnberg](http://www.werkswelt.de/index.php?id=ppb)
- [‘FAUgesund’ for students](https://www.fau-gesund.fau.de/studierende/)
- [Office of Equality and Diversity](https://www.gender-und-diversity.fau.de/)
## Health and safety
- [Occupational safety](https://www.as.zuv.fau.de/)
- [University medical team (Betriebsärztlicher Dienst)](https://www.baed.fau.de/)
- [Equality Officer](https://www.fau.de/fau/leitung-und-gremien/gremien-und-beauftragte/beauftragte/gleichstellungsbeauftragte/)
- [Conflict Management Team/prevention of bullying and harassment](https://www.intern.fau.de/personal-und-arbeitsleben/personalentwicklung/konfliktberatung/konfliktberatungsstelle-der-fau/)
- [University counselling service](https://www.intern.fau.eu/human-resources-working-life/university-counselling-service/)
[All health-related topics and services for FAU staff](https://www.intern.fau.de/personal-und-arbeitsleben/gesundheit/)