# Frequent Asked Questions

**Source**: https://www.qu.edu.qa/en-us/students/student-life/student-services/auxiliary-services/campus-card/frequent-asked-questions
**Parent**: https://www.qu.edu.qa/en-us/students/international-students/students-visa/

Page Image

[Student Auxiliary Services](https://www.qu.edu.qa/en-us/students/student-life/student-services/auxiliary-services/)/[Campus Card](https://www.qu.edu.qa/en-us/students/student-life/student-services/auxiliary-services/campus-card/)/[Frequent Asked Questions](https://www.qu.edu.qa/en-us/students/student-life/student-services/auxiliary-services/campus-card/frequent-asked-questions)

InfoPrintShare+-

# Frequent Asked Questions

Page Content

## [Who is eligible for a QUID card?](#collapse1 "Who is eligible for a QUID card?")

Any active student study in Qatar University is eligible to issue a QUID card.

## [How do I request for a new QUID card?](#collapse2 "How do I request for a new QUID card?")

There are two ways to request for a new QUID card,

1. [Apply online](http://web.archive.org/web/20220908185640/http://mycard.qu.edu.qa/student/how_to.php "Apply online") in the WebCard Center.
2. Students can also visit the Student Auxiliary Services Section to capture a photo.

## [How can I pay when a fees is charged for the QUID issuance?](#collapse15 "How can I pay when a fees is charged for the QUID issuance?")

You can visit treasury office in activity building, or pay via [E-Payment System](https://www.qu.edu.qa/en-us/students/registration/student-class-registration/e-payment "E-Payment System")

## [What identification (ID) do I need to collect my QUID card?](#collapse4 "What identification (ID) do I need to collect my QUID card?")

A student need to present a valid Qatari ID/Passport to collect the campus card.

## [How long is my card valid for?](#collapse5 "How long is my card valid for?")

The card is valid inside campus until you graduate, unless you want to use the card outside the university. You can issue a replacement card once you upload the image again, by submitting an electronic application for the campus card using your QU username and password.

- Follow the guidelines and instructions for uploading the image.  [How to upload your photo](https://mycard.qu.edu.qa/student/local_how_to.php "How to upload your photo")
- View the specifications of the required image. [Photo requirements](https://mycard.qu.edu.qa/student/local_requirement.php "Photo requirements")

 This service fee per card is 50 QR.

## [What do I do if there is a problem with my Name on the card?](#collapse6 "What do I do if there is a problem with my Name on the card?")

A student in this case should go to the one step section that located in the admission and registration building (C12) to fill the modification form; when the name is corrected, the Student Auxiliary Services Section can then print the card with correct spelling.

## [What do I do if my QUID card is lost or stolen?](#collapse7 "What do I do if my QUID card is lost or stolen?")

1. Students must report a lost card through the university's website by logging in electronically in the Student Auxiliary Services Section, so that the card can be deactivated.
2. Then, clicking on “report lost card”, a message will appear on the screen to confirm that the student’s card has been deactivated. The student will be prompted to upload a photo again by submitting an electronic application for the university card using their QU username and password.
   - Follow the guidelines and instructions for uploading the image.
   - View the specifications of the required image.

## [What do I do if I cannot upload my picture on the website?](#collapse9 "What do I do if I cannot upload my picture on the website?")

The student needs to check the photo size [The acceptable photo size is 2" X 1.75"] and resolution of the photo as most of the current cameras generate a high resolution photo with large size hence; the system doesn't accept the photo. Otherwise, contact or visit the Student Auxiliary Services Section as soon as possible to fix the issue.

## [What do I do if I found that the QUID card fees are duplicated?](#collapse11 "What do I do if I found that the QUID card fees are duplicated?")

Duplicated fees are automatically withdrawn. If this does not happen please contact the Student Auxiliary Services Section.

## [What do I do if I am a graduate student?](#collapse12 "What do I do if I am a graduate student?")

Visit the Alumni office that located in higher administration building (B01)- ground floor- office 123-126, To collect their membership card.

## [How do I find out about discounts?](#collapse23 "How do I find out about discounts?")

The discount booklet is available in the [QU website](https://www.qu.edu.qa/en-us/alumni/discounts/ "QU website"), and QU mobile application.

## [If someone used my QUID card before I report it lost or stolen, can I get credit for the amount that was used?](#collapse24 "If someone used my QUID card before I report it lost or stolen, can I get credit for the amount that was used?")

Unfortunately, there is no credit will be removed, and the student has to pay for the amount that has been used.

## [What happens to my old card when I get a new one?](#collapse25 "What happens to my old card when I get a new one?")

Your previously issued One Card will be permanently cancelled and cannot be reactivated.

## [I reported my card lost but I found it. How do I reactivate it](#collapse16 "I reported my card lost but I found it. How do I reactivate it")

No, previously issued QUID cards cannot be reactivated.

## [I am a staff faculty member as well as a student, what type of card will I have?](#collapse17 "I am a staff faculty member as well as a student, what type of card will I have?")

In this case, you have to get both ID cards, a staff /faculty member ID and a student ID.